IT Technician
Resume:
Curriculum Vitae of Simphiwe Rueben Leve
Candidate and Service Provider Details
Name and Surname
Simphiwe Rueben Leve
Profile/Role
IT Technician/System Administrator
Business Languages
English
*************@*****.***
Cell Numbers
ID Number
Drivers Licence
Code 8
Professional/Technical Certification
Qualification
Institution
Year completed
Certification 1
Oracle Database 11g Administrator certified Professional
Oracle University
2016
Certification 2
Microsoft Certified solution associate: Office 365
Microsoft
2016
Certification 3
Microsoft Certified solution expert: Productivity
Microsoft
2016
Certification 4
Oracle Exadata Database Machine 2016 Software Configuration
Specialist
Oracle University
2016
Certification 5
Oracle Solaris Cluster Presales Specialist
Oracle University
2018
Certification 6
Oracle Database Appliance Installation and Configuration Specialist
Oracle University
2018
Certification 7
Cables and Connectors
Udemy
2018
Certification 8
Linux command line basic
Udemy
2018
Certification 9
Introduction To Linux
Udemy
2018
Certification 10
Network Fundamentals
Udemy
2018
Certification 11
(Google)The Fundamentals Of Digital Marketing
Open University
2019
Certification 12
Nintex For Office 365
Nintex
2018
Certification 13
Nintex For SharePoint
Nintex
2018
Certification 14
Operating Systems
Saylor Academy
2019
Certification 15
Computer Communications And Networks
Saylor Academy
2019
Certification 16
Microsoft Certified Azure Fundamentals
Microsoft
2019
Certification 17
Messaging Administrator O365
Microsoft
2020
Certification 18
Microsoft Teams Administrator
Microsoft
2020
Certification 19
Microsoft Dynamic 365 Fundamentals
Microsoft
2021
Certification 20
Sophos Engineer
Sophos
2021
Formal Qualifications
Qualification
Institution
Year completed
Diploma in Network Management
Rosebank College
2016
Experience
Company
Quarphix Corporation
Role
System Administrator
Duration
From: 01 August 2019
To: Current
Projects and Duties
Duties (summarised):
Ensuring the operational health of the SharePoint online environment including security, availability, performance and reliability
Maintenance/sustainment of existing client SharePoint sites and sub sites, lists, libraries, and content
educating end-users on O365 capabilities and collaboration tools (OneDrive, Teams, SharePoint, Outlook etc)
Responsible for logical and physical controls of the company’s IT system by providing, on a quarterly basis, documented assurance that access to computer resources (data, equipment and facilities) is reasonable and restricted to authorized individuals
Perform software upgrades and patches (bios, firmware upgrades, etc.)
Troubleshoot various Office 365 issues including connectivity
Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings
Providing end-user support for all PC based hardware, applications and services
New user setup and orientation including installing and configuring workstations, software, network printing
Manage problems and assist with support functions.
Contribute to the research and assessment of new technologies as well as customer needs.
Responsible for the installation, upgrade, maintenance, configuration, and reliable operation of computer systems.
Maintain and provide support for all IT infrastructure.
Provide tier 1 and tier 2 support and troubleshooting.
Setting up the VR device (Oculus)
Uploading the content to the website using WordPress
MacOS Support
Windows Server 2008,2012 R2 & 2016 (Active Directory, DNS, DHCP, WSUS)
Remote Support to Users using (TeamViewer, AnyDesk)
Member of a SHEQ Committee, A Fire Marshal.
Updating the SHEQ File Weekly
Communicating with different Suppliers for Quotations.
Company
Rifumo Empowerment Holdings
Role
IT Technician
Duration
From: 03 December 2017
To: 31 July 2019
Projects and Duties
Duties (summarised): .
Install and configuration of Software
Helping User’s remotely with Software
Network printers. Fixing computers such as Installation, building, repairing,
Configuration, trouble shooting, optimizing, Diagnosing and preventive maintenance in the context of the field service.
Relocate to different sites and install Server’s
Help Desk and Support with follow-up on all calls logged
Install office 365 for users
Maintaining IP phones
Maintaining email distribution lists
Conducting account management
Managing roles and services, user permissions, e-mail queues, mobile messaging, and dynamic distribution groups
Managing and provisioning client software
Maintaining attachment, domain and email address block lists
Managing domain white-lists and queues
Troubleshooting issues with enterprise email, unified communications and collaboration services
Coordinating restoration of email services
Creating and maintaining email profiles for users on Active Directory.
Using remote control software tools to provide fault resolution and diagnosis.
Ensure adequate antivirus protection & solutions are maintained and updated.
Printer installation and troubleshooting
Domain environment, & troubleshooting
Building, configuration and troubleshooting of desktop hardware & software.
Company
Rural Development
Role
Helpdesk support Engineer
Duration
From: November 2016
To: November 2017
Total Experience relevant to the role applied for
12 Months
Projects and Duties
Duties (summarised):
Managing user accounts on Active Directory
Ensure all incidents / requests received are logged, monitored / updated and resolved according to service targets. Allocating calls to the appropriate support team or third party with minimum delay (HEAT ITSM system)
Provide a professional point of contact to all those that contact the Service Desk, providing guidance, resolution or escalation for issues/inquiries as appropriate
Observe and influence the development of customer care skills within the team, leading by example and training as required
With guidance from the Team Leader undertake first line management of the team including day to day performance, conduct, absence etc.
Escalate issues and solutions that are likely to impact IT systems and service security
Handling outage notifications to all stakeholders and taking ownership of escalations if required
Company
Ulwembu Business Services
Role
Oracle DBA Intern
Duration
From: November 2015
To: November 2016
Total Experience relevant to the role applied for
12 Months
Projects and Duties
Duties (summarised):
Establishing the needs of users and monitoring user access and security monitoring performance and managing parameters to provide fast responses to front-end users.
Mapping out the conceptual design for a planned database considering both back-end organisation of data and front-end accessibility for end-users.
Refining the logical design so that it can be translated into a specific data model
Maintaining data standards, including adherence to the Data Protection Act.
Writing database documentation, including data standards, procedures and definitions for the data dictionary (metadata).
Controlling access permissions and privileges.
Developing, managing and testing back-up and recovery plans ensuring that storage and archiving procedures are functioning correctly capacity planning.
Working closely with IT project managers, database programmers and multimedia programmers.
Communicating regularly with technical, applications and operational staff to ensure database integrity and security.
Commissioning and installing new applications and customising existing applications in order to make them fit for purpose.
Company
BMF(Black Management Forum)
Role
Project coordinator Intern
Duration
From: April 2014
To: April 2015
Total Experience relevant to the role applied for
12 Months
Duties
Coordinating between all the various departments which are at work in a project
Reporting to the project manager
Liaising with all the employees that are involved in the project
Keeping a close watch on the budgets of each department
Solving all the employee disputes that arise in the office
Being involved in the project from the planning stages
Helping in the execution of the project
Reporting to the management on the development of the project
Following up on a project even after it is over
Solve all employee problems as they get to work closely with them and they can help them management in getting a great rapport going with them
The project coordinator has to be a hands on person, as their help could be required at any time of the day
They have to be quick in solving problems as any delay stall the whole process
REFERENCES
Name of Company : InfoVerge
Contact Person : Michael Maleke
Position Held : Technical Lead
Cell : 071-*******
Name of Company : CyberPro Consulting
Contact Person : Percy Moswana
Position Held : Recruitment Coordinator
Cell : 071-***-****
Name of Company : Quarphix Corporation
Contact Person : Hadrian Tamele
Position Held : Business Optimisation Manager
Cell : 071-***-****
Contact this candidate