Specialist Office Service Representative

SHEMEIL A. THOMPSON

Lansdale, PA *****

Cell: 646-***-****

adr1ys@r.postjobfree.com

Excellent secretary/receptionist with over ten years of professional office environment experience, strong work ethic and excellent people skills seeks a position in a challenging office environment.

SKILLS

Medical Terminology, Proficient in Microsoft Office, typist (45 wpm). Strong understanding of HIPAA guidelines and regulations. Strong organizational, detailed orientated and time management skills. Professional demeanor.

PROFESSIONAL EXPERIENCE

Tandigm Healthcare Solutions (03/21-Present)

Clinical Coordinator

Consistently exhibits behavior and communication skills that demonstrate Tandigm Health’s commitment to superior customer service, including quality, care, and concern for all internal and external customers.

Works with clinicians to manage logistical and scheduling elements of their respective patients’ care plans.

Assists clinicians with implementation and documentation of all elements of patient care plans.

Works closely with clinicians to address patient concerns and communicate resolutions.

Coordinates patient follow-up appointments, as required.

Delights patients with a customer-service mindset, responding to questions mindfully, providing insightful information, and ensuring patients are left with a positive view of Tandigm Health.

Acts as a resource for other coordinators, Tandigm staff, and PCPs, resolving issues and responding to requests in a timely and efficient manner.

Works with staff from PCPs, specialist offices, SNFs, urgent care centers, home health, and durable medical equipment companies to ensure coordination of services to support patient needs.

As requested, coordinates communications between patient settings such as, but not limited to, ambulatory and acute care, short stay, skilled nursing, palliative care, and hospice.

Helps identify ancillary community resources / services that can be leveraged to support patients and families.

Maintains accurate and complete documentation of patient records and other important information that meet Tandigm standards; ensures that documents reach appropriate parties in a timely manner, without compromising confidentiality / privacy procedures.

Assists with other projects and duties related to supporting patient-facing staff and patient care, as needed.

Maintains up-to-date knowledge and awareness of Tandigm’s patient- and PCP-related services.

Uses, protects, and discloses patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.

Performs additional duties, as assigned.

SHEMEIL A. THOMPSON

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NMS Labs (10/20-03/21

Forensic Client Service Representative

Ensures a positive customer experience for all internal and external partners.

Strong phone contact handling skills and active listening skills.

Respond to inbound client request in a professional, timely manner via phone and email.

Provides information, general assistance and client education to internal and external partners.

Makes out bound client contact to resolve issues hindering results to be reported to client.

Document all incoming client contact inquiries in Microsoft D356 CRM database and other systems.

Recognize and investigate client issues with logical conclusions and solutions; escalates issues as needed and follows up in a timely and courteous manner.

Excellent oral and written communication skills; must be able to communicate effectively and in a collaborative manner with all internal and external partners.

Proactively monitor and process assigned daily administrative task to ensure expected client turnaround times are exceeded or met.

Clear and concise documentation of case notes used for legal discoverable purposes.

Create and maintain client accounts in numerous systems.

Supports supply order inquiries and handling of samples/evidence returns.

Abramson Senior Care (09/19-10/20)

Health Information Coordinator

Scan chart documentation, conduct quality check of scanned documents, and upload to EMR system

Abstract medical records and apply appropriate diagnostic code per facility procedure and communicate issues with HIM Director.

Retrieve documentation from the units, ensure record by completeness by processing information into the EMR.

Maintain patient confidence by keeping patient records information confidential.

Ensure completeness of the closed medical record by reviewing the chart for missing information; notifying appropriate department of missing information and communicating issues to the HIM Director.

Respond to request for patient/resident information by obtaining signature on authorization, copying charts, and sending information in accordance with the HIM policies and procedures.

Assemble and audit discharge resident/patient record according to established criteria.

Present in new hire orientation as needed and perform other training as required.

Abington Hospital/Abington Adult Medicine. Abington, PA (10/17-09/19)

Receptionist IV

Answers the telephone in a timely manner, assists or directs the caller to appropriate person or department.

Establishes and maintains accurate patient records and record filing system.

Receives cash checks, and credit card payments and prepares receipts.

Processes pre-certifications/authorization depending on the special requirements of the patient’s insurance company.

Process requests for release of information in accordance with the policies set forth by the Medical Record Department.

Confirms appointments and maintains a full department schedule.

Enter billing and end of day charges.

Accurately completes the registration process in the current computer system.

Receives and updates patient information and distributes mail to clinical staff.

SHEMEIL A. THOMPSON

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Detweiler Family Medicine & Asso. Lansdale, PA (10/16- 10/17)

Front Desk Associate

Schedule all new appointments for DOT physicals, Immigration physicals and new patient appointments.

Verify all insurances through Navinet, United Healthcare, Coventry, Medicaid, PABS.

Create new referrals and send electronically fax to Specialist office.

Scan and attaches patient information paperwork in chart incompliance with HIPAA laws and Regulations.

Answer all incoming call and route to appropriate department.

Assist with new refill of prescriptions.

Sort, organized and scan of all incoming mails.

Assist with obtaining medical records from previous physician’s office.

Regent Diploma Freeport High School, Long Island, N.Y.

CPR Certification American Heart Association

Contact this candidate