Relationship Manager

SHAMECHA BOYD

**** ********* ***** ****, ****** TX 35572 346-***-**** *******@*****.***

SUMMARY

Friendly employee with knowledge of banking regulations and regulatory compliance. Offers great communication, collaboration and organizational skills, good team player and results oriented. SKILLS

• Customer Care Experience

• Marketing and Sales

• Microsoft Office

• Active Listening

• Reliable and Trustworthy

• Friendly, Positive Attitude

• Fluent in English

• Team player

• Team Management

• Paying attention to details

EXPERIENCE

02/2016 to 01/2022 Relationship Manager

Ecobank Accra, Ghana

• Selling the banks products to existing and prospective clients with the ultimate aim of growing the customer base, revenue and profit of the firm whilst ensuring that customer satisfaction is delivered.

• Processed loans for clients

• Responded promptly to customer queries and complaints to find solutions and diffuse tension.

• Identified which company offerings would best meet customer needs and provided additional details about pricing and support. 06/2012 to 01/2016 Corporate Service Officer

Ecobank Accra, Ghana

• Account opening, e-product sign up, cheque book requisition, funds transfer initiation, customer compliant resolution and customer care.

• Answered phone with positive attitude and asked questions to better understand customer needs and followed up on emailed or web-submitted customer inquiries within standard response times.

• Selling the banks products to existing and prospective clients with the aim of growing the customer base, revenue and profit of the firm whilst ensuring that customer satisfaction is delivered.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor whilst Upholding quality control policies and procedures to increase customer satisfaction.

03/2011 to 05/2012 Customer Service Executive

The Trust Bank Accra, Ghana

• Ensuring seamless service delivery in the banking halls, ensuring compliance of the branch to meet bank standard, providing weekly information to management on branch service delivery, liaising between the branch and other departments for timely service delivery and following up on escalated issues.

• Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.

• Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.

• Applied product, industry and market knowledge to develop customized recommendations for individual customer needs.

02/2010 to 02/2011 Management Trainee

The Trust Bank Accra, Ghana

• Understudying individuals in the various departments of the bank and preparing detailed reporting to management.

• Communicated status of assigned responsibilities to management.

• Assisted with administrative tasks to better understand industry processes.

• Shadowed managers to gain understanding of organizational expectations and management techniques and collaborated with management on marketing strategies to increase sales and gross profit. 11/2008 to 08/2009 Sales Executive

The Trust Bank Kumasi, Ghana

• Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality.

• Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.

• Procured new business continuously to generate sales and boost pipeline and rigorously engaged positively with each customer, providing professional and polite support for sales and service needs.

• Answered customer questions and responded quickly to problems and complaints in person, on phone and by email and connected with customers using consultative and relationship-driven techniques. 07/2008 to 09/2008 Customer Service Officer

Electricity Company of Ghana Kumasi, Ghana

• Processing of meter requests, reconciling customer bills with total payment to settle outstanding and reporting on customer complaints for timely resolutions.

• Educated customers on special pricing opportunities and company offerings.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

EDUCATION AND TRAINING

06/2016 Master of Business Administration: Finance University of Ghana Ghana

06/2008 Bachelor of Arts (Hons): Economics

University of Ghana Ghana

04/2003 High School Diploma

Yaa Asantewaa Girls School Ghana

INTERESTS

Reading and watching movies

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