Customer Service Front Desk

DIANA M. KINNEY

216-***-**** *** Ruth Ellen Dr. # 324 Richmond Hts., OH 44143

PROFESSIONAL

PROFILE

An accomplished and organized professional

with more than 30 years of experience in various

professional fields. Adept at coordinating legal

documents, producing litigation supporting

documents, completing documentation requests,

maintaining documents that support the case,

and conducting research work. Possesses

exceptional communication, interpersonal, and

time management skills to prioritize tasks

competently and organize operations to

expedite workflow. Adapted to working in

diverse and fast-paced working conditions while

developing a positive work environment.

Proficient in team leadership, maintaining and

scheduling programs, administration, planning,

and implementing strategies to ensure

maximum productivity. Skillful at maintaining

accurate financial records, coordinating staff

activities and operations, ensuring staff

efficiency, supervising administrative staff, and

managing general accounting procedures.

CORE COMPETENCIES

• Extensive knowledge in Administration, Employee Benefits & Compensation, Recruitment & Staffing, Employee Training & Development, Policies & Procedures, Performance Management, and Employee Relations & Counseling

• Proficiency in using a wide range of computer software applications, comfortable in handling confidential information, staying aware of latest developments and strong vendor relationship skills

• Proven work experience, outstanding communication and interpersonal skills, excellent leadership and organizational skills, familiarity with accounting principles and office management procedures

• Exceptional at providing administrative support and assistance, answering and screening calls, receiving and directing visitors, handling requests, preparing and modifying documents, and scheduling and coordinating meetings

• Ability to prioritize and manage multiple tasks simultaneously; strong organizational and time management skills

• Highly organized and independent; able to effectively coordinate tasks to accomplish administrative projects with timeliness and creativity

• Capable of supporting business areas such as accounting, database management and human resources

• Comprehensive knowledge in a broad range of HR-related functions

• Utilizing analytical and inter-personal skills to coordinate effectively with team members

PROFESSIONAL EXPERIENCE

Litigation Management

Legal Document Coder 11/2020 – Present

• Perform deficiency reviews on new personal injury cases

• Send out deficiency letters to attorneys when necessary

• Ensure medical authorizations are filed with claims and received on the correct form

• Process intake reports & file according to the retention schedule

• Manage files for offsite storage

Cuyahoga County Probate Court

Quality Assurance 12/2018 – 11/2020

• Ensured Judges and Magistrates signatures were on entries before issuing certified copies and forwarding them to the Imaging department

• Reviewed pleadings for accuracy and ensuring appropriate bond has been posted if necessary before issuing letters of authority

• Docketed judgement entries appointing guardians and fiduciaries

• Sent out citations to surviving spouses by certified mail

• Reviewed bonds for authenticity, signatures, and validity of bond writers and bond companies before docketing bonds

• Reviewed parties on adversarial pleadings before sending complaint by certified mail as well as ensuring complaints have the correct number of service copies

• Sent out the failure of service documents to attorneys for defendants that didn’t receive the complaint when originally served

• Processed copy orders for mail-in requests

AREAS OF EXPERTISE

• Time Management

• Troubleshooter

• Computer Skills

• HR

• Litigation Management

• Recruiting

• Administrative Management

• Administrative Tasks

• Financial Accounting

• HR Management

• Customer Service

• Relationship Management

• Critical Thinking

• Strong Communication Skills

• Active Listening

• Attention To Detail

• Team Player

TECHNICAL

PROFICIENCY

• Proficient in Microsoft Office

• Adept at file/records maintenance

• Outstanding interpersonal skills

• Excellent written and verbal communication

skills

• Exceptional time management and

organizational skills

• Archive and offsite file management skills

• Experience using Electronic Case

Management Software

EDUCATION

Bryant and Stratton Business Institute

8/1989 – 6/1991

Accounting Associate in Applied Business

• Provided customer service via telephone and face to face Probate Court Clerk’s Office

Deputy Clerk 11/2013 – 12/2018

• Primary responsibilities are to provide exceptional customer service face to face and via telephone as well as collect money for filings.

• Reviewed filings to ensure forms are completely filled out

• Answered phones providing general information without giving legal advice

• Pulled files to attach to pleadings to be delivered to Judge's chambers for hearings

• Docketed appropriate information for pleadings including docket codes and parties on case

• Opened new probate cases & deposit wills

• Opened new Adversarial cases

• Ensured Adversary pleadings have corrected number of service copies before being forwarded to Quality Assurance for service

• Created file folders for all new cases

• Reconciled cash drawer at the end of the day

• Assisted with training new clerks

ADDITIONAL WORK EXPERIENCE

The United States Bankruptcy Court 8/2005 – 1/2013 Administrative Technician

Intake Clerk

MBNA Marketing Systems 4/1993 – 8/2005

Telesales

Jr. Administrative Assistant to CEO Al Lerner/Front Desk Receptionist Senior Personnel Services Representative

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