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Customer Service Assistant Manager

Location:
Wichita Falls, TX
Posted:
August 07, 2022

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Resume:

T. La’El Pierce

**** ****** **., ******* *****, Texas 76308

Phone: 940-***-****

Email: adr1qv@r.postjobfree.com

July 26, 2022

Dear Human Resource Department,

I am writing to inquire about possible openings for a position in administration. As a self motivated, analytical, meticulous individual with excellent research skills, I am eager to contribute my abilities and experience to the company. Given my office management, training and background, I believe I can help the company meet its goal of providing only the most accurate and timely information internally as well as to its clients.

Business and personal strengths include the ability for relationship building, training and presentation skills. The love of learning and curiosity for knowledge has helped me to acquire an intelligent and articulate base of English communication skills and general factual information. These strengths can be utilized toward becoming an excellent employee and an asset to the company.

Please find enclosed my resume. Call anytime to arrange a time to converse, I look forward to hearing from you and meeting in person. Sincerely,

T. La’El Pierce

Enclosures

T. La’El Pierce

4314 Hughes Dr., Wichita Falls, Texas 76308

Phone: 940-***-****

Email: adr1qv@r.postjobfree.com

Curriculum Vitae- Resume

Summary of Qualifications

As a self motivated, analytical, meticulous individual with excellent research skills, I am eager to contribute my abilities and experience to the company. Given my office management, training and background, I believe I can help the company meet its goal of providing only the most accurate and timely information internally as well as to its clients. Business and personal strengths include the ability for relationship building, training and presentation skills. The love of learning and curiosity for knowledge has helped me to acquire an intelligent and articulate base of English communication skills and general factual information. These strengths can be utilized toward becoming an excellent employee and an asset to the company.

Accomplishments

Organization Development and Planning

● Evaluated current situations, designated problem areas and recommended adjustments and probable solutions in private companies and corporate environments.

● Contributed in creating schedules, resulting in improvement of efficiency and quality of production.

● Created an office directive manual and protocol for company customer service.

● Created Excel spreadsheets to track inventory control, accounts receivable/payable and bookkeeping.

● Developed Excel spreadsheet to calculate daily, weekly, monthly, yearly sales

● Applied the correct determination applicable to the business issue, analyzed information provided to determine if additional issues need to be addressed, and came to conclusions for the benefit of both customer and company.

● Worked on additional projects as a team member meeting the business needs of the office.

● Expedited communication between company owners and general public concerning the implementation, monitoring and adjustment of products and concerns.

● Made priority decisions on purchase requisitions and implemented new ideas.

● Analyzed and evaluated potential equipment acquisition options.

● Prepared work breakdown structure, logical task flow and task analysis as work directives for new employees.

● Compiled, analyzed and presented information for departmental reports.

● Ability to work independently and institute creative improvements to allow management workflow.

Office Management

● General Office Manager of service aspects of the business including front office, bookkeeping, inventory control and spreadsheets. Managed personnel, office equipment and customer relations.

● Directed and performed general office administrative tasks such as accounts receivable and payable.

● Responsible for opening and closing of store

● Responsible for balancing the register at close of business day. Running and balancing five registers daily for different gaming systems, customer service and troubleshooting.

● Kept a balanced drawer in the Bank Drive-Thru window and scanned dead loans onto disks

● Performed receptionist duties and familiar with switchboard telephone equipment.

● Responsible to upper management for inventory control and special assignments.

● Processing broken/out of date items out of the store and back to the company or warehouse.

Supervisory Experience

● Trained and managed personnel and achieved significant improvements in office productivity.

● Provided individual training meetings for new employees.

● Supervised equipment maintenance for the office. Established and maintained documentation for service records on equipment.

● Evaluated office business needs and supervised the establishment of inventory and stocking schedules.

Tax Preparation

● Prepared personal income taxes for customers.

Military

● Us. Army: Honorable Discharge.

● Training: Private Pilot's License

● PVT.E-2-96U, UAV Operator

Education

Central Oregon Community College, Bend, Oregon

High School Diploma/GED

Computer, Peripherals and Software

● IBM computer literate; IBM Tablet; Android Mobile Phone

● Software utilized: MS Office Word and Excel, Peachtree, and QuickBooks

● Various scanners, copy machines and fax machines

● 10 Key Calculator

● Telxon inventory controller

Work History

Allied Universal, Wichita Falls, Texas

Security Site Lead Oct 1, 2015 - May 28, 2018

H & R Block, Graham, Texas

Tax Preparation Dec 15, 2006 - Apr 17, 2013

Murphy U.S.A., GRAHAM, Texas

Assistant Manager Apr 01, 2006 - Sep 30, 2006

Wal-Mart, GRAHAM, Texas

Claims Nov 05, 2004 - Apr 30, 2006

Chickasaw Nation, Oklahoma

Casino Cashier Apr 02, 2003 - Sep 30, 2003

Bright Beginnings Day Care,

Childcare teacher for 3 and 4 year olds Sep 01, 2002 - Oct 01, 2002 U.S. ARMY,

PVT.E-2-96U, UAV Operator May 01, 2001 - Apr 01, 2002 Citizens National Bank,

Teller Dec 01, 2000 - Mar 01, 2001

Graham Savings and Loan, Graham, Texas

Drive-Thru Teller and document scanner Sep 01, 2000 - Jan 07, 2001



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