JULIA A. REYNOLDS

Missouri City, Texas

972-***-****

adr1nw@r.postjobfree.com

SKILLS

Microsoft Office; WORD; EXCEL Spreadsheet; strong written/verbal skills; independent worker; excellent research, analytical, organization and time-management skills.

EXPERIENCE

Quality Assurance Specialist 11/2021 to 07/2022

SHELLPOINT MORTGAGE SERVICING

Greenville, SC (Houston, TX Office)

●Audited, analyzed, graded work product for multiple business units of the Servicing Unit which included (but not limited to) Bankruptcy Servicing; Loss Mitigation; Escrow; Hazard Insurance.

Regulatory Correspondent

SHELLPOINT MORTGAGE SERVICING 06/2019 to 11/2021

Greenville, SC (Houston, TX Office)

●Responded to formal complaints received from the Consumer Financial Protection Bureau (CFPB), Better Business Bureau (BBB), Attorney General’s Offices, State Consumer Agencies.

Sr. Legal Case Manager

BDF LAW GROUP

Houston, Texas

08/2018 to 12/2018

●Handle litigation matters for mortgages involved in active bankruptcy cases.

●Drafted motions orders and other legal documents for attorney review and approval for filing in Word.

●Maintained client websites for accurate updates. Created Excel spreadsheets for management reports.

●Documented all action on each individual case/loan.

Bankruptcy Legal Assistant

CODILIS & STAWIARSKI, PC,

Houston, Texas

09/2017 to 07/2018

●Handled files from referral through conclusion of file.

●Responded to client inquiries and kept the client informed of the status of the legal process.

●Independently prepared pleadings, correspondence, court application documents and other required documents for review by lawyers, including motions for relief, orders lifting stay, adequate protection orders, consent orders and assisted in hearing and trial preparation.

PENNYMAC LOAN SERVICES, LLC

Ft. Worth, Texas

09/2014 to 07/2017

Bankruptcy Auditor - April 2016 - July 2017

●Managed and reported on financial and accounting aspects of the bankruptcy department including performance and profitability, timeliness of disposition and overall general reporting to management.

●Developed and implemented statistical measurement tools to establish department goals as directed by management.

●Interfaced and coordinated with other internal departments including Home Retention/Loss Mitigation, Foreclosure, Litigation, Vendor Management, Outside Counsel, to establish a seamless work flow and open line of communication within the company.

Default Specialist III – September 2014 – April 2016

●Managed an assigned portfolio of loans under bankruptcy protection to ensure that the servicing and legal requirements were met.

●Coordinated with outside counsel for proper representation of company’s position in federal bankruptcy court.

●Completed detailed audits of bankruptcy loans acquired through servicing transfers to

●verify the status of each loan and to recommend best course of action for the loans.

BDF LAW GROUP, LLC

Addison & Houston, Texas

11/1997 to 07/2014

●Bankruptcy Team Lead responsible for trouble-shooting problem cases, trained all new team members and managed the FNMA and FHLMC portfolios for all clients of the firm.

●Developed and implemented performance measurement tools to allow the team to consistently meet management goals for the bankruptcy team

EDUCATION

CHAMINADE UNIVERSITY

Honolulu, Hawaii

Bachelor of Science – Criminal Justice/Business Administration

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