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Business Associate Assistant Manager

New York, NY
August 07, 2022

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** ******* *****

Thornwood, New York 10594

Home 914-***-**** Cell Phone 914-***-****

E-mail: Ivo


Seeking a challenging position where I could utilize my education, experience, excellent leadership and administrative skills to grow within an institution.


Degreed professional with more than nineteen years of Health Care Administration experience in fast pace and specialized environments.

Extensive knowledge of Emergency Room activity coordination including supervision of staff and directing flow of patient traffic.

Experience in efficiently managing multiple facilities, budgeting and maintaining a positive workflow in each facility.

Extensive knowledge of ordering supplies, setting up pars for the department and management of staff.

Computer literate in multiple software applications as well as on the SAP system, LISA, Last Word, Sciquest, Cognos, IDX, Sentac, Peoplesoft, Kronos and LYNX.

Experience in the majority of non-clinical aspects of healthcare


Emerald Peak-Director –Plant Operations 2019-present

The Briarcliff Manor Center for Nursing and Rehabilitation, Briarcliff, NY

Director-Engineering, EVS + Central Supply. 2018

Oversee Ancillary Operations-Completed DOH and COVID-19 surveys with zero deficiencies-98 %

The Wayne Center for Nursing and Rehabilitation, Bronx, NY 2018-2019

Director- Plant Operations

Oversee Plant Operations, EVS, Central Supply, Security and Laundry

Responsible four departments

DOH survey prep

JCAHO survey prep

Fire Guard License/Security License

CMS survey prep

Direction of all ancillary Nursing Home systems


Payroll for employees

Ordering supplies and equipment for facility

Installed a new EVS and Linen program

Training current/new personnel.

Sodexo/Crothall, New York, NY 2014 - 2018

Manager/Assistant Director, Environmental Services Department

Support Services. Responsible for cleanliness and safety of environment

Direction of evening and night shift (Startup Projects)

Responsible for sixty-five employees, two managers and three supervisors





Increasing HCAHP scores

Assuring DOH and JCAHO compliance

Ordering supplies

Monitoring a 2.2 million square feet

Weekly reports

Training, Hiring and Firing

Setting staff levels

Placing work orders

Point person to all ancillary and medical leads.

Columbia University Medical Center, New York, NY 2013 - 2013

Manager E.S., Morgan Stanley Children's Hospital

Support Services. Responsible for cleanliness and safety of environment

Daily management of twenty employees




Monitoring the facility

Creating work orders

Creating purchase orders.

Memorial Sloan Kettering Cancer Center, New York, NY 2006 - 2012

Facility Manager, Ambulatory Care Division

Facility Management; responsible for daily operations and projects:

Facility management


Responsible for meeting and negotiating contracts with multiple vendors

Rolling out departmental short term and long term projects

Monitoring daily operations

Ordering various equipment and supplies

Day-to-day management of two assistants

Work closely with different departments to improve through put

Creating work orders and purchase orders.

Montefiore Medical Center, CHAM/ MOSES, Bronx, NY 2000 - 2006

Senior Operations Manager, Adult Emergency Department and the Pediatric ED at CHAM

Facility Management; responsible for all non-clinical operations:

24X7 On-call Coverage

Responsible for day to day management of forty-five employees

Ordering Emergency Department supplies: approximately 1000 items

Hiring and firing of Business Associates and Housekeepers

Daily assignments

Staff scheduling

Payroll processing

Annual reviews of Housekeeping and Business associate staff

Business Associate duties include processing specimens, interacting with patients and family members

Interfacing in clinical professions especially nursing

Responsible for scanning and processing of patient records for the purpose of billing and maximizing financial reimbursement

Track charts down when missing to ensure that revenue potential was not lost

Produce weekly reports representing chart deficiency and reimbursement potential

Overtime reports

Responsible for tracking patient developments

Handled Patient complaint issues for the purpose of improving patient care as well as customer satisfaction

Responsible for managing resources and processes during system scheduled and unscheduled downtimes: The focus being minimizing impact to clinical and clerical productivity as well as ensuring that recovery time was kept at a minimum

Monitor facility: Working closely with Bioengineering and Engineering to ensure that the facility and departmental procedures were compliant with hospital and state regulations

Ensure that policies and procedures met the JCAHO objectives

DOH walkthrough as well as JCAHO survey.

Montefiore Medical Center, Bronx, NY 2000 - 2000

Supervisor, Pediatrics Private Practice

Practice Management. Responsible for daily operations

Credentialing for MD and NP

Responsible for supervision and management of five employees

Patient Registration




Generated Productivity Reports


Maintained the Provider Schedules on IDX-BAR

Responsible for training staff as well as managing staff schedules

Provided Patient Schedules to individual providers

Managed Patient registration thru put to ensure that patient wait time was kept at a minimum

Ensure that patient medical records were provided to clinical staff to ensure patient continuity of care.

Montefiore Medical Center, Bronx, NY 1998 - 2000

Biller, Cardiac Rehabilitation

Supervision of two rehabilitation facilities:




Inventory and supplies.

Montefiore Medical Center, Bronx, NY 1991 – 1998

Assistant Manager, Emergency Department

Report to the Manager of the Emergency Room:

Staff recruitment and development

Order and monitor all supplies

Worked with IT, Real Estate and Engineering.

Dr. Gazivoda, Elmwood Park, NJ 1995 - 1998

Office Manager

Manager of a high volume Podiatrist’s office:

Development of Marketing Plan

Patient scheduling



Fordham Preparatory High School (1991)

General Studies

Pace University (1995)

Bachelor of Arts in Psychology with emphasis on Human Relations

Suny Purchase (2000)

Post Graduate Classes in Clinical Sciences

Iona College (2006)

Masters of Science (MS) in Hospital Administration (2006)

Thesis: Evolving Markets for Specialty and Community Hospital

Student Member of A.C.H.E.

References available upon request

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