Receptionist Customer Service

Brenda Lee Tadeo

Phone: 706-***-****

*** ********* **. ****, ** 31510

*******@*******.***

Objective During my time at Wrens Elementary School, I had to ability to learn sign language for special needs (still learning), I have translated (Spanish) for meetings, parents, secretaries, etc.

During my time at North Jefferson Family YMCA, my position was being a receptionist. I was able to learn about billing, help signing up for memberships, gives tours and educates members and prospective members on services. Filed documents and notified director/supervisor of incidents/accidents, member questions/concerns, supply needs, etc.

Skills & Abilities Ed

Sign Language: letters of the alphabet, numbers 1-20, colors, family members, and greetings

Spanish and English speaking

Computer Skills: Word, Excel, PowerPoint. Emailing. CPR/First Aid certified

Fire Safety certified

Experience Nexa Receptionist, LLC- (April 2021- Current) (Remote-WorkFromHome) Virtual Receptionist/ Call Center

• Manage calls ranging from appointment setting, customer service, call screening, call transfer, etc.

• Experience high call volumes (50-70 calls daily)

• Working with dual monitors (including remote desktop), Polycom phone, headphones, keyboard

• Manage calls for HVAC, legal, tech, and other professional services

• Electronically document and communicate customers' needs to our clients

• Possibly utilize chat, email, or other methods of communication

• Learn and use different systems, including multiple monitors and applications

SingleComm

Startel

Twilio

Microsoft Teams

OneNote

Action Pact Inc.- ABC Child Development Center (Bacon County)- (November 2021- April 2021) Early Head Start Teacher

• Plan and implement age-appropriate weekly lesson plans and activities (8 students, mixed age- group, infant through 3 years old)

• View/Add student progress on TeachingStrategies

• Prepare materials and lessons for each day

• Maintain a balance of activities in language and literature, music, fine and gross motor skills, numbers and counting, science, dramatic play, and arts/crafts.

• Attend children’s basic needs daily: change diapers, feed breakfast/lunch/snack

• Establish trust and relationships during center meetings with parents

• Works cooperatively with other staff members and administration Big Blue Marble Academy-Augusta Madeline Dr. (June 2021-November 2021) Lead Teacher- Three Year Old’s

2

• Plan and implement age-appropriate weekly lesson plans and activities (21 students)

• Prepare materials and lessons for each day

• Prepare and maintain an interesting, inviting, and organized classroom

• Maintain a balance of activities in language and literature, music, fine and large motor skills, numbers and counting, science, dramatic play, and arts/crafts.

• Attend children’s basic needs: change pull-ups, feed breakfast/lunch/snack (daily)

• Establish relationship with students and families

• Parent communication (ProCare App)

• Works cooperatively with other staff members and administration

• Maintains accepted standards of order, cleanliness, and sanitation of program Wrens Elementary School (August 2019-June2021)

Pre-K Paraprofessional

• Maintained positive relations with colleagues and parents

• Helped with virtual lessons and assignment

• Explained expectations (school rules) in all areas of campus

• Organized and prepared lesson materials for small groups and large groups

• Assist guidance for students with special needs and slow learners (learning disability), and behavioral issues

• Maintain attendance record

• Assist with classroom housekeeping/maintenance

• Assist with school dismissal (bus loading)

Steiner Branch Family YMCA (April 2021 – June 2021) Play and Learn/Child Watch

• Assist with classroom maintenance

• Helped with skill-building games, crafts, and curriculums which reinforce character development, reading

• Maintain positive relations with parents and other staff members North Jefferson Family YMCA (February 2019-2020)

Receptionist

• Provide service to members, guests, and program participants in the Y and on the phone Conduct interviews and/or tours responsive to the needs of prospective members; sell memberships

• Builds relationships with members; helps members connect with one another and the YMCA

• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues

• Receive member payments by cash, check, credit cards, vouchers, or automatic debits

• Applies all YMCA policies dealing with member services Play & Learn

• Sessions of music and movement, storytelling and reading, STEAM and arts and crafts with age- appropriate activities.

Prime Time

• Helped with skill-building games, crafts, outdoor activities, homework time and curriculums which reinforce character development, reading, science and math

• Assisted with site maintenance (bathroom, kitchen, cafeteria, activity area, playground, etc.) and ensures cleanliness of each area daily.

• Engaged with children during all aspects of the program to include curriculum and fitness programs as directed by the site director, including at least 30 minutes of daily aerobic exercise Summer Camp

• Supervised a group of children

• Maintained group ratios and reports to supervisor as needed.

• Actively engaged children during all aspects of the program to include comprehensive curriculum.

• Follows YMCA policies and procedures, including those related to medical and disciplinary situations, child abuse prevention and emergencies.

• Maintains positive relations with parents and other staff. Education Augusta Technical College – Augusta, GA– TCC (Child Development Specialists) May 2018

Western Governors University- Salt Lake City, UT (Currently Attending) 3

Bachelor of Arts, Special Education and Elementary Education GACE Paraprofessional Assessment

September 2019

References Charlene Stavely, North Jefferson Family YMCA Receptionist and Child Watch Supervisor

706-***-**** (personal)

706-***-**** (work)

Jessica Howard, Wrens Elementary School

Assistant Principal

706-***-**** (work)

Monica Shy, Big Blue Marble Academy (Madeline Drive) Center Director

706-***-**** (work)

770-***-**** (personal)

Shannon Ozan, Big Blue Marble Academy (Madeline Drive) Assistant Director

706-***-**** (work)

803-***-**** (personal)

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