DANIELLE BILBAO

*** ******** ******

Carteret, NJ 07008

732-***-****

adr1pi@r.postjobfree.com

SUMMARY of QUALIFICATIONS:

A highly motivated self-starting Office Management Professional with exceptional organization and communication skills. Recognized as a consistently productive team leader who can train, mentor, and motivate others to similarly high levels of work. A solid problem solver who will always add to the team’s effectiveness and to bottom line results. PROFESSIONAL EXPERIENCE:

2017-2022 CONTINENTAL TERMINALS, Carteret, New Jersey 2020- 2022 Event Coordinator/ Admin Assistant

• Assist in all aspects of Event Operations for client meet & greet socials

• Established and maintained relationships with event location venues and vendors

• Maintain client and vendor mailing list in company Salesforce platform

• Cultivate relationships with vendors & customers

• Interact with customers on a daily basis via email and phone calls

• Scheduled & conducted initial interviews for prospective applicants

• Conducted all New Hire Orientations

• Worked close with TM to ensure payroll was completed in a timely manner. 2017 - 2022 Transportation Supervisor

• Review all Inbound Requests to pick up Import containers at the NJ /NY Ports to ensure compliance.

• Direct communication with all customers daily, to review any pending issues with containers that are on hold at the terminals or exam sites

• Schedule all inbound drop loads with our customers 2015 - 2017 PIGTAINER, Kearny, New Jersey

Operations Coordinator

• Ensure all import shipments are in compliance and available for pick up at NJ Ports

• Communicated daily with customers and drivers to ensure accountability for pickups

• Worked closely with our fleet of drivers to ensure that containers are picked up in a timely manner.

• Worked close with terminal manager to set up interviews & conduct New Hire Orientation. 1999 - 2015

A.DUIE PYLE, Carteret, New Jersey

2013 - 2015 Operations Supervisor

Responsible for dispatching LTL trucks to ensure pickup & delivery in a timely manner. Dispatch the fleet of 38 drivers throughout New Jersey. Communicate with all customers on any issues that affect the delivery or pick up of freight.

2010 - 2013 Import Supervisor

Responsible for ensuring that import / export containers shipping to & from Puerto Rico were in compliance for customs clearance. Knowledge of PGA and electronic filing. 2001 - 2013

Office Manager

In charge of a large office managing a staff of 10 Customer Service Representatives in providing timely and accurate information. Cross-trained employees to greatly improve operational stability. Functioned as the final arbiter of excavated customer service issues. Involved with the hiring process. Trained and mentored new and less experienced personnel. Directly supervised Directly supervised and evaluated all 3 teams.

• Developed processes & procedures that significantly improved customer service functions by organizing the team into 3 distinct groups enabling better concentration on specific operational tasks. This also enabled increased accuracy & improved professional service.

• Helped develop company processes to ensure compliance with all government entities’ rules & regulations (including OSHA & the EPA) for containers shipped to Puerto Rico.

• Promoted to Operations Supervisor because of proven abilities to handle critical time schedules & operational milestones, & to deal with diverse entities & personnel.

• Recognized for excellent organization, communication, & interpersonal skills.

• Commended as a very strong problem solver who consistently recognized, defined, & resolved a very broad range of issues.

• Received very strong performance evaluations all years. 1999 – 2001 HR Representative

Interviewed office job prospects & personally handled interviews, orientation & all administrative requirements. Ensured that the company-maintained compliance with government, labor, Workers’ Compensation, Family Medical Leave, etc., rules & regulations Computer Skills: MS Office Suite, Internet Research References will be furnished upon request.

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