MAUREEN DOUGHERTY

**** **** ***** ****** **** GLENDALE AZ 85310

adr1yx@r.postjobfree.com • 480-***-****

MARINE CORPS SUPPLY/ MARINE CORPS CANVASSING RECRUITER / RECRUITING OP- ERATIONS -POOL PROGRAM SPECIALIST/ MILITARY ENTRANCE PROCESSING STATION

(MARINE MEPS LIAISON)

Seasoned, goal-focused senior logistics and supply chain manager with broad-based background leading nationwide and global supply chain initiatives. Exemplary record of success planning, managing and ensuring full accountability of large, multi-million-dollar property and equipment inventories. Fiscally shrewd and cost-conscious in developing, managing and allocating multimil- lion-dollar logistics budgets. Solid leadership, coaching and training experience, with history of building and guiding top-flight teams, and planning/coordinating training sessions in diverse sub- jects.

Successfully staffed for the following industries: Accounting, Administrative/Clerical, Aerospace, Biotech, Customer Service, Design, Electrical, Engineering, Finance, Government, Inventory, In- formation Technology, Labor, Mechanical, Manufacturing, Purchasing, Sales, Telecommunications, Warehousing and many more.

CORE COMPETENCIES

PROFESSIONAL EXPERIENCE

Department of Veterans Affairs/Veterans Benefits Administration - Phoenix, Arizona Legal Administrative Specialist (Contact rep) GS-9 step 1, 12/9/2019 to present Duties, Accomplishments and Related Skills:

Counsels Veterans, their dependents, and survivors via assigned access channel, (telephone, email, video, or chat) for 7.5 hours per day for a standard tour of duty regarding the full array of benefits available through the Department of Veterans Affairs, as well as non-VA benefits available through other organizations concerned with Veterans.

• Background Check

• Vocational Testing

• Job Classification

• Career Counseling

• Mentor

• Community Relations

• Resource Accounting

• Office Management

• Manpower Planning

• Quota Management

• Document Control

• Quality Control

• Organized

• Quick Learner

• Adept Multi-Tasker

• Microsoft Suite

• Relationship Builder

• Effective Communicator

Assists the inquirer with determining the short-term and long-term circumstances that might in- fluence a choice between various benefits.

Programs include, but are not limited to, compensation and pension benefits, home loan eligibili- ty, education, health care, life insurance, burial benefits, vocational rehabilitation services, fidu- ciary assistance, general Social Security Administration benefit programs, and other Federal, state, and local domestic relations and assistance programs. Explains the types of documents necessary to facilitate timely processing of claims and appeals and assists with obtaining and completing such documents and forms in accordance with the type of claim or appeal being submitted.

Explains VBA rating decisions and provides explanations for the decisions using extensive knowl- edge of VA benefits and services, claim and appeal processing procedures, and all pertinent infor- mation available within the systems of record.

Performs claim or appeal related work including, but not limited to, providing comprehensive claim or appeal status updates using mandatory scripting requirements, processing change of ad- dress requests, establishment of, or change to direct deposit banking information, burial al- lowance claims, dependency claim, etc. .

Appropriately responds to interactions where the customer wishes to speak/discuss to a "supervi- sor," by attempting to deescalate the interaction by immediately addressing the inquirer's needs prior to referral for a contact by a supervisor.

DEFENSE LOGISTICS AGENCY — Phoenix, Arizona

Property Disposal Specialist GS-9 Step 3, 04/18/2016 - 01/11/2019

• Implemented improved tracking and organization of property in the warehouse by ensuring la- bels placed on all boxes

• Designed and implemented the records that are maintained by organization to track assets from receipt to destruction

• Interacted with higher headquarters located in Tucson and Battle Creek and the contractor on site to ensure that all questions and issues were addressed in a timely manner

• 100% accuracy on billing of demilitarized property and ensured that proper supporting docu- ments accompanied each billing invoice

• Improved the communications between contractor and DLA employees to get the job done more efficiently and effectively.

UNITED STATES MARINE CORPS — Okinawa, Japan

Supply Chain & Logistics Operations Manager, 10/2012 to 7/2015

• Supervised team of 30 in managing and distributing $80M+ inventory assets.

• Trained, mentored and monitored performance of team members.

• Liaised with sales and purchasing departments to gather and track information on customer needs and preferences.

• Coordinated planning and scheduling of transportation services.

• Generated and disseminated reports and correspondence and maintained records tracking trans- portation activities.

UNITED STATES MARINE CORPS — Temecula, California

Canvassing Recruiter 1/2010 to 8/2010

• Experienced and proficient with application tracking system and other software, ability to use a computer to include the following software required: database systems, Outlook, Word, Excel, PowerPoint.

• Possess excellent organizational skills, interpersonal skills, verbal and written to interact with candidates, staff and customers.

• Ability to work effectively in a team environment as well as autonomously.

• Strong attention to detail, excellent initiative and drive, strong personal work ethic.

• Maintained an accurate candidate tracking system.

• Brainstormed ideas to create a program to attract highly sought after job skills.

• Conducted reference and background checks on all job applicants.

• Managed all phases of recruitment including hiring management needs and posted available po- sitions.

• Served as Uniformed Victim Advocate (UVA) providing advice, information and assistance on Sexual Assault matters to Senior Leadership. P

• Presented annual preventative Sexual Assault training sessions to all staff. UNITED STATES MARINE CORPS — San Diego, Cali- fornia Recruiting Station Recruiter, Program Specialist and MEPS Liaison, 1/2010 to 10/2012 Coordinated transportation and facilities require- ments for 14 recruiting sub stations supporting monthly pool functions covering over 9,500 square miles in Southern California and Nevada area. Served as Uniformed Victim Advocate (UVA) provid- ing advice, information and assistance on Sex- ual Assault matters to senior leadership. Presented an- nual preventative Sexual Assault training sessions to all staff.

Key Achievement:

Planned, scheduled and executed 10 regional pool functions, 4 family days, 2 female pool func- tions and 2 field meets which resulted in an average of 600 participants at each event to motivate and in- spire the Marine Corps applicant and Marine Corps Recruiter UNITED STATES MARINE CORPS — San Diego, California Military Entrance Processing Station Liaison 8/2010 to 10/2012

• Directly responsible to the Recruiting Station Commanding Officer for all primary duties, includ- ing processing applicants for enlistment and shipping to recruit training.

• Processed, screened and ensured that each applicant had a clear understanding of their enlist- ment contract and potential shipping dates.

• Arranged for physical examinations of mentally qualified applicants.

• Ensured that all prospective applicants had the proper security clearance prior to shipping to boot camp.

• Conducted screenings to ensure that applicants were in compliance to go to boot camp.

• Educated recruiters and station commanders on MEPS procedures and quality control.

• Served as Uniformed Victim Advocate (UVA) providing advice, information and assistance on Sexual Assault matters to Senior Leadership.

• Presented annual preventative Sexual Assault training sessions to all staff.

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UNITED STATES MARINE CORPS — Oceanside, California Supply Analyst Manager, 1/2008 to 1/2010

• Directly responsible for the oversight of 80 supply sections encompassing approximately 750,000 pieces of equipment valued at over $3.2 billion dollars.

• Trained, mentored and monitored performance of 4 team members.

• Worked with Senior Officers to improve accountability and standard operating procedures and processes.

• Coordinated, prioritized and managed the logistics inspections for supply sections to ensure compliance and readiness.

• Performed supportability analysis and support program acquisition to ensure product support was focusing on affordability and operational effectiveness.

• While deployed to Iraq 2008, tracked and executed the accurate pre-validation of 1,970 pay- ment packages totaling more than $108 million dollars and processed 126 back payment pack- ages unpaid from predecessors totaling $24 million dollars in appropriated funds.

• Conceived and defined performance metrics for measuring, comparing and evaluating supply chain factors such as product cost, availability and quality.

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Prior experience as Supply Administrative Clerk for United States Marine Corps Prior experience as Equal Opportunity Representative for United States Marine Corps Prior experience as Substance Abuse Coordinator for United States Marine Corps EDUCATION AND CREDENTIALS

Bachelor of Science in Human Resource Management (12/2016) HAWAII PACIFIC UNIVERSITY – HONOLULU, HAWAII

MASTERS IN LEADERSHIP (PRESENTLY ATTENDING)

GRAND CANYON UNIVERSITY-PHOENIX ARIZONA

Lean Six Sigma Certified (Yellow Belt) (2014)

Recruiters School (2010)

Recruiting Military Enlistment Processing Station Liaison Course (2011) Defense Logistics Demilitarization Training (2016) Uniformed Victim Advocate (2010)

Equal Opportunity Representative Course (2009)

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