Customer Service Nursing Assistant

Alicia Martinez

*** *. ****** **. ********, CA **740

Cell 626-***-****

Email: **********@*****.***

Career Overview:

Highly enthusiastic office professional with client interface experience. Personable and responsible Cashier with 6 years in retail and customer service. Solid team player with upbeat, positive attitude. Dedicated and motivated to maintain customer satisfaction and contribute to company success.

Core Strengths:

Strong organizational skills Store maintenance ability

Active listening skills Energetic work attitude

Sharp problem solver Opening/closing procedures

Courteous demeanor

Employment History:

Compassionate Hearts Home Health, San Dimas, CA

Office Manager August 2018 – Present

Duties:

Currently managing schedules, organize office functions, and oversee daily operations of office personnel consisting of 12 employees and additional field staff. Assist and field phone calls, order office supplies for field staff and patients including uploading important medical documents. Also manage invoices and employee route sheets to assist the accounting department.

Sprouts, La Verne, CA

Deli Clerk March 2017 – August 2018

Duties:

Managed product rotation and maintenance to avoid spoilages. Prepare and package Deli products. Supervised Deli counter to ensure prompt services to customers. Manage high volume of customers in a courteousin courteous manner. Stock and display items per merchandising standards. Perform slicing, cutting, weighing and pricing products. Remove outdated products from shelves. Manage weekly specials and introduce new items.

Bakery Clerk June 2017 – Present

Duties:

Follow proper handling of Bakery goods including removal from ovens, packaging, labeling and stocking.

Mattel, Pomona, CA

Cashier September 2015 – July 2016

Duties:

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Counted all money is register at the end of shift. Provide order status, pricing and product information as well as UPS / FedEx freight quotes and inventory availability.

Chowhaus Catering, San Dimas, CA

Catering Assistant July 2012 – July 2014 Duties:

Helped prepare, deliver and serve food for any occasion for a small catering company.

Gladstone Care and Rehabilitation Center, Glendora, CA

Certified Nursing Assistant October 2009 – July 2012

Duties:

Tended to patients personal needs under the supervision of the LVN and RN in charge. Answered call lights, read and recorded temperature, pulse and respiration. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Also assisted in dressing, eating and all other daily activities.

Toys R Us, Covina, CA

Front End Supervisor/Cashier December 2004 – June 2007

Duties:

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Assisted customers with store and product complaints. Assisted customer in making in store exchanges and returns. Helped resolve any front issues with cashier and/customers. Counted all registers at the end of a closing shift.

Babies R Us, West Covina, CA

Apparel Supervisor/Customer Service January 2002 – June 2003 Duties:

On the sales floor I was in charge of the apparel department and made sure all floor plans were met. This included delegating tasks to other employees. Responsible for weekly markdowns and stocking the floor with new items. Also did cashiering and returns and exchanges.

Educational Background

2001 Associate of Science: Biology Citrus College Glendora, CA 2009 Certificate: Nursing Assistant Azusa Adult Education Azusa, CA

*References available upon request

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