It Support Active Directory
Resume:
JOEL NORTHAM
**********************@*****.***
EMPLOYMENT HISTORY
IT Support Engineer (Contract), ASPCA, March 2019-September 2019, New York City
• Assisted staff and with diagnosis of software and hardware issues and concerns.
• Managed users and groups in Microsoft Azure and GSuite SaaS platforms.
• Performed hardware moves, inventory, internet and phone setups.
• Imaging of new dell laptops and installed anti-virus software and VPN services.
• Performed regular troubleshooting with Microsoft Office products.
• Managed cloud storage using box.com.
• Managed provisioned applications using Okta.
• Administered routine phishing tests.
• Utilized Zendesk ticketing system.
• Performed inventory on all IT equipment.
• Mobile device management using JAMF.
IT Engineer (Contract), Greenkey Resources, October 2018-February 2019, New York City
• Provided IT hardware and software support to clients and staff at H+ Capital, Boston Consulting Group, Tishman Speyer.
• Set up SaaS infrastructure (GSuite, Azure, Okta).
• Set up and maintained networking infrastructure with Cisco Meraki.
• Performed hardware moves, inventory, internet and phone setups.
• Set up mobile printing and software installations on mobile devices.
• Performed regular troubleshooting with Microsoft Office products.
• Assembled audio and video equipment.
IT Support Associate, Davis, Polk & Wardwell LLP, October 2015-October 2018, New York City
• Provided Level II IT support to litigation staff and external clients.
• Created and managed tickets in HEAT ticketing system.
• Managed users and groups in Microsoft Azure SaaS platform.
• Performed remote desktop troubleshooting, including, but not limited to; monitoring, activating, terminating processes and applications on user computers, managing documents and other files on user’s document management systems, shadowing users, managing user profiles using Citrix, SCCM and other remote management software.
• Managed email distribution groups using Telnet.
• Provided administrative access to user for software installations and other processes using Synergix.
• Performed regular troubleshooting in Microsoft Office; Outlook, Word, Excel, Powerpoint, as well as the iManage desksite document management system.
• Mobile device management using MobileIron and JAMF. Technology Resource Specialist, Brooklyn Public Library, January 2013-October 2015, New York City
• Provided hands on desktop & technical assistance to patrons using library resources and technology.
• Provided hardware and software troubleshooting on computers, printers, scanners, public wifi, fax machines, copy machines, library self-checkout kiosks, computer reservation states and queues & the library catalogue.
• Performed regular internal and external maintenance on all of the technology in the library branch.
• Created computer education curriculums, including, but not limited to: Microsoft Word, PowerPoint, and email.
• Taught computer classes to library patrons using the aforementioned curriculums.
• Assembled audio & video equipment for programs & community events taking place in the library branch.
• Utilized Sierra, Brooklyn Public Library’s circulation software to access user accounts for fine payments, check-out/check-in, and hold placement.
• Used Remedy ticketing system to submit and track internal problems and customer- reported issues.
• Developed basic knowledge of Active Directory Domain Services, Networking, TCP/IP.
CERTIFICATIONS
• CompTIA ITF+, 2014
• CompTIA A+, 2014
EDUCATION
Shenandoah University, Winchester, VA 2006-2010 — Bachelor of Arts in Music with Elective Study, Bachelor of Sciences in Psychology; cum laude
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