Fraud Analyst Customer Assistance
Resume:
Denis Malushi
Tirana, Albania
**************@*****.***
Professional Summary
Vision-driven candidate with exemplary record of fraud and risk assessment excellence
Proven talent for aligning business strategy and objectives with established fraud and risk assessment paradigms to achieve maximum operational impacts with minimum resource expenditures. Results-focused candidate with a background in customer and financial services, and has demonstrated excellence within the gaming industry. Champions innovative solutions to integrate best practices, drive continuous improvement, analyze data, and provide key insights to inform strategic plans. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills for the diverse modern workplace.
Core Competencies
AML/Fraud Protection
Player Accounts
Financial Transactions
Process Improvements
Customer Profiling
Advanced Analytical Skills
Research Initiatives
Teamwork
Team Collaboration
Professional Experience
BetPas, Tirana, Albania, October 2019 – Present
Restbet, Tirana, Alabania, October 2019 – Present
HipodromBet, Tirana, Albania, April 2021 – Present
SENIOR RISK AND FRAUD ANALYST
Enact comprehensive research and analysis to detect suspicious transactions according to AML guidelines, in addition to determining fraudulent sports book and casino activities.
Oversee betting activities, and engage in customer profiling. Monitor betting activity. Customer Profiling.
Responsible for adapting and reviewing customer limits in accordance to betting activity.
Evaluate reports to uncover potential risk patterns and take appropriate mitigating measures.
Responsible for identifying Sportsbook and Casino weaknesses, and address these with respective teams.
Offer recommendations and actively contribute to team efficiency improvements.
KYC our customers identity and maintaining confidentiality.
BrainBros Bv Ikimislibet, October 2021 – Present
ADMINISTRATOR, TECH SOLUTION
Supervise day-to-day operations of the Tech Solution department for an advertising and marketing firm.
Spearhead recruiting and onboarding efforts.
Host departmental meetings and drive communications with upper management.
Administer business finances and plan budgets in tandem with finance and accounting leadership.
Performed a variety of administrative and clerical activities in a timely manner.
Conducted and updated personnel information.
BetPas, Tirana, October 2018 – October 2019
Restbet, Tirana, October 2018 – October 2019
JUNIOR RISK ANALYST
Accountable for delivering effective risk assessments, as well as detecting and preventing fraudulent sports book and casino activities.
Approving customer withdrawals
Other tasks assigned by Team leader.
BetPas, Tirana, Albania, August 2016 – October 2018
Restbet, Tirana, Albania, August 2016 – October 2018
Payment Analyst
Tasked with checking company bank accounts and customer deposits in order to deliver credit to play. Dispensed winning amounts for customers per company rules if they desired withdrawals.
Document review.
Maintained an effective filing and recordkeeping system.
Carried out other related duties as assigned.
Vodafone Albania, Tirana, Albania, June 2011 – August 2016
SALES REPRESENTATIVE
Served as first contact point of reference for the company and its clients.
Demonstrated expertise in processing and allocating problems to respective departments.
Participated in the provision of excellent customer assistance in an effort to consistently solve client issues.
Responsible for activating and deactivating services per customer requests.
Education and Credentials
Law Study
UET, Tirana, Albania
High School Diploma
Petro Nini Luarasi, Tirana, Albania
Volunteerism
From 2009 till 2016, I was part of “Korpusi i Vullnetareve” in Albania. Our purpose was to clean Albanian beaches.
Additional Information
Languages: English, Italian
Interests: Literature, travel, camping, riding bikes, video games
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