Customer Service Support
Resume:
Bethel Joseph
Seeking a position where I can fully utilize my knowledge and skills in a company that will allow me to grow as a succeeding individual, while making a significant contribution to the success of the company.
Miramar, FL 33023
**************@*****.***
Work Experience
Customer Support Advisor
Convey Health Solutions - Miramar, FL
July 2020 to Present
• Answering & satisfying all incoming and internal phone calls from patients, physicians, and insurances.
• Scheduling meetings and appointments, while coordinating with different departments.
• Processing incoming and outgoing mail, packages and deliveries.
• Charting information as needed into the system to maintain a recorded record of the processed conversation.
• Attending to general issues and fixing simple problems. Leasing Consultant
Professional Management Inc - Miami, FL
February 2018 to July 2020
• Organizing appointments and showing homes to potential buyers.
• Showing industrial, agricultural, and housing properties to clients; while explaining to them the features.
• Advising clients on the appropriateness as well as the market worth of the property.
• Comparing properties to decide its competitive market price.
• Renting apartments, whether it’s to a new prospect or a current resident.
• Handle resident complaints personally to ensure quality customer service experience
• Conducted all necessary functions to close a deal including generating new leads, conducting tours, reviewing applications and verifying required documentation Line Cook
Cheesecake Factory - Pembroke Pines, FL
May 2015 to January 2017
• Greeting customers as they walk into the restaurant
• Providing customers with menus and answering any initial questions they may have
• Answering phones and scheduling reservations with large parties
• Optimizing seating at different tables to ensure even workload for wait staff
• Giving guests accurate wait time estimates and seating them in the waiting area Manger
Villagio - Kendall, FL
July 2009 to May 2015
• Managing three high volume restaurants and staff of over 50 employees.
• Coordinate administration, budget, payroll, staff and vendors.
• Analyzing and planning restaurant sales, marketing events, and promotional plans accordingly.
• Generating detailed daily, monthly, quarterly and yearly reports. • Setting budgets and executing plans for department sales, product purchase and staff development.
• Maintaining a positive and professional approach with coworkers and customers. Education
Real estate
Gold Coast - Tamarac, FL
May 2017 to June 2017
High school diploma
Miramar High school - Hollywood, FL
August 2004 to June 2008
Skills
• Management (2 years)
• Customer Service
• Attention to detail and problem-solving skills
• Reporting skills
• Supervisory Skills (3 years)
• Event Marketing
• Property Leasing
• CRM Software
• Property Management
• Fair Housing Regulations
• Critical Thinking (4 years)
Certifications and Licenses
Real Estate License
December 2018 to Present
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