Janet Oliver

**** ******** **.

Indianapolis, IN 46268

adr1so@r.postjobfree.com

+1-317-***-****

Work Experience

Assistant Maintenance Manager-Occupied

TRICON RESIDENTIAL - Indianapolis, IN

October 2015 to Present

Complete needed records and convey initiating work, control and documentation to vendors

Confirm work order submitted with resident and follow up to ensure satisfactory resolution

Communicate with Vendors regarding the status of the task

Review, evaluate, and prioritize requests for maintenance

Maintain list of qualified contractors and vendors and procure additional as needed

Review scopes from superintendents and update all records

Ensure all paperwork is submitted for proper invoicing Special projects:

1. In collaboration with corporate counsel, developed conditional waivers 2. Manage fleet services for the entire company

3. Approve all purchase orders over $3500 for the Eastern Region Customer Service Specialist

Navient - Fishers, IN

2014 to October 2015

Provides world-class customer experience while focusing on first call resolution, with emphasis on customer satisfaction as with call efficiency

Assists in-school, grace, current and early-age delinquency federal and private borrowers.

Subject matter expert on multiple loan programs and the many products offered with those programs. Supervisor

Express Scripts/Medco Health Solutions - Whitestown, IN 2010 to 2014

Special projects including preparation of daily team reports for all Medco sites, quality monitoring for other locations, reviewing/editing program materials and updating departmental website

Responsible for all aspects of on-boarding 149 agents

Facilitated all system & program training classes while managing a team of 30 agents

Performed monthly departmental audits to ensure compliance

Developed Performance and Quality Improvement Plans

Pharmacy week - PBS/CSR Liaison: planned and implemented event for both departments

Mentorship program - Steering committee and coordinator

Quality Improvement Liaison - Responded within 4 hours of request for research

Worked with HR to mitigate attrition resulting in decrease of 14% Skills

• Accounting

• Project Management

• Six Sigma Green Belt

• Microsoft Office

• Scheduling

• Yardi

• Excel

Additional Information

SPECIAL SKILLS

Develop, implement, market and manage programs and services

Motivate by influence and example

Create and conduct effective presentations

Build strong, lasting, mutually beneficial customer/client relationships

Recognized as an excellent problem-solver, blending creativity and logic

Contact this candidate