Customer Service/Sales/Administrative Assistant

GENEVA HENDRIX **** Gramar, Wichita, Kansas *****

316-***-**** *********@***.***

Profile:

Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative & quantitative analysis. Dependable and meticulous, manage multiple tasks and priorities. Broad experience includes office management, accounts payable/receivable, invoicing, and data management. Talented in identifying and correcting errors. Skilled at communicating with vendors, customers, and staff as well as management to solve problems. Dedicated and solutions-oriented individual with a B.S. in Business Administration possessing excellent analytical and technical skills to contribute to organizational goals, objectives, and financial stability of the organization through quality customer service.

Experience:

Faneuil Inc. – Customer Service Rep/Health Insurance Sales Agent

Wichita, KS 10/2017-current

Address customers courteously using suitable methods problem-solving.

Respond to telephone inquiries and complaints following standard operating procedures.

Referred unresolved customer grievances to designated departments for further investigations.

Health Insurance Sales Agent: Reviewed with Medicare applicants Medicare Plans and Benefits.

Enrolled interested Medicare Applicants into Medicare Plans during AEP (Annual Enrollment Period) from October 15th through December 7th.

Wichita State University Foundation – Gift Records and Payroll Processing

Wichita, KS 11/2012-04/2017

Daily entry of Gifts, Gifts-in-Kind, and Pledges for The Foundation, Alumni Association, KMUW, and Shocker Athletic Association.

Enter and applied payments to pledges and proposals.

Coordinated and enter matching gift requests.

Interacted with sales and customers to ensure processing of gifts and pledges.

Bi-weekly processing of payroll and Responsible for reporting of Payroll Taxes.

Maintained 98% Accuracy Rate.

Mid-Kansas Community Action Program – Community Services Coordinator

Augusta, KS 07/2009 – 10/2010

Interviewed Applicants for assistance for rent, utilities, shelter, food, and dental services & determined their eligibility.

Work with Clients to develop goals and plans toward obtaining self-sufficiency.

Established a quick rapport with clients to support achievement of goals. Contacted clients in person, by phone, or in writing to verify completion of required or recommended actions.

Coordinated with community resources to meet client’s needs.

Maintained caseload of 250 households for emergency financial assistance.

Assisted 147 individuals file Federal & State Income Tax and Homestead Refund.

U.S. Postal Service – Data Conversion Operator

Wichita, KS 02/2008 - 01/2009

Utilized excellent data processing and detail-orientation skills to process illegible addresses into mail code information. Verified documents were inputted into source utilized by computer processors by effectively using keypunch and electronic data entry equipment.

Data entry of mail code corrections to process mail files; Names, address and return address.

State of Kansas Social & Rehabilitation Services - Human Services Specialist

Wichita, KS 02/2006 to 05/2007

Interviewed applicants to determine eligibility for Social and Rehabilitation Services.

Verified documentation and information, calculated income, determined assets & expenses.

Determined client’s eligibility per State and Federal Guidelines.

Case Management -processed and maintained files for 40-150 individuals/families.

Work with community resources to connect clients and facilitate other aid sources.

Consistently scored 96% Food Stamp accuracy rate.

Bank of Amercia/Adecco – Home Services Specialist II

Wichita, KS 02/2003 to 05/2005

Processed applications & interviewed customers for residential mortgage and equity loans.

Verified and examined information and accuracy of loan application and closing documents.

Ordered and reviewed property insurance policies to protect against loss of mortgaged property.

Ordered and reviewed Title and Appraisal Documents; Resolved Appraisal Disputes.

Calculated income & debt ratios and reviewed financial documents.

Determined eligibility per underwriting guidelines.

Contacted customers by phone and in writing concerning acceptance or rejections of applications.

Worked closely with banking associate to setup closing and reviewed closing documents with customer.

Customer Satisfaction scores in the top 3% to 5% of Loan Center Associates.

Printing, Inc. – Estimator/Accounts Receivable & Billing Supervisor

Wichita, KS 08/1988 – 01/2003

Estimator: Work closely with customers, sales, agencies, vendors and production departments to estimate material and labor requirements to decide cost effectiveness for print production for sheet-fed and half-web presses, and digital process on B/W Docutech and 4C Docucolor printers.

Determined camera & press layout, paper, ink and coating, and bindery & shipping requirements.

Promoted from Accounts Receivable/Billing Supervisor to Estimator in 1999.

Accounts Receivable & Billing Supervisor: Assigned duties and projects to staff of 3 to 5 persons.

Daily prebilling and Review of job ticket for cost accuracy, made reversing and correcting entries.

Run and reviewed daily & monthly reports: Monthly billing increased from $800,000 to over a $1,000,000 during first year and then in increments to reach $2,900,000 monthly.

Personally responsible for billing over $20,000,000 annually.

Slawson Companies, Inc. – Accounting Assistant/Accounts Payable

Wichita, KS 11/1986 – 05/1988

Assisted with ledger entries for 2-out-of-7 Slawson Real-Estate Companies.

Daily coding, classification & recording of general ledger & accounts payable.

Oversaw property tax for all Slawson's holdings after personally created a spreadsheet and presentation to supervisor and upper management showing savings of processing property tax timely.

Education And Training

Master of Science:

Public Administration

Wichita State University

Wichita, KS

Completed 45 credit hours of course work in Public Administration and Aging Studies. 3.256 GPA

Wichita State University

Wichita, KS

Completed 39 credit hours Undergraduate coursework: APICS, Public Admin/Public Health, and Business/Accounting. 2.866 GPA

Southwest Missouri State University

Springfield, MO

Completed 18 credit hours in Sales/Marketing and Computer Science: Basic & Cobol Languages 3.00 GPA

Bachelor of Science: Business Admin

College Of The Ozarks 1979

Point Lookout, MO

coursework focus in Business Management, Accounting, Computer Science, and Psychology

Academic preparation includes:

Program Management State & Local Government Budgets & Finances

Customer Service Fundraising Gerontology

Non-Profit Management Volunteer Recruiting/Leadership Public Health

Records/Documentation Community Resources Case Management

Certifications:

Licensed KS Accident & Health Insurance- 2019 #19270518

Operator - Assisted Living (KDHE) 2011.

Microsoft Office Specialist (MOS) 2013: Word, PowerPoint, Excel

Medicare/Medicaid/Part D SHICK Counselor (KSDHE) 2011, 2013-2014

VITA/CTE Basic Exam Certification, Link/Learn Taxes 2010, 2013-2014,2016.

VITA/CTE Intermediate Exam Certification, Link/Learn Taxes 2010, 2013-2014, 2016.

VITA/CTE Advanced Exam Certification, Link/Learn Taxes 2013-2014, 2016.

Family Development Specialist (KACAP) 2010.

Kansas WorkReady! Gold Certificate: Applied Mathematics, Locating Information, Locating Information. 2009.

Skills:

Problem Investigations & Comprehensive Research

Correcting Discrepancies

Accounts Payables & Receivables

Client Rapport & Building Trust

Skilled in Microsoft Word, Excel, PowerPoint, Access, Raiser’s Edge, Financial Edge Payroll, Banner Advance & Finance, CampusCall, with experience in Lotus 123, QuickBooks, Oracle, Quattro Pro, Peachtree Accounting, Data Entry, Outlook, and Internet.

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