Service Representative Department Secretary
Resume:
Jessica Dixon
********************@*****.***
Maplewood, NJ, 07040
Qualifications
Extensive Customer Service experience in Health Care and Commercial arena. Excellent Communication skills, Productive and responsive, quick to learn new assignments, ability to handle multiple tasks simultaneously, strong ability to work as a team.
Professional Experience
Cooperman Barnabas Medical Center- (2019-Present) Livingston, NJ
Sleep Lab Office Manager
Mostly responsible for all insurance authorizations, verify insurance, processing registrations, medical denials and appeals.
Oversees other financial, clerical staff for authorization and registration. Performs secretarial functions for the Sleep Center as needed.
Assumes responsibility for transcription, word processing, typing, photocopying and filing routine and confidential data pertaining to departmental activity and personnel.
Oversees maintenance of office supplies and inventory.
Authorizes schedules and registers patients for consults and sleep studies as back up.
Works directly with PSG techs to organize and maintain patient files for billing and processing.
Oversees daily non-clinical operations of department in the absence of clinical manager. Ensures all patient files are complete and ready for closure and filing.
Cooperman Barnabas Medical Center-(2016-2019) Livingston NJ
Department Secretary
Provide Secretarial support to sleep center, sleep manger and coordinator
Manage all Office Clerical Operations, manage volunteers and Office Clerks. Provide administrative and secretarial support to Coordinator.
Obtain authorizations and verify insurance
Bill patients for sleep procedure
Register patients
Ensure all patient reports are updated and maintained, works with the sleep manger in regard to patient outcomes
Maintain financial spreadsheet for monthly invoices
Oversee maintenance of office supplies and inventory
Supervise and monitor the work of administrative staff
Delegate task to employees
Handle all denials and peer to peer reviews
Attend meeting with senior management
Arrange interviews
Handle patient calls and complaints and provide system recovery to ensure patient satisfaction
Coordinate with management to ensure administrative, fiscal and operation efficiencies for the section
Collect copays and deductible
Counsel patient there liability for procedures
Summit Medical Group- (2015-2016) Berkley Heights, NJ
Patient Service Representative
Maintain medical director calendar, meetings
Scheduled patients for office visits, and cardiology testing
Work closely with MA and nurse on team
Booked procedures in hospital for pacemakers, cardiac catherization, TEE, generator check, and MRI’S
Checked in and out patients
Saint Barnabas Health Care System- (2010 -2015) Livingston, NJ
Access Associate - Team Lead
Manage all Office Clerical Operations, manage volunteers and Office Clerks. Provide administrative and secretarial support to Coordinator.
Verify patient insurance coverage, benefits and insurance requirements using internet based information systems.
Schedule appointments for Sleep Study testing and consult using SCI and Microsoft Office.
Conduct full patient registration with collection of co-pays and deductibles and prepare all payments for bank deposit,
Edit transcribed Physician reports; correct typographic errors and punctuations; and ensure that referring Physician receives completed reports.
Ambulatory Care Center-(2005 -2010) Livingston, NJ
Access Associate – CPAR
Conduct patient complete registration for all Radiology modalities
Contact insurance agencies and referring Physician offices for Authorizations and Referrals.
Use knowledge of payer contracts to ensure correct procedures are followed to avoid nonpayment and maintain compliance. Collection, deposit and posting of co-pays and account payments.
Assist in scheduling patient appointments as described on prescriptions.
Education
2008 -2013 Essex County College West Caldwell, NJ
Skills
Proficient in Microsoft Office, Athena, SMS, Syngo Rasi, SCI, Experian, Novious and use of all standard office equipment. Navinet,Persante, Excel
Certifications
Certified Patient Access Representive Level 3
References upon request
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