Assistant Maintenance Manager
Resume:
Janet Oliver
Indianapolis, IN 46268
**************@*****.***
Work Experience
Assistant Maintenance Manager-Occupied
TRICON RESIDENTIAL - Indianapolis, IN
October 2015 to Present
Complete needed records and convey initiating work, control and documentation to vendors
Confirm work order submitted with resident and follow up to ensure satisfactory resolution
Communicate with Vendors regarding the status of the task
Review, evaluate, and prioritize requests for maintenance
Maintain list of qualified contractors and vendors and procure additional as needed
Review scopes from superintendents and update all records
Ensure all paperwork is submitted for proper invoicing Special projects:
1. In collaboration with corporate counsel, developed conditional waivers 2. Manage fleet services for the entire company
3. Approve all purchase orders over $3500 for the Eastern Region Customer Service Specialist
Navient - Fishers, IN
2014 to October 2015
Provides world-class customer experience while focusing on first call resolution, with emphasis on customer satisfaction as with call efficiency
Assists in-school, grace, current and early-age delinquency federal and private borrowers.
Subject matter expert on multiple loan programs and the many products offered with those programs. Supervisor
Express Scripts/Medco Health Solutions - Whitestown, IN 2010 to 2014
Special projects including preparation of daily team reports for all Medco sites, quality monitoring for other locations, reviewing/editing program materials and updating departmental website
Responsible for all aspects of on-boarding 149 agents
Facilitated all system & program training classes while managing a team of 30 agents
Performed monthly departmental audits to ensure compliance
Developed Performance and Quality Improvement Plans
Pharmacy week - PBS/CSR Liaison: planned and implemented event for both departments
Mentorship program - Steering committee and coordinator
Quality Improvement Liaison - Responded within 4 hours of request for research
Worked with HR to mitigate attrition resulting in decrease of 14% Skills
• Accounting
• Project Management
• Six Sigma Green Belt
• Microsoft Office
• Scheduling
• Yardi
• Excel
Additional Information
SPECIAL SKILLS
Develop, implement, market and manage programs and services
Motivate by influence and example
Create and conduct effective presentations
Build strong, lasting, mutually beneficial customer/client relationships
Recognized as an excellent problem-solver, blending creativity and logic
Contact this candidate