Business Associate Assistant Manager
Resume:
IVO N. ZADRIMA, MS
Thornwood, New York 10594
Home 914-***-**** Cell Phone 914-***-****
E-mail: Ivo *******@***.***
OBJECTIVE
Seeking a challenging position where I could utilize my education, experience, excellent leadership and administrative skills to grow within an institution.
SUMMARY OF QUALIFICATIONS
Degreed professional with more than nineteen years of Health Care Administration experience in fast pace and specialized environments.
Extensive knowledge of Emergency Room activity coordination including supervision of staff and directing flow of patient traffic.
Experience in efficiently managing multiple facilities, budgeting and maintaining a positive workflow in each facility.
Extensive knowledge of ordering supplies, setting up pars for the department and management of staff.
Computer literate in multiple software applications as well as on the SAP system, LISA, Last Word, Sciquest, Cognos, IDX, Sentac, Peoplesoft, Kronos and LYNX.
Experience in the majority of non-clinical aspects of healthcare
PROFESSIONAL EXPERIENCE
Emerald Peak-Director –Plant Operations 2019-present
The Briarcliff Manor Center for Nursing and Rehabilitation, Briarcliff, NY
Director-Engineering, EVS + Central Supply. 2018
Oversee Ancillary Operations-Completed DOH and COVID-19 surveys with zero deficiencies-98 %
The Wayne Center for Nursing and Rehabilitation, Bronx, NY 2018-2019
Director- Plant Operations
Oversee Plant Operations, EVS, Central Supply, Security and Laundry
Responsible four departments
DOH survey prep
JCAHO survey prep
Fire Guard License/Security License
CMS survey prep
Direction of all ancillary Nursing Home systems
Scheduling
Payroll for employees
Ordering supplies and equipment for facility
Installed a new EVS and Linen program
Training current/new personnel.
Sodexo/Crothall, New York, NY 2014 - 2018
Manager/Assistant Director, Environmental Services Department
Support Services. Responsible for cleanliness and safety of environment
Direction of evening and night shift (Startup Projects)
Responsible for sixty-five employees, two managers and three supervisors
Scheduling
Training
Payroll
Unitizing
Increasing HCAHP scores
Assuring DOH and JCAHO compliance
Ordering supplies
Monitoring a 2.2 million square feet
Weekly reports
Training, Hiring and Firing
Setting staff levels
Placing work orders
Point person to all ancillary and medical leads.
Columbia University Medical Center, New York, NY 2013 - 2013
Manager E.S., Morgan Stanley Children's Hospital
Support Services. Responsible for cleanliness and safety of environment
Daily management of twenty employees
Scheduling
Training
Payroll
Monitoring the facility
Creating work orders
Creating purchase orders.
Memorial Sloan Kettering Cancer Center, New York, NY 2006 - 2012
Facility Manager, Ambulatory Care Division
Facility Management; responsible for daily operations and projects:
Facility management
Budgeting
Responsible for meeting and negotiating contracts with multiple vendors
Rolling out departmental short term and long term projects
Monitoring daily operations
Ordering various equipment and supplies
Day-to-day management of two assistants
Work closely with different departments to improve through put
Creating work orders and purchase orders.
Montefiore Medical Center, CHAM/ MOSES, Bronx, NY 2000 - 2006
Senior Operations Manager, Adult Emergency Department and the Pediatric ED at CHAM
Facility Management; responsible for all non-clinical operations:
24X7 On-call Coverage
Responsible for day to day management of forty-five employees
Ordering Emergency Department supplies: approximately 1000 items
Hiring and firing of Business Associates and Housekeepers
Daily assignments
Staff scheduling
Payroll processing
Annual reviews of Housekeeping and Business associate staff
Business Associate duties include processing specimens, interacting with patients and family members
Interfacing in clinical professions especially nursing
Responsible for scanning and processing of patient records for the purpose of billing and maximizing financial reimbursement
Track charts down when missing to ensure that revenue potential was not lost
Produce weekly reports representing chart deficiency and reimbursement potential
Overtime reports
Responsible for tracking patient developments
Handled Patient complaint issues for the purpose of improving patient care as well as customer satisfaction
Responsible for managing resources and processes during system scheduled and unscheduled downtimes: The focus being minimizing impact to clinical and clerical productivity as well as ensuring that recovery time was kept at a minimum
Monitor facility: Working closely with Bioengineering and Engineering to ensure that the facility and departmental procedures were compliant with hospital and state regulations
Ensure that policies and procedures met the JCAHO objectives
DOH walkthrough as well as JCAHO survey.
Montefiore Medical Center, Bronx, NY 2000 - 2000
Supervisor, Pediatrics Private Practice
Practice Management. Responsible for daily operations
Credentialing for MD and NP
Responsible for supervision and management of five employees
Patient Registration
Billing
Referrals
Scheduling
Generated Productivity Reports
IDX-BAR
Maintained the Provider Schedules on IDX-BAR
Responsible for training staff as well as managing staff schedules
Provided Patient Schedules to individual providers
Managed Patient registration thru put to ensure that patient wait time was kept at a minimum
Ensure that patient medical records were provided to clinical staff to ensure patient continuity of care.
Montefiore Medical Center, Bronx, NY 1998 - 2000
Biller, Cardiac Rehabilitation
Supervision of two rehabilitation facilities:
Scheduling
Billing
Consultation
Inventory and supplies.
Montefiore Medical Center, Bronx, NY 1991 – 1998
Assistant Manager, Emergency Department
Report to the Manager of the Emergency Room:
Staff recruitment and development
Order and monitor all supplies
Worked with IT, Real Estate and Engineering.
Dr. Gazivoda, Elmwood Park, NJ 1995 - 1998
Office Manager
Manager of a high volume Podiatrist’s office:
Development of Marketing Plan
Patient scheduling
Appointments.
EDUCATION
Fordham Preparatory High School (1991)
General Studies
Pace University (1995)
Bachelor of Arts in Psychology with emphasis on Human Relations
Suny Purchase (2000)
Post Graduate Classes in Clinical Sciences
Iona College (2006)
Masters of Science (MS) in Hospital Administration (2006)
Thesis: Evolving Markets for Specialty and Community Hospital
Student Member of A.C.H.E.
References available upon request
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