Customer Service Operations Specialist
Resume:
ASHLEY WILSON
S U M M A R Y
Dependable student with experiences in various environments ranging from kitchen and warehouse to all areas of customer service. Pursuing degree in business management and Administration with extensive understanding of workplace documents and client retention. Personable and dedicated team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
E X P E R I E N C E
Janitor
Leadpoint Las Vegas, NV December 2021 - Current Central Operations Specialist
Amazon Chandler, AZ August 2018 - April 2019
Prep Cook
Longhorn Steakhouse Scottsdale, AZ October 2015 - March 2019 Server
Pei Wei Asian Kitchen Scottsdale, AZ August 2016 - March 2018 Remodel Associate
Walmart Scottsdale, AZ May 2017 - September 2017 Cashier
Goodwill of Arizona Phoenix, AZ November 2015 - January 2016 Maintained building interiors with routine deep cleaning of high-traffic areas. Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Identified needs of customers promptly and efficiently. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Kept detailed and updated records of calls in physical and electronic databases. Prepped vegetables and ingredients by washing, chopping and dicing. Helped train and develop new talent.
Modified standard recipes to account for ingredient issues, customer requests or substitutions for allergen concerns.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Set up dining room to meet hospitality and service standards. Inspected floor surface to assess conditions and correct imperfections potentially affecting carpet or flooring installation.
Used adhesive to join seam edges where necessary.
Operated cash register, collected payments and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
S K I L L S
Experience in leadership
Data management
Team building
Working collaboratively
Friendly, positive attitude
POS systems
Cash management
Ordering and stocking
Staff mentoring
Warehouse operations
Inventory tracking
Dish preparation
Focused and disciplined
Foodservice sanitation
Effective prioritization
Confidentiality understanding
Advanced MS Office Suite
knowledge
Clerical
C O N T A C T
*********@*****.***
Las Vegas, NV 89101
E D U C A T I O N A N D
T R A I N I N G
Associate of Arts
Business Administration And
Management
College of Southern Nevada, Las
Vegas, NV
GED
Clark County Adult Education, Las
Vegas, NV
July 2010
Worked closely with front-end staff to assist customers. A C T I V I T I E S A N D H O N O R S
Participant, Hope for Prisoners (2021 - present)
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