LB

LAWANDA BARNES

adr1ra@r.postjobfree.com 850-***-**** Vicksburg, MS 39180

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. POS systems

Customer Service

Cash handling

Scanner operations

Cash drawer balancing

WaterView Casino and Hotel Vicksburg,

MS

Cashier

03/2022 - Current

Host,cashier, clean,prep,restock,waitress, food runner,line cook Collected payments and provided accurate change.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Helped customers find specific products, answered questions and offered product advice.

Worked closely with front-end staff to assist customers. Processed sales transactions to prevent long customer wait times. Accepted cash and credit card payments, issued receipts and provided change.

Trained new team members in cash register operation, stock procedures and customer services.

Learned roles of other departments to provide coverage and keep store operational.

Wendy's Restaurant Vicksburg, MS

Cashier Team Lead

06/2020 - 04/2022

Assisted with training new cashiers and customer service team members to increase speed of onboarding.

Processed payments promptly for customers to exceed productivity standards.

Rotated and merchandised products at point-of-sale to improve impulse buy rate.

Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.

Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff. Inventoried stock and placed new orders to maintain supplies for expected demand.

Performed merchandising and signage updates during weekly and seasonal promotional changes.

Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans. Summary

Skills

Experience

Trained new team members in cash register operation, stock procedures and customer services.

Barnes Incorporated Jackson, MS

Phone Representative

01/2019 - 06/2020

Audited customer account information to identify issues and develop solutions.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Managed customer expectations by clarifying needs, identifying options and recommending products and services.

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Calsonic Kansei Flowers, MS

Production Worker

09/2005 - 12/2007

Set up and operated production equipment according to daily work orders and safety procedures.

Moved items between machines, conveyors and transport equipment to meet production needs.

Examined final products for conformance with quality and design standards.

Recorded inspection results after production runs. Set up and operated production machinery according to company's specific standards and protocols.

Kept operations area neat and orderly to minimize obstacles. Attended regular training sessions to increase machine operating skills. Worked at fast and steady pace to meet production goals. Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.

Boxed, labeled and moved items to keep production lines moving swiftly. Bullets Restaurant Vicksburg, MS

Assistant Manager

07/2000 - 09/2005

Delegated daily tasks to team members to optimize group productivity. Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Directed and led employees, supervising activities to drive productivity and efficiency.

Collaborated with store manager to develop strategies for achieving sales and profit goals.

Enforced company policies and procedures to strengthen operational standards across departments.

Organized schedules, workflows and shift coverage to meet expected business demands.

Completed inventory audits to identify losses and project demand. Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.

Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel. Education and Training

Hinds Community College Raymond, MS

Associate of Science in Business Administration And Management 05/1997

Hinds County High School Utica,MS

High School Diploma

05/1995

University of Phoenix Tempe, AZ

Some College (No Degree) in Business Entrepreneurs

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