JERRY J. DIAZ

**** *. ******** ****. ***, Hacienda Heights, Ca 91732

323-***-****

adr1uk@r.postjobfree.com

PROFILE

Proven ability in managing all types of events and staff while working in fast-changing environments, executing all safety, security and guest service policies providing quality care to team members and guest. EXPERIENCE

Crypto.com Arena (Formally STAPLES Center)/Microsoft Theater (AEG) Senior Security Supervisor 2017-Present

Manage teams of 4-60+ security officers and day to day security operations at Crypto.com Arena

(Formally STAPLES Center)/Microsoft Theater (20,000 seats Crypto.com Arena (Formally STAPLES Center) / 7,100 seats Microsoft Theater)

Guided security of evacuation drills, active shooter training, natural disaster, magnetometer operations, bag screening and access control

Recruited new staff and oversaw their growth and success through training activities, performance appraisals and ongoing coaching, building a loyal and highly efficient team

Led security practices/training and objectives that provided an employee-oriented, high- performance culture that emphasizes empowerment, quality, productivity and standards goal attainment, and the ongoing development of a world class security workforce

Worked daily with Closed Circuit Television (CCTV) systems and access control systems

Strategically scheduled event/daily staff using ABI (scheduling program)

Conduct “On Premise” reports for the venue including but not limited to security, administration, guest services, ABM, Levy etc.

Demonstrated high-level event management skills by leading security operations for high profile events such as the Grammy’s, Kobe Bryant Memorial, Laker Games’, Clipper Games’ and King Games at Crypto.com Arena (Formally STAPLES Center) and Microsoft Theater Akon Security

Security & Guest Service Coordinator 2020-2022

Coordinate security officers and guest service team members for daily operations at the Academy Museum of Motion Pictures

2

Coordinate and supervise staff for special events such as the Academy Gala, Women in Hollywood, Women in Film and movie premieres

Meet with production staff and provide walk throughs to ensure all safety measures were met as well as staffing needs

Oversaw scheduling of staff and events

Provide executive protection for some of the high-profile guest as well as assign and train other executive protection specialist

Provided recommendations of opportunities for continuous improvement based on ongoing security assessments of perimeter security and other areas of opportunity

Developed staffing grids to determine optimal staffing levels throughout the year

Established Security Cross-Utilization team to assist during peak business needs, events and talent arrivals

Developed event related budgets for Security, Law Enforcement, Medical and contract security services

Manage a team of 80+ security officers, guest service team members, law enforcement officers, emergency medical technicians and executive protection Allied Universal Security Services

Account Manager 2020-2021

Managed a team of 30 security officers, 3 security supervisors, 1 scheduler, 1 event coordinator for Sunset Gower Studios

Managed a team of 20 security officers, 3 security supervisors, 1 scheduler, 1 operations manager for Western National Properties

Managed daily operations for the film studios, events and residential buildings

Recruited new staff and oversaw their growth and success through training activities, performance appraisals and ongoing coaching, building a loyal and highly efficient team

Worked daily with Closed Circuit Television (CCTV) systems and access control systems

Oversaw scheduling using programs such as WinTeam and Team Time including payroll processing

Guided security of evacuation drills, active shooter training, natural disaster, magnetometer operations, bag screening and access control

Provided recommendations of opportunities for continuous improvement based on ongoing security assessments of perimeter security and other areas of opportunity

Successfully developed comprehensive security programs to set the standards for meeting local and state requirements, security physical measures, credentials, crisis management, and training for the security department

Attend and coordinate weekly, monthly meetings collaborating with city leaders, emergency services

Develop uniform and uniform policies that fit each property needs The Forum (Madison Square Garden Company)

Event Security Supervisor 2020-2021

3

Worked daily with Closed Circuit Television (CCTV) systems and access control systems

Guided and managed the security supervisor team of evacuation drills, active shooter, natural disaster, magnetometer operations, bag screening and access control

Formulated a plan for restructuring the security department while working with a third-party provider

Set clear goals and expectations for security supervisors during a time of uncertainty improving their productivity

Dodger Stadium

Security and Guest Services Assistant Manager 2018-2021

Manage teams of over 150 which included security officers, guest service representatives, on/off- duty law enforcement officers and paramedics (56,000 seat stadium)

Guided and managed overall security of evacuation drills, active shooter, natural disaster, magnetometer operations, bag screening and access control

Created staffing and deployment plans to better support needs of event and daily operations

Enhanced my experience in Security and Guest Service Management with consistent results in achieving company goals and objectives

Successfully developed comprehensive security programs to set the standards for meeting local and state requirements, security measures and training for employees

Demonstrated high-level event management skills by leading security and guest service operations for Playoffs, World Series and other special events hosted at the stadium Disney Worldwide Services (Disneyland)

Attractions, Guest Relations Lead 2013-2015

Supported strategies, objectives and the mission of the Disneyland Resort guest relations

Monitored guest interaction by cast members to maintain Disney standards

Provide development methods and trainings for cast members and newly hired cast members to be accustomed to their role within the company

Supported strategies, objectives and missions of the Disneyland Resort Security and Emergency Services

Exhibited advanced communication and interpersonal relationship skills toward diplomatically resolving conflicts with Cast Members and Guests.

EDUCATION

San Gabriel High School, San Gabriel, Ca 90801 – Diploma, 2004 4

CERTIFICATES

CPR / AED / First Aid / Basic Life Support / OSHA 10 / FEMA IS-00907 Active Shooter / FEMA IS-00240.b Leadership and Influence / FEMA IS-00100.c Incident Command System / FEMA IS-00200.c Incident Command System for Initial Response / FEMA IS-00700.b National Incident Management System / FEMA IS-00015.b Special Events Contingency Planning for Public Safety Agencies SKILLS

Interpersonal Communications / Teamwork / Guest Service / Flexibility / Reliability / Works Well Under Pressure / Active Listener / Multitasking / Able to Meet Deadlines

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