Customer Service Property Manager

Millicent Dean

**** ****** **, ********, ********, 72132, US + 501-***-**** + ****************@*****.***

PROFESSIONAL SUMMARY

Talented professional regarded as a capable leader and committed problem solver,

Dedicated to learning, growing, and succeeding.

Property manager with a strong mix of people skills and the ability to implement and enforce property rules and regulations.

Ready to apply my skills and knowledge to a challenging role that offers the opportunity for long-term career advancement and success.

SKILLS

Exceptional oral and written communication skills © Adaptable

© Certified Property Manager (CPM) © Customer service

© Business Development © Staff management

© Budgeting © Database management

EDUCATION

High School - 2022

Real Estate Express - Bryant, AR

© Received a realtor certificate for a Real Estate agent.

High School - 2007

Bryant High School - Bryant, AR

WORK HISTORY

Property Manager - October, 2019 to Present

Align Property Management - Little Rock, AR

Was in charge of the management office's original leases and renewals.

Finished final move-out walk-throughs with tenants to identify any repairs that were needed,

Verified theit

Was in charge of monthly collections totaling over $[Amount], ensuring high payment rates by cultivating positive relationships with tenants.

Communicated with key on-site and off-site tenant contacts on a regular basis to ensure tenant satisfaction with the building and services.

I'm in charge of domestic and international payments, as well as claims and refunds.

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. income, assets, and expenses and completed a file tracking sheet for each applicant.

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Sales - November, 2017 to October, 2019

GW Lighting - Benton, AR

Improved operational efficiencies by developing customer service protocols and standards.

Improved revenue and customer satisfaction by implementing marketing strategies and techniques.

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© Built long-term relationships with clients so that I could accurately quote pricing and terms that met the needs of the customer.

© Kept track of everything,

© Made cold calls and followed up with leads to secure new revenue.

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Worked with customers to identify and resolve service, account, and technical product issues after the sale.

Server - February, 2013 to November, 2017

Cracker Barrel Old Country Store - Bryant, AR

‘Was frequently complimented by customers for going above and beyond my normal responsibilities.

Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.

Resolved issues in a professional and timely manner, resulting in higher customer satisfaction ratings.

Took credit card, cash, and gift certificate payments and gave cash transactions change.

Educated new employees on the restaurant's practices, culture, and procedures,

I'm able to work effectively under duress.

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