Legal Assistant Case Manager
Resume:
JULIA A. REYNOLDS
Missouri City, Texas
********@*****.***
SKILLS
Microsoft Office; WORD; EXCEL Spreadsheet; strong written/verbal skills; independent worker; excellent research, analytical, organization and time-management skills.
EXPERIENCE
Quality Assurance Specialist 11/2021 to 07/2022
SHELLPOINT MORTGAGE SERVICING
Greenville, SC (Houston, TX Office)
●Audited, analyzed, graded work product for multiple business units of the Servicing Unit which included (but not limited to) Bankruptcy Servicing; Loss Mitigation; Escrow; Hazard Insurance.
Regulatory Correspondent
SHELLPOINT MORTGAGE SERVICING 06/2019 to 11/2021
Greenville, SC (Houston, TX Office)
●Responded to formal complaints received from the Consumer Financial Protection Bureau (CFPB), Better Business Bureau (BBB), Attorney General’s Offices, State Consumer Agencies.
Sr. Legal Case Manager
BDF LAW GROUP
Houston, Texas
08/2018 to 12/2018
●Handle litigation matters for mortgages involved in active bankruptcy cases.
●Drafted motions orders and other legal documents for attorney review and approval for filing in Word.
●Maintained client websites for accurate updates. Created Excel spreadsheets for management reports.
●Documented all action on each individual case/loan.
Bankruptcy Legal Assistant
CODILIS & STAWIARSKI, PC,
Houston, Texas
09/2017 to 07/2018
●Handled files from referral through conclusion of file.
●Responded to client inquiries and kept the client informed of the status of the legal process.
●Independently prepared pleadings, correspondence, court application documents and other required documents for review by lawyers, including motions for relief, orders lifting stay, adequate protection orders, consent orders and assisted in hearing and trial preparation.
PENNYMAC LOAN SERVICES, LLC
Ft. Worth, Texas
09/2014 to 07/2017
Bankruptcy Auditor - April 2016 - July 2017
●Managed and reported on financial and accounting aspects of the bankruptcy department including performance and profitability, timeliness of disposition and overall general reporting to management.
●Developed and implemented statistical measurement tools to establish department goals as directed by management.
●Interfaced and coordinated with other internal departments including Home Retention/Loss Mitigation, Foreclosure, Litigation, Vendor Management, Outside Counsel, to establish a seamless work flow and open line of communication within the company.
Default Specialist III – September 2014 – April 2016
●Managed an assigned portfolio of loans under bankruptcy protection to ensure that the servicing and legal requirements were met.
●Coordinated with outside counsel for proper representation of company’s position in federal bankruptcy court.
●Completed detailed audits of bankruptcy loans acquired through servicing transfers to
●verify the status of each loan and to recommend best course of action for the loans.
BDF LAW GROUP, LLC
Addison & Houston, Texas
11/1997 to 07/2014
●Bankruptcy Team Lead responsible for trouble-shooting problem cases, trained all new team members and managed the FNMA and FHLMC portfolios for all clients of the firm.
●Developed and implemented performance measurement tools to allow the team to consistently meet management goals for the bankruptcy team
EDUCATION
CHAMINADE UNIVERSITY
Honolulu, Hawaii
Bachelor of Science – Criminal Justice/Business Administration
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