Service Representative Customer
Resume:
Alyce J. Wright
Accounts Receivable, Sr. Collections, and /or Customer Service Representative
Louisville, KY 40211
*******@*******.***
502-***-**** primary
Highly professional and meticulous Accounts Receivable/ Collection Specialist with comprehensive
background in Collections, Business Receivables and Customer Service. Exceptional abilities to
maintain accurate bookkeeping as well as other Customer Service and Collection related functions.
Able to function well independently or as a member of a professional business team.
Authorized to work in the United States for any employer.
Work Experience
Accounts Receivable / Tenant Coordinator Specialist
·Metro Management Services, LLC
January 2019 to Present
Post monthly rental payments via AppFolio Computer Software System.
Collected on past due rental payments from tenants.
Prepared daily Bank deposits; Prepped tenant files for eviction process, assisted Office Manager with daily tasks pertaining to new rental leases etc., Conversed with Utility companies to verify service and/ revert services back into the current owners’ name; answered switch board; set up tenant work orders to relay to maintenance coordinator.
Collections Specialist II
·Procarent Yellow Ambulance - Louisville, KY
February 2018 to August 2018
Assisted with the collection and insurance Billing for all past due and aged ambulance runs.
Requested HE
·Computershare - Louisville, KY
Customer Resolution Specialist
June 2017 to December 2017
Explain and assist current and potential Shareholders of all Stock Share options in an effort to sell,
purchase, and liquidate available Shares. Converse with Attorneys and Brokerage Firms on the
liquidation and movement of Shares
Underwriter/Compliance Representative
·Refund Advantage (Meta Bank) - Louisville, KY
December 2016 to April 2017
Screened Tax Preparers via Bank applications to determine eligibility for Tax programs and incentives.
Verified refund checks with financial institutions, Assisted FIU (Fraud Investigation Unit) with fraud
issues handled multiline phone system.
Customer Service Representative Dietary Dept.
·Sodexo U of L Hospital - Louisville, KY
February 2016 to October 2016
Planned patients diets via phone
Conversed with Dieticians and Nursing Staff as it related to patient diets.
Sr. Accounts Receivable Specialist
·Caine & Weiner - Louisville, KY
March 2013 to August 2015
Utilized computerized accounting/collection software programs (CMS, Excel, and Word) to perform duties
and responsibilities.
Maintained telephone and personal contact with attorneys, staff and vendors on receivable matters as
directed by manager.
Assisted in financial management and analysis, as requested.
Organized and maintained retention files for required periods of time.
Operate office equipment including personal computer, copiers, fax machines and 10-key calculator.
Researched and applied unallocated cash.
Legal Assistant
·Greene & Cooper - Louisville, KY
June 2012 to February 2013
Collect on court summons/judgments
Negotiated settlements, and re-payment plans to avoid ongoing legal process
Prepare consent judgments
Analyzed credit reports to determine suit worthiness
Processed payments
Loan Underwriter
·CNAC Finance - Louisville, KY
December 2011 to April 2012
Preparing, reviewing and analyzing the creditworthiness of all commercial loan originations.
Preparing written Credit Memorandums for presentation and approval.
Evaluating financial statements and credit reports from borrowers.
Performing various departmental functions including collection of all delinquent auto loans.
Accounts Generalist/ Receivables
·Ken Mours Marketing/Vulcan Hart - Louisville, KY
August 2011 to November 2011
(temporary assignment)
Released all manufactured orders after production
Collection of all delinquent orders/accounts
Processed payments
Handling of incoming and outgoing customer calls
Sr. Recovery Specialist
·Caine and Company, LLC - Louisville, KY
May 2008 to July 2011
Collected on delinquent Retail & Commercial Loans/ Accounts
Prepped Accounts for Legal Dept.
Extensive Skip tracing experience
Negotiated settlement offers with Attorneys
Efficiently servicing client needs
Handling escalated and difficult debtor calls and complaints
Actively & successfully meeting collection goals
Customer Service Representative
·Insight Communications - Louisville, KY
May 2007 to May 2008
Explanation of Product, Sales and Service to Customers.
Posted payments via computer software system
Trouble shooting to repair cable service discrepancies
Collections Representative
·Fundamental Mortgage - Louisville, KY
April 2003 to April 2007
Collection of all delinquent Mortgage Loans 120 days plus.
Posting of Mortgage payments.
Managed Auto dialing systems for call campaigns
Worked closely with Foreclosure Department to determine ways to cure default
Medicare Enrollment Clerk
·Humana Inc. - Louisville, KY
March 1999 to March 2003
Prepped enrollment forms for Specialist.
Assisted Manager with input of enrollment forms.
Sorted departmental mail.
Other clerical duties as assigned.
Accomplishments
Completing all duties as assigned in a timely manner.
Skills Used
Use of all office machines as it related to job responsibilities.
Accounts Receivable Specialist/ Collection Specialist
·Nations Bank Mortgage - Louisville, KY
May 1989 to February 1999
Operates office equipment including personal computer, copiers, fax machines and 10-key calculator
Correspond with various attorneys to avoid foreclosure and bankruptcy
Assisted management with various tasks
Operated auto dialing system
Serviced delinquent Mortgage loans
Education
Business
Jefferson Community and Technical College - Louisville, KY
September 1983 to February 1984
Skills
General Ledger and Cash reconciliation, Credit & Collections Operations, Financial Analysis &
Reporting, Economic & Demographic Analysis.
Additional Information
I am extremely versatile and able to adapt in any high paced environment. I am a quick learner and eager very eager to please.
References available on request
Contact this candidate