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Medical Assistant and Customer Service

Location:
Los Angeles, CA
Posted:
August 07, 2022

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Resume:

Antoinette Redmond

Los Angeles, CA *****

adr1kz@r.postjobfree.com

+1-213-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Testing Specialist

ON TIME STAFFING - Los Angeles, CA

June 2022 to Present

• Put on and remove personal protective equipment (PPE)

• Enter Patient data in EMR (e Clinical Works)

• Monitor inventory tests and supplies

• Conduct COVID test (PCR and/or Serology)

• Participate in COVID-Task force meetings and training

• Setup, and breakdown the equipment for events, sample collection handling, and repack the equipment at the end of the event.

• Able to label, collect, and process patient specimen to ensure accurate test results

• Completes pre-visit planning

• Assist clients in completing the medical history and medical program intake forms, and/or consents, ensuring that the patient understands when obtaining a patient signature

• Perform all duties within HIPAA regulations.

• Liaise between medical departments and offsite organizations with discretion and professionalism

• Adhere to policy and procedures during all activates.

• Complete accurate documentation of patient visits.

• Assists clinicians with medical examinations as needed.

• Conducts only work-related conversations when clients are waiting for service.

• Ensure that people waiting for testing maintain social distancing in an orderly manner

• Inventory and ordering of medical supplies

• All other duties assigned

Medical Assistant/COVID19 Tester

KMG Healthcare - Los Angeles, CA

May 2021 to Present

1. Working front and back office

2. Interacting and testing with American Airline Employees only. 3. Performing nasal swab specimen collection

4. Performing rapid COVID-19 test

5. Testing Specimen for results

6. Entering results and information using Epic

EVS Tech

Cedars-Sinai - Los Angeles, CA

May 2019 to Present

Medical Assistant

Freeman Clinic - Los Angeles, CA

July 2018 to June 2021

Assisted the clinic staff with injections, vital signs, prepping patients for exams procedures. Scheduled patient appointments, inventory, rooming patients, and charting. Checked vital signs, assist doctor with procedures, obtained medical/family history, and chief complaints. Brand Ambassador

Hershey - Los Angeles, CA

July 2018 to November 2018

Brand Ambassador for Hersheys Candy at Duty Free Shop in LAX. Customer Service Representative

Spectrum - West Los Angeles, CA

January 2016 to July 2018

Call Center Services

Patient Transporter/Dispatcher

Martin Luther - Los Angeles, CA

January 2017 to December 2017

Cashier and Customer Service

Bed Bath & Beyond - Los Angeles, CA

February 2017 to September 2017

Medical Receptionist

Private - Los Angeles, CA

February 2017 to September 2017

Greeting and scheduling patients and visitors, bookkeeping, calling patients to remind them of appointments, handling billing, answering and routing calls, making transactions, keeping paperwork organized and making patients comfortable.

Customer Service/Shoe Associate

Saks OFF 5TH - Beverly Hills, CA

July 2016 to December 2016

Beauty Adviser/Cashier

Macys Inc

March 2015 to November 2015

Called clients to confirm upcoming appointments.

Greeted customers promptly.

Received customer payments.

Described products and services in detail.

Assisted customers in selecting items based on needs. Completed purchases using Point of Sale systems.

Trained new cashiers on procedures, customer service and sales techniques. Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls. Applied makeup in accordance with clothing style.

Contact Information: 310-***-****

In Home Caregiver

In-Home Support Services - Los Angeles, CA

December 2013 to February 2015

Thoroughly scrubbed and cleaned bathroom fixtures and partitions. Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls. Spot cleaned furniture and carpet.

Cleaned building floors by sweeping, mopping, scrubbing and vacuuming. Collected, sorted and transported recyclable materials. Wiped down tabletops, chairs and condiment containers. Established and maintained thorough nutritional records and information. Cooked appetizing and satisfying meals and snacks. Helped patients move in and out of beds, baths, wheelchairs and automobiles. Obtained household supplies and ran daily errands. Provided a comforting and soothing environment.

Contact Information: 323-***-****

Cashier/Sales Associate

Macys Inc - Beverly Hills, CA

November 2013 to January 2014

Achieved high customer satisfaction for [duties performed]. Consistently received positive feedback from guests on performance reviews. Successfully initiated and implemented [project] which resulted in [positive outcome]. Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.

Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Provided an elevated customer experience to generate a loyal clientele. Contact Information: 310-***-****

Education

AA in Medical Clinical Assistant/Phlebotomist

Los Angeles ORT College-Los Angeles Campus - Beverly Hills, CA June 2016 to September 2017

High school diploma or GED

Skills

• CPR certified (3 years)

• Medical Receptionist

• Vital Signs

• EMR Systems

• Patient Care

• Medical Records

Certifications and Licenses

CPR Certification

BLS Certification

Certified Medical Assistant

Additional Information

Skills

Communication skills Skilled housekeeper

Relationship/team building Multi-tasking

Commitment to quality and service Fast learner

Line sanitation Adaptability

Advanced interpersonal skills Friendly demeanor

Cleanliness

Accurate money handling

Mediation capability



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