Director of Human Resources

LETICIA M. EVANS, MBA

*************@*****.*** 281-***-****

Houston, TX. 77245 LinkedIn - Leticia M. Evans

MANAGEMENT, HUMAN RESOURCES, and ADMINISTRATIVE

Reputation as a “quiet achiever” reflects capacity to pursue business objectives, maintain focus, and partner with others to meet a common goal. Possess spirited optimism, self discipline, and a work ethic that transcends the nine to five boundaries. Integrity, persistence, and a competitive spirit have underscored employment and academic successes where meeting deadlines, achieving goals, and using measured judgment have been crucial to delivering results. A commitment to learning, a willingness to seek information, and independent work habits have served to produce well defined research, create superior reports, and hone communications to a high professional level. CORE COMPENTENCIES

Contract and Financial Law

Project Management

Workforce Planning

Diversity, Equity and Inclusion

College Recruiting

Full Cycle Recruitment

Employee Relations

Facility Design and Management

Business Analytics

HR Information Systems

Office Administration

Strategic Planning

Six Sigma

Performance Management

Organizational Behavior

Budget Management

Financial Modeling

Risk Management

EXPERIENCE

Wesley Community Center, a 501(c)(3) non-profit organization 2021 - Present Director of Administration (HR, IT and Facilities Management) Serve as a consensus builder to guarantee consistency in the delivery of high-quality support and services, as well as the adoption of HR, IT, and facilities best practices throughout the organization. This includes all administrative aspects of the organization’s human resources, telecommunication, database management, vendor relations, facility design, construction, renovation, and maintenance. Directs the human resource function of the organization, including policy formulation, employee relations and investigations, performance appraisal process, grievance procedures, corrective action, worker’s compensation, training and development, and benefits administration. Counsel managers on how to address a variety of employee circumstances (including FMLA and ADA) and take corrective actions when performance, attendance, or other organizational standards are not reached. Developed and maintained an electronic employee database. Negotiate and manage contracts and agreements to a create cost-effective delivery of high-quality operations. Establish business and operational strategies that are linked to the organization's annual strategic plan and budget, as well as quality and quantity performance goals for all departments.

• Created a comprehensive onboarding process for newly hired employees which included detailed instructions regarding benefits enrollment, payroll schedule, etc., which contributed to a culture of employee advocacy, continuous improvement, and exceptionally high standards, therefore increasing morale by decreasing employee turnover and recruitment costs.

• Orchestrated an increase in speed and quality of service through updated policies, hardware and software implementations, including but not limited to: Security procedures and policies, Active directory policies and staff account management.

PepsiCo, multinational food, snack and beverage corporation 2020 – 2021 Human Resources Manager, Employee Relations Center of Excellence Oversight of the COE CCC specialists answering employee calls and processing absence leave claims related to COVID-19. Ensure all service delivery targets are met, including quality and performance metrics. Engage in all people management duties of the team, including performance development, coaching, time and pay oversight, and enforcement of team policies and procedures. Act as an owner of overall team performance; actively monitor all work queues and respond rapidly when additional support is required. Support the work in queue and take calls as needed. Leticia M. Evans *************@*****.*** Page Two

• Ensured efficiency of service center operations, technology, and transactional processes. Contribute to a culture of customer advocacy, continuous improvement, and exceptionally high standards.

• Motivated specialist to perform their best work in a fast-paced environment where change is the norm. Implement, maintain and document processes, and key metrics that optimize the execution of CCC services and solutions.

• Cut data processing time by 85% by designing new workflow infrastructure, leading to more timely insights. Provided leave absence process improvements that contributed to employee satisfaction and adherence to return to work guidelines.

• Spearheaded the employee engagement team that lead to increased retention, boosted morale and job satisfaction of full-time employees and contractors. Baylor College of Medicine, premier academic health science university 2018 – 2021 Human Resource Administrator, Neuroscience

Primary responsibilities include personnel management/employee relations, heavy recruitment, conflict resolution, training and development. Counseled employees and supervisors on performance and personnel issues, including performance management, training and development. Worked with administration on HR-related issues including disciplinary actions and leave of absence. Managed immigration visas. Supported recruitment processes by creating job descriptions and salary recommendations for positions, resume screening, coordination of interviews, finalizing offers, HRIS maintenance, and employee on- boarding.

• Served on the leadership change network in a lead capacity, which contributes to system wide policies changes. Macy’s, largest U.S. retail department store 2018

Talent Acquisition Coordinator (Seasonal Recruiter) Served as an ambassador for talent and HR administration. Facilitate the employment process, manage new-hire onboarding, and handle local HR administration/compliance tasks. Managed the local onboarding process including preparing new hire communications, facilitating New Hire Training, overseeing the completion of online forms, verifying I-9 information, completing e-verify, and completing offer/hire panel in the HCM system. Completed local HR administration including audit compliance and imaging documents as needed. Liaise with other HR Operation partners including ESC and DMET, as well as field HR Business Partners and location business leaders. Managed other transactional HR activities. Full cycle recruiting. Managed the recruitment process and life cycle, including initial assessments, interviews, and offers. Liaise with the Employment Support Center to manage local Talent Acquisition tasks including submitting interview schedules, requested job postings via employment portal, dispositioned candidates in Taleo, scheduled interviews, and ensured applications and interview guides are prepared daily.

• Streamlined departmental operations by creating and implementing an applicant orientation tracking system, which is designed to work in sync with recruitment and hiring plan metrics proven to 96% more efficient, which has resulted in increased retention of applicants. MD Anderson Cancer Center, a research, academic and comprehensive cancer center 2013 – 2018 Administrative Assistant promoted to HR Program Coordinator Directly impacted the departmental human resource program operations, efficiency, and compliance with institutional business standards. Managed all educational appointments and reappointments. Administered appropriate actions for faculty appointments, tenure, tenure renewals and promotions. Assisted administratively in the recruitment of all faculty, classified staff and trainees. Conduct orientation for new employees. Executed all VISA applications (H 1B, J 1, TN, O etc.) for trainees, classified and faculty appointments. Completed and maintained personnel actions on all departmental employees.

• Initially hired to assist faculty with grant submission and administrative tasks was realigned to new responsibilities within three months of hire. Orchestrated cost analysis and facilitated personnel changes that increased efficiency, which saved the department $131k in salary and fringe.

• Formulated partnerships across institution to deliver value added HR service to departmental leaders and employees that help achieve the business objectives of the department. Leticia M. Evans *************@*****.*** Page Three

• Coordinated with the Department Administrator and financial personnel to assure appropriate and adequate position funding. Interpret and assure compliance of institutional and departmental policies and procedures for staff.

• Maintained in depth knowledge of legal requirements related to day to day management of employees, appropriately reducing legal risks and ensuring regulatory compliance.

• Maintained a high level of business literacy about the department’s core function, financial position, culture and mid range plans.

OTS Management Group, a financial services firm 2008 – 2013 Senior Administrative Manager/HR Specialist

Developed human resources strategic plan to support overall business plan for the organization. Maintain administrative staff by recruiting, selecting, orienting, and training employees. Accomplished staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

• Maintained accurate records of benefits coverage, retirement plans and personnel transactions. Developed and maintained electronic employee database.

• Directed and oversaw administrative policy development, interpretation and implementation, strategic planning and service delivery. Plan, administer and control budgets for contracts, equipment and supplies.

• Implemented a client referral system that reduced company cost by 47%. ADDITIONAL RELEVANT EXPERIENCE

Health and Human Services Commission, a state government agency Human Services Clerk II

Relied upon to consult with management on matters related to administrative and program issuance activities. Consistently exceeded customer service and technical accuracy benchmarks and standards. Corporate Outreach Center, a 501(c)(3) non-profit organization Director of Business Operations

Successfully retained 90% of new employees beyond their probationary period, therefore limiting employee turnover and the organization recruitment cost.

American Red Cross, a 501(c)(3) non-profit organization Administrative Assistant

EDUCATION

Global Master of Business Administration

University of Houston -Victoria

Bachelor of Business Administration

Texas Southern University

CERTIFICATIONS

Diversity, Equity and Inclusion in the Workplace - University of South Florida (2021) Senior Professional in Human Resources® (SPHR®) - HR Certification Institute (September 2022) Project Management Essentials Certified® (PMEC®) - Management and Strategy Institute (2020) Six Sigma White Belt® (SSWB®) - Management and Strategy Institute (2020) Lean Six Sigma White Belt® (LSSWB®) - Management and Strategy Institute (2020) COVID-19 Contact Tracing - Johns Hopkins University (2020) Leticia M. Evans *************@*****.*** Page Four Introduction to Continuity of Operations Planning for Pandemic Influenzas - Federal Emergency Management Agency (2020)

TECHNICAL SKILLS

Technology snapshot: Applicant Tracking Systems, Taleo, BrassRing, Adobe, Access, Microsoft Works, PowerPoint, Word, Visio, Project, Outlook, Excel, Publisher, Concur, Lotus 1 2 3, Lotus Notes, PeopleSoft, Kronos, SAP, JD Edwards, SuccessFactors, Workday, ADP, QuickBooks, Quicken, Peachtree and Lawson.

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