Manager Customer Service
Resume:
Seth J. Mulholland
Aurora, IL *****
***************@*****.***
www.linkedin.com/in/SethMulholland
CS&L SENIOR MANAGER
Over 15 years of experience in customer service and logistics. Promoted several times to roles with increasing levels of responsibility, including managing multiple locations. Excel at building a high-performance workforce and developing future leaders. Recognized for excellent communication skills, leadership, personal interaction, and sound decision-making.
CORE COMPETENCIES
Shipping / Receiving
Material and Supply Procurement
Scheduling
Staff Leadership
Inventory Control
Personal Interaction
Planning
Lean Six Sigma Principles
Communication
P&L Management
PROFESSIONAL EXPERIENCE
Mondelez International, Chicago, IL
CS&L Midwest Cluster Sr Manager 07/2021 – Present
Managed Warehouse (inbound raw & pack materials) and Distribution Center (finished goods) across 2 Manufacturing sites of 2 managers 10 supervisors and 60 hourly direct reports.
Managed and supported the Chicago bakery through a month and a half BCTGM work stoppage to continue producing and supplying the network until the labor was reintegrated and the contract ratified.
Constructed and reorganized CS&L department to support cluster activities at both Chicago and Naperville sites.
Mondelez International, Atlanta, GA
Materials Manager 11/2020 – 07/2021
Managed Warehouse (inbound raw & pack materials) and Distribution Center (finished goods) within Manufacturing site of 8 supervisors and 30 hourly direct reports.
Managed closing of facility; managed material waste down to $498,846 - under $1.9MM budget.
Performed hiring and staffing, coaching and development of direct reports.
Led change management projects to transition production to external manufacturers and close the plant. Saved site over $170k in labor losses and damaged material write offs. Saved $84,000 in labor reducing weekend production schedule.
Mondelez International, Batavia, NY
Manager Customer Logistics 11/2018 – 11/2020
Constructed $4 million budget for 40k sq. ft. facility; managed assets and 23 Teamsters Union direct reports.
Finished 2019 $276K Favorable to budget. First in CFR in GL Region at 95.5%. Reduced waste by $298K YAG.
Leader in Safety with 490+ days without a LTI.
Increased productivity 8.6% warehouse, 3.9% delivery and led region in CFR at 95.5%.
Seth J. Mulholland Page 2
Mondelez International, Wilkes-Barre, PA
Trade & Sales Reporting Team Lead 07/2016 – 11/2018
Managed three cross-functional teams (Sales Business Support, Edge Support & Asset Management) of 14 direct reports.
Developed and managed Key Performance Indicators, hired, staffed, coached and developed direct reports.
Led multiple change management projects to transition work streams into and out of the Wilkes Barre campus.
Managed engagement projects supporting the United Way, Real Men Read, Junior Achievement and Employee Resource Groups.
Mondelez International, Richmond, VA
Manager Customer Logistics 09/2014 – 07/2016
Constructed $4.7 million budget for 65k sq. ft. facility; managed cross dock, assets and 40 direct reports.
Increased productivity by 10% over a 12-month time frame by engaging the workforce, streamlining driver routes, and refining shift management, including developing and training both hourly labor and salaried managers.
Revitalized the safety culture and decreased lost time incident rates of 9.5% and total incident rates of 19% in 2014 to 0% for both in 2015 and 2016.
Kraft Foods/Mondelez International, Memphis, TN
Logistics Supervisor 04/2012 – 09/2014
Managed all branch operations ensuring the most cost-effective production process while meeting KPI’s and servicing customers at the lowest possible cost. Responsible for compliance in all Quality, Cost, Delivery, Safety, Sustainability & Morale metrics.
Monitored staffing, scheduling, overtime and work with hourly employees to continually improve the current processes.
Observed and administered labor cost reductions on an ongoing basis to ensure the least cost producer while managing a $1.5 million budget.
Kraft Foods, Madison, WI
Transportation Operations Specialist 06/2010 – 04/2012
Served as transportation planner and customer service contact at TOC for more than 23 different sites throughout the Kraft network.
Led OTM and C.H. Robinson overflow pilots and rollout, documenting the TOC process and providing training to the rest of the department resulting in improved service, control costs & drove efficiencies.
Supported improved fill rates by monitoring compliance to the schedule at the outbound sites and following up with carriers to ensure they load, pick up, and deliver on time.
Kraft Foods, Addison, IL
Logistics Coordinator 01/2009 – 06/2010
Managed Nabisco Fleet consisting of 88 Dry Vans, 3 Ref Units and 19 tractors servicing more than 40 TL & LTL customers.
Assisted with warehouse and branch operations for Addison DSD facility management as needed.
Kraft Foods, New Berlin, WI
Warehouse Stock Handler 08/2006 – 01/2007 & 10/2008 – 01/2009
Worked independently to pick, pack and ship orders.
Maintained the cleanliness and organization of the product supply in the warehouse to ensure safety and drive efficiencies.
Utilized voice pick to select product from the stock lines and placed on conveyer to be loaded on DSD trucks.
Received product from the conveyer to stack on pallets or floor load trucks to ship outbound for DSD drivers.
EDUCATION
St. Norbert College, De Pere, WI
Bachelor of Arts, Organizational Communication
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