Front Desk Administrative Assistant

Guillermo Cerda RN, ST

**** ****** ***

Salinas, Ca 93906

Email: **************@*****.***

Main: 623-***-****

Earn a position that will allow me to enhance my knowledge, critical thinking, and leadership skills in the healthcare setting while improving quality patient care and furthering my education.

Key Skills

ACLS and BLS certified, Spanish language fluency, a positive team player, and able to prioritize while providing education to others. Effective communicator with excellent organizational, multi-tasking, and leadership skills.

EDUCATION & CERTIFICATIONS

Associate of Applied Science- Nursing 08/2014- 05/2016

Glendale Community College- Glendale

Associate of Applied Science- Surgical Technology 08/2003- 05/2005

The Bryman College- Phoenix

ACLS/BLS Certified Expires 02/2024

American Heart Association

CAREER EXPERIENCE

Arizona Kidney Disease & Hypertension Center (AKDHC) Phoenix, AZ 06/2005- 07/2022

Clinical Manager / Charge Nurse / Peri-op Nurse / Lead Surgical Technologist

Clinical Manager 02/2021- 07/2022

Managed a variety of supervisory and administrative functions to achieve operational excellence. Organized, directed, coordinated, and monitored the Center’s processes and supported the Center’s philosophy and objectives.

Charge Nurse 01/2017- 07/2022

Oversaw and managed a variety of clinical functions to achieve operational excellence. Organized, directed, coordinated, and monitored the Center’s patient care and staffing processes. Participated and supports the activities and projects to obtain the Center’s philosophy and objectives. In addition to the essential duties and responsibilities of an ASC Registered Nurse, the Charge Nurse role had additional responsibilities for operational processes.

Peri-op Nurse 05/2016- 07/2022

Provides pre-operative, intra-operative and post-operative care to patients per physician’s

orders. Assists during interventional and surgical operating room procedures.

Provided pre-operative, intra-operative, and post-operative care to patients per physician’s orders. Administered conscious sedation and performed circulatory duties during interventional and surgical operating room procedures.

Surgical Technologist 06/2005- 07/2022

Provided care to patients undergoing procedures within the Center in accordance with established procedures and as directed.

*For Essential Duties and Responsibilities per each role see below*

Banner University Medical Center Phoenix, AZ 09/2016- 12/2016

Medical Surgical Intensive Care Unit

I cared for a wide variety of medically diverse patient population that includes high risk obstetrics, liver failure, toxicology, complex abdominal surgeries, and sepsis/multi- system organ failure. Treatment plans for patients on the Medical ICU include CRRT, ECMO, multiple vasopressors, Swan-Ganz catheters and advanced respiratory treatments (i.e. ventilators, oscillators, Nitric oxide).

*During the time employed at BUMC, I remained PRN at AKDHC*

References available upon request

Essential Duties and Responsibilities at AKDHC:

Clinical Manager: Under the direction of the Clinical Director, this position is responsible for managing the clinical and administrative operations of the ASC. This position is also responsible for ensuring compliance with AAA or JCAHO Accreditation Guidelines, OSHA guidelines, ARRT-Radiation safety guidelines, medical quality, medical practice compliance, and Arizona State licensing requirements for office based out-patient surgical standards. Active oversight and participation in annual budgets, oversight of daily case numbers, inventory control and appropriate physician and staffing ratios. Manages clinical and non-clinical staff and oversees all operations of the ASC, which includes hiring and monitoring of employee performance; training, planning, assigning and directing work and processes to meet the operational demands of the center, annual performance evaluations, ensuring adherence to office policies, procedures and protocols; monitoring time and attendance; approving PTO, FMLA or LOA. Rewarding and disciplining employees; addressing complaints and resolving problems. Possesses strong clinical skills and knowledge of Nephrology patients, practices and procedures. Able to participate and perform in the clinical environment and operations as needed to provide high quality patient care and customer service. Demonstrates leadership and effective communication skills. Interacts extensively with and builds strong relationships with physician leaders and partners. Coordinates all aspects of patient care and flow to ensure adequate scheduling of procedures; coordination and handling of patient’s medical records and files; and communication to referring physicians and facilities. Coordinates patient care in emergency and crisis situations. Serves as a member of the Quality Assurance Committee and participates with quality outcome projects. Facilitates implementation of CQI (Continuous Quality Improvement) projects and Clinical Outcomes to measure, track and monitor improvement processes. Leads and oversees committees and projects as directed to meet the goals and expectations of the Center’s administrative directors. Participates in meetings and education requirements as directed. Participates in the coordination of developing, revising, and implementing organization-wide policies and procedures; ensures staff compliance. Participates in the coordination of developing, revising and implementing organization-wide education; ensures staff compliance. Monitors and ensures clinical employees maintain current licensure and certifications as needed. Coordinates and maintains all facility contracts in coordination with the Administrative Assistant. Manages facility monthly safety checks, conducts annual facility site inspections and coordinates equipment repairs and/or replacement as warranted. Ensures compliance with OSHA guidelines, Infection Control guidelines, Radiation Safety guidelines and coordinates annual education. Oversees quarterly and annual safety requirements and inspections.

Charge Nurse: Manages clinical staff and oversees clinical operations of the ASC, which include monitoring of employee performance; training, planning, assigning and directing work and processes to meet the operational demands of the center, ensuring adherence to office policies, procedures and protocols; monitoring time and attendance; addressing complaints and resolving problems. Oversee and direct the daily operations of the clinical staff and procedures. Coordinate patient care activities and needs as directed by physicians and manager. Monitor and assist in scheduling patients, staff schedules and center activities. Act as a Resource for new & current employees, outside customers on referrals and communications with physician, dialysis units and clinics. Responsible for over-site of daily staffing, productivity, and procedures. Participate as directed on committees, CQI projects and AAAHC activities. Communicate with center leaders on operational issues related to patient satisfaction, risk management, physician concerns, and employee concerns or counseling. Participate in employee evaluations.

Peri-operative Nurse: Prepares patient for medical procedure according to established guidelines. Ensures documented informed consent has been received from patient prior to administering sedation. Administers medication as needed. Administers IV therapy and other therapeutic and diagnostic measures. Facilitates patient transfer to EMS and hospital facility. Expedites timely and smooth flow of patients through the ASC. Completes patient assessments for potential problems with patency and other indicators of dialysis access. Maintains accurate and complete medical records. Provides patient education and instructions on home care and documents patient’s understanding. Uses equipment standard to the profession, such as cardiac monitors, oxygen administration systems and stethoscopes. Performs crash cart maintenance and defibrillator checks. Enters pertinent information in computer system designed for statistical analysis, research and patient follow-up. Maintains Infection log book. Assists with maintaining adequate supply and medication inventory. Complies with current OSHA guidelines. Participates in the Quality Assurance (QA) Program.

Surgical Technologist: Assists with preparing patient for the designated procedure(s) and intra-operative procedure(s). Demonstrates competency and knowledge in aseptic techniques, surgical scrub skills and sterilization processes. Opens surgical equipment for each case appropriately and anticipates the physician’s needs during each procedure. Hands off surgical instruments appropriately to avoid injuries. Communicates with other STs any surgical instruments needing repair or missing. Maintains instrument log. Assists physicians and nurses within the scope of the legal limitations of a Surgical Technician. Ultimately responsible for the cleaning and disinfection of equipment and instruments according to established policy and procedure. Maintains all sterilization testing, records and logs. Participates in training and education of new employees and other staff in regards to aseptic techniques and processes. Provides in-services as needed on new equipment and any upgrades or changes to equipment. Performs housekeeping duties as directed, e.g., cleaning patient rooms upon departure, preparing room for next patient, cleaning and maintaining the exam and consultation rooms, stocking rooms as needed. Handles patient specimens, prepares specimen containers, and completes laboratory slips and culture/path slips, as requested. Ensures supplies are put away in the stock room and assists with supply inventory needs. Assists as needed in all areas including but not limited to pre-op, post-op and to cover the front desk. Communicates effectively with all staff in the room as well as charge nurse to promote good patient care.

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