Profile

Professional with over ** years of experience in the Customer Service

Clear understanding of Healthcare environments and able to work with minimal supervision

Strong working knowledge of Healthcare products and services

Strong communication skills and able to work well in any environment

Multi-talented, interpersonal, and a self-motivated team player

Skills

Bilingual – Spanish/English (Translate, Read, and Write)

Microsoft Office 2003-2010 +

EKG

Vaccine Administration

Blood Drawing

Data Management and Administration

Financial Administration

Appointment Scheduling

Professional Experience

The Mortgage Experts LLC November 2019 – Present

Office Manager, Upper Marlboro, MD

Responsible for running and managing the day to day of a Mortgage Company

Training of all new employees

Conduct interviews and maintain a strong sales force

Established relationships with customers to arrange installation services

Champlain Ophthalmology February 2018 – November 2019

Front Desk Coordinator, Bethesda, MD

Greet and assist all patients and visitors in a professional manner

Collect copayments, schedule appointments and close out patients

Post all funds receivables, receive and distribute all incoming mail

Filing, faxing and emailing

Translation of Spanish if needed

Book surgery appointments as needed

Capitol Cadillac November 2016 – February 2018

Receptionist, Greenbelt, MD

Greet and assist all customers in a professional manor, answer inquiries and assist visitors with obtaining information and assistance

Receive and direct all incoming calls (200-300 calls per day)

Perform data entry

Manage front desk

Responsible for scheduling and billing

The Doctors Next Door October 2012 - 2016

Receptionist, MA, Silver Spring, MD

Greet and assist all patients and visitors in a professional manor, answer inquiries and assist visitors with obtaining information and assistance

Receive and direct all incoming calls

Manage a medical/insurance records management, including major carriers and Medicaid.

In office training, with doing EKG, blood drawings, and also administering vaccines

Maintain open lines of communication between patients, physician, staff and laboratory personnel.

Sunshine Pediatrics February 2008 – 2012 Receptionist, Silver Spring, MD

Greet and assist all patients and visitors in a professional manor; answer inquiries and assist visitors with obtaining information and assistance

Receive and direct all incoming calls

Responsible for purchasing supplies and materials required for the office

Manage a medical front desk in areas of manual and computerized scheduling, billing, and medical/insurance records management, including major carriers and Medicaid.

Maintain open lines of communication between patients, physician, staff, and laboratory personnel.

Schedule patients' medical screenings and following up to obtain results.

Obtain medical transcriptions from physicians and collecting/processing patients' co-payments at close of day.

Perform data entry

Assemble and maintain client files according to state regulation

Washington Adventist Hospital, Takoma Park, MD April 1997 –February 2008

Customer Service Representative

· Greet and assist all patients and visitors in a professional manor; answer inquiries and assist visitors with obtaining information and assistance

·Receive and direct all incoming calls

·Scheduled patient appointments

·Maintained open lines of communication between patients, physician and staff

·Trained staff on Window based programs such as; Novell network, MS, SMS, and QUDRIS

·Collect payments from clients

Lawrence Sui, DDS, Takoma Park, MD

Dental Assistant September 1995-April 1997

·Office support for dental office

·Maintained daily schedules to ensure workflow efficiencies and patient flow.

·Oversaw the cleaning, sterilization and maintenance of all equipment and instruments.

·Scheduled patient appointments

·Received and directed all incoming calls

·Verified insurance information

Education and Training

Washington Adventist Hospital Takoma Park, MD 2002 - 2003

School of Radiology

Montgomery College Rockville, MD 1982 - 1983

Photography and Business Administration

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