CURRICULUM VITAE OF JESSICA LERINE SWARTZ

* ***** ******, ******* **** Vereeniging, 1929, JOHANNESBURG PERSONAL INFORMATION

Identity number: 830********** Contact no.: 084-***-**** Gender: Female Nationality: South African

Marital Status: Married Dependents: Three

Email: adr1lv@r.postjobfree.com Driver’s License: Code B SKILLS AND ATTRIBUTES

• Able to work under pressure and manage multiple people.

• Customer Service orientated

• Flexible and confident

• Excellent telephone etiquette

• Excellent communication skills, verbally and written.

• Proficient in Microsoft Word, Excel, PowerPoint, and Email LEADERSHIP BEHAVIORS

• Maintaining productive and credible long-term relationships with internal and external stakeholders

• Understanding customers goals and prioritising to ensure customer satisfaction.

• Aligning team members activities to business goals

• Practicing inclusiveness by listening to and leveraging diverse perspectives in the team

• Working with team members to identify areas for development.

• Providing feedback and model behaviors to help others grow.

• Identifying and acting upon opportunities to promote, recruit and retain talent.

• Asking for and acting on feedback from others

• Demonstrating an openness to learn from others and to actively share knowledge and experiences.

• Setting an example of personal health and wellbeing and encouraging others to adopt similar practices. EXPERIENCE

Online English Teacher Blue Domain Edu Quick Saudi Arabia June 2021 to date

Reference Beverly De Souza +973-****-****

SUMMARY OF ROLE

Teaching English to Young Children, Teenagers and Adults in group classes and one on one. Functional teaching related skills

• Strong presentation skills

• Able to create systematic and creative lessons (TEFL course knowledge and technology aids)

• Active listening skills

• Able to maintain an open-door policy in all situations.

• Can participate in general conversations, interviews with administrators and all clients.

• Enjoy working in a team where objectives are clear.

• Outgoing and enjoy interacting with people.

• Able to create a good disciplined and comfortable working environment. Executive Assistant ArcelorMittal South Africa - 3 Oct 2016 to 31 August 2020

(Retrenched)

Steel industry employing 9 500 Employees prior to retrenchments in 2019

Reference Jake Olivier - COO 083-***-**** / 016-***-**** SUMMARY OF ROLE

Executive assistant to the Chief Operations Officer KEY RESPONSIBILITIES AND DUTIES

• First line of contact for COO fielding all calls, queries, and request for the COO office.

• Professional Diary management - Using Microsoft Outlook for the Diary management of Chief Operating Officer as well as Executive Technology Manager. Scheduling daily meetings, ensuring sufficient travel time, and preparing documentation for meetings as well as ensuring he has them way ahead of time to prepare - printing and binding of packs. Keeping my manager updated on daily schedule and informing of any changes. Tracking/touching base with my manager to ensure timeous attendance at meetings. Communication with relevant parties informing them should my manager be running late or stuck in traffic etc. Rescheduling meetings as required and keeping communication lines open with all relevant parties.

• Meeting and Events co-ordination - Arranging and scheduling meetings and workshops via Skype and Microsoft teams as well as meetings in person with COO’s and CTOs from various parts of the world, India, Luxembourg, France etc. Liaising with the Executives and their assistants to nurture business relationships ensuring successful projects. Ensuring that presentations for meetings is distributed timely and available for presentation on the day either via skype /video conference or printed packs for physical meetings. Providing refreshments for all meetings.

• Thorough Office management - Overall running of the office, ordering stationery and supplies as well as ensuring maintenance of printers, coffee machines etc. Keeping everything orderly and neat. Keeping accurate records and filing systems. Arranging deep cleaning of carpets and office as required. Ensuring that the office is well stocked with all supplies.

• Travel management- arranging domestic and international travel for the COO and his executive team comprising of 20 people Communicating with my managers at all times informing them of all logistics. Accommodation, car hire etc. to ensure it meets with their approval and to pro-actively have contingency plans in place should the need arise. Keeping them apprised of all information they would need for the place of travel for example getting malaria shots etc. Assistance with visa applications for team members as well as assisting international visitors with transfers, accommodation, and orientation once they get to the plant.

• Secretarial duties - Liaising with company secretary (who schedules board meetings and handles all duties concerned herewith) to provide her with notes and information required from the COO as and when required.

• Corporate Communication - Typing up all circulars and internal memos from the COO office and ensuring distribution internally. Working with the Corporate Comms team for all external communication memos that needs to go out of the COO office.

• Travel and expense claim submissions for the COO and executive team monthly on AMSA’s internal Workflow’s system. Ensuring that credit card limits are increased for international travel as well as ensuring that cell phones and laptops are setup and activated for international roaming.

• Purchase order requisitions submitted on SAP monthly for various invoices, maintenance, and procurement of office supplies. Tracking of requisitions to ensure timeous approval and finalization ensuring payments are made.

• Compilation of documentation and packs for various meetings (using full MS Office Suite) as well as uploading all electronic documents onto Board view and Diligent for Exco.

• Compilation of weekly reports and files as well as distribution for Operations and responsible for uploading documents to the COO portal and ensuring that all policies and documentation thereon is up to date.

• Responsible for all general administrative tasks such as faxing, photocopying, filing answering phones and sending emails.

• Liaising with HR on behalf of the COO with regards to appointment letters and any amendments to them as well as assisting with compiling performance reviews and salary restructuring communication letters.

• Standing in for the EA to the CEO when she is on leave and taking over all her duties in her absence. Personal Assistant SizweNtsalubaGobodo Inc. 1 Nov 2011 to 30 Sept 2016

(Audit, Advisory, Forensics) Employed about 800 people then, across South Africa affiliated with Morison International.

(They have since merged with Grant Thornton in 2017) Reference Suleman Lockhat (Director) 083-***-**** / 011-***-**** SUMMARY OF ROLE

Personal Assistant - to four Directors within the Assurance division Reception relief duties

KEY RESPONSIBILITIES

• Initially employed by the then HR and Assurance Director Andrew Mashifane (he resigned, and I then worked for Suleman Lockhat, Zaheeda Bashir, Altaf Fajandar and Phumeza Nhantsi. (They all had teams comprising of fully qualified CA’S and trainees reporting to them ranging between 8-15 per team)

• Assisting HR consultant with confidential personnel files as well as preparing documentation and follow ups for information required for bursaries.

• Scheduling of all meetings and ensuring documentation is received prior to meetings for my director to prepare. Printing and compiling of documentation and packs for meetings and distributing to all attendees timeously.

• Travel (domestic and international) and Visa Applications for the auditing teams (at times small teams and at other times bigger teams depending on the client being served) Lots of travel to Iran and various other countries. Submitting subsistence allowance requests for each team member with the relevant required documentation and ensuring that it is paid into their accounts by the time they reach their destination.

• Formatting and drafting of correspondence and reports.

• Diary Management of my directors scheduling meetings and communicating constantly to ensure that all is on track. Planning the yearly calendar ahead of time to ensure that all important meetings are plotted and scheduled.

• Maintaining a storage system for documentation and archiving

• Booking of training, conferences and arranging team buildings along with transportation and refreshments

• Collation of proposals for tender submissions with stringent compliance laws and tight deadlines

• All adhoc duties - Compiling of personal tax documentation – requesting tax certificates, keeping logbook. Making car service bookings etc. Assisting with tasks that would make his life easier for example doing his personal banking, dry cleaning, running errands etc.

• Capturing of time and expense claims on Maconomy and following up to make sure they have been processed and paid out.

• All general administrative task including answering of phones, faxing, photocopying as well as meeting and greeting clients, arranging refreshments.

Secretary/ Personal Assistant KJ Wolhuter and Company 3 Jan 2007 to 18 Feb 2011

(Tax and Auditing) small family business with 8 employees Reference Kevin Wolhuter 083-***-**** / 011-***-**** SUMMARY OF ROLE

Personal Assistant

Handling the Switchboard

Full Secretarial function

Reception duties

KEY RESPONSIBILITIES AND DUTIES

• Full Reception duties – meeting and greeting clients.

• Full secretarial function typing up documents and correspondence, faxing, filing, and archiving of client files.

• Typing minutes of meetings

• Diary Management for both Partners – Pro-actively tracking and managing daily schedules and confirming with them to see if it meets their approval.

• Debtors Control – generating invoices and statements on Softline Pastel, sending to clients and follow- up/collections.

• Stationery requisitions

• Putting in maintenance requisitions for all repairs and cleaning that needs to be done in the office.

• Monitoring of in and out trays to ensure that all tasks are completed.

• Fundraising – Planning of Golf days etc. and liaising with different Rotary clubs all over South Africa as Kevin was the then Rotary President.

• Typing up reports and presentations as and when required

• Photocopying, faxing, and filing documents as required.

• Assist with preparation of audits by preparing the files and collecting any outstanding information.

• Assisting with preparation of annual tax returns by collecting information

• Assisting with compilation of EMP501’S and monthly vat returns

• Maintaining a storage system for documentation

• Handling all tax queries from clients for example asking for penalty waivers etc.

• Following up all tax queries for clients with SARS

• Lodgment of Annual returns on CIPRO (now CIPC)

• Registration of close corporations and companies

• Lodging of CK2A’S and CM 31’S

Inbound Call Centre agent ADT Security 18 May 2005 to 31 January 2006

(Security industry) International company

Reference Mariette Fourie / Jordanna Brink 011-***-**** SUMMARY OF ROLE

Call Centre Agent

KEY RESPONSIBILITIES AND DUTIES

• Handling all emergencies (break-ins etc.) as well as non-emergencies calls (taking holiday information etc.)

• Client/technician testing (via alarm systems) to ensure proper functioning of systems.

• Booking technical service call outs

• Checking overactive and delinquent alarms systems so that systems can be fixed.

• Booking holiday information and special requests from clients onto the system

• Logging all queries and following up thereof to give feedback to clients.

• Account and payment queries as well as feedback

Consulting agent AIMS (Absa Investment 4 April 2005 to 12 May 2005 Management Services)

Reference Emmanuel’s Advance 011-***-****

SUMMARY OF ROLE

Consulting agent

KEY RESPONSIBILITIES AND DUTIES

• Assisting clients with the purchase as well as repurchase of investments, additional investments, and debentures i.e., Satrix, Fini, Indi, and Alsi shares as well as Newrand and Newgold debentures on ABSA’s inhouse systems.

• Faxing, filing, or emailing application forms to clients

• General queries and resolution

Events Planner Belcanto Productions 2001 to 2003

Events Management and talent search

Reference Chantal Sons 082-***-****

SUMMARY OF ROLE

Events planner

KEY RESPONSIBILITIES AND DUTIES

• Co-ordinating and planning events.

• Liaising with vendors and suppliers to get the best price for supplies and venues.

• Putting together the theme of events as per budget

• Over seeing events from start to finish to ensure smooth running. Call Centre Agent The Best Funeral Society 5 June 2002 to March 2005

(Affiliated with Hollard Life)

Reference Eugenie Deale 011-***-****

SUMMARY OF ROLE

Call Centre Agent/ Frontline Customer Service

KEY RESPONSIBILITIES AND DUTIES

• Assisting clients with lodging of death claims by faxing filing and emailing of claim forms

• Handling all queries and follow-ups with regards to the progress of claims

• Capturing of new clients onto the database

• Pre-assessing of claims i.e., checking to see if all the relevant documentation is there and requesting outstanding documentation.

• Assessing of claims i.e., verification with doctors who filled out the BI1663 confirming cause of death, the hospital, and funeral parlors.

• Sending any suspicious claims to the forensics department for investigation

• Assisting clients with completion of claim form and collecting of fees monthly

• Handling the after - hours claims line (Nightline)

• Relieving the receptionist and assisting on the switchboard EDUCATIONAL PROFILE

Business Management Diploma – in the process of pursuing a Business Degree. Matric (Senior) certificate – Year 2000

Fred Norman Secondary School - 011-***-****

Subjects - English, Afrikaans, Accounting, Typing, Economics and Business Economics Other courses and training

Inhouse training for Maconomy and SAP

Refresher and advanced MS Excel, PPT and Word

Inhouse workflow system (AMSA)

Inhouse travel system (AMSA)

Contact this candidate