Customer Service Manager Assistant
Resume:
Merissa Johnson
**+ years customer service experience, as well as management and cashier experience. Kennesaw, GA 30144
******************@*****.***
• My daily job duties include assisting customers that call and come into the restaurant with to-go orders and/or concerns and complaints.
• Building and maintaining relationships with customers so that they will return and become regular patrons.
• Assisting management and all other employees at any given time to ensure that the customers have a memorable & positive experience.
• Cashing out customers when they are through at the restaurant.
• Counting down the registers at the beginning and end of the shifts, as well as running the daily sales reports.
• Interviewing and hiring new applicants as well as training new employees.
• I have helped the owner open 3 new restaurants. My duties then included setting up menus and computer systems, hiring and training staff and making sure the restaurant was prepared to open. Authorized to work in the US for any employer
Work Experience
Manager
Marietta Fish Market
2008 to Present
Employed an efficient, high energy and professional approach to operations management
Balanced service with cost to ensure profitability
Managed total restaurant operations in areas of staff management, customer relations, vendor relations, budgets, inventory control and purchasing of food, and beverages
Weekly Schedules to accommodate employee needs, fixing and reviewing time sheets to submit to payroll
Updating daily prices in all computer systems
Cashier/Manager Assistant
Marietta Diner/Fish Market - Marietta, GA
1995 to Present
Prepare cash receipts for bank deposit; prepare daily cash reports and balance the cash drawer; reconcile cash, check, and credit card receipts daily and investigate and resolve any out-of-balance problems.
Verify daily, cashier cash transfers.
Exceptional analytical and statistical knowledge using general mathematical skills
Uncommon enthusiasm, motivation and excellent team relationships
Provided supervisor with collections of cash, receipts, register tapes, checks credit card receipts, coupons and supporting documentation to ensure that all funds and transactions balanced at the end of shift
Excellent interpersonal skills and an outstanding ability to relate with and satisfy all kinds of customers Executive Administrative Assistant
HVT Enterprise - Canton, GA
December 2010 to January 2014
• Responsible for processing all online orders including packing and shipping.
• Emailed each customer when order was shipped with tracking information.
• Resolved and responded to all emails regarding order issues and/or exchanges/returns.
• Verifying and Updating inventory of product in stock/on-line weekly to make sure that numbers match
• Writing checks, paying invoices and balancing company checkbooks.
• Made weekly bank deposits and transferred funds between multiple accounts online to cover all funds going out.
• Ordering shipping and office supplies as needed. Education
Cosmetology
North Metro Technical College - Acworth, GA
2008
2 year Certification in Early Childhood Education
BOCES 2 - Bellport, NY
September 1991 to June 1993
High School Diploma
Patchouge Medford High School - Medford, NY
1993
Skills
• Personal Computer, Microsoft Office 365, Internet Research, Various Internet Apps, POS Systems Updating and Reports
• Management
• Operations Management
• Purchasing
• Serving Experience
• Interviewing
• Negotiation
• English
• Cash handling
• Customer service
• Experience Working With Students
• Math
• Teaching
• Early Childhood Education
• Experience Working With Students
• Math
• Teaching
• Early Childhood Education
• Childcare
• Toddler Care
• Classroom Management
• Experience with Children
• Special Education
• Budgeting
• Strategic Planning
• Organizational Skills
• Curriculum Development
• Payroll
• Administrative Experience
• Pricing
• Infant Care
• Conflict Management
• Tutoring
• Basic math
• Retail sales
• POS
• Classroom experience
• Autism experience
• Babysitting
• Preschool experience
• Training & development
Certifications and Licenses
Early Childhood Education
June 1993 to Present
• Worked with and planned age based lessons and projects preschool age children
• Worked with first grade students with several different physical disabilities- including fetal alcohol syndrome, Down syndrome and others with daily lessons and projects that were based on each students abilities and curriculum.
Child Development Associate Certification
Assessments
Customer service — Proficient
October 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Highly Proficient
February 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Retail customer service — Highly Proficient
October 2021
Comprehending and responding to retail customer needs Full results: Highly Proficient
Sales skills — Proficient
November 2021
Influencing and negotiating with customers
Full results: Proficient
Call center customer service — Expert
November 2021
Demonstrating customer service skills in a call center setting Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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