Medical Assistant and Customer Service
Resume:
Antoinette Redmond
Los Angeles, CA *****
*************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Testing Specialist
ON TIME STAFFING - Los Angeles, CA
June 2022 to Present
• Put on and remove personal protective equipment (PPE)
• Enter Patient data in EMR (e Clinical Works)
• Monitor inventory tests and supplies
• Conduct COVID test (PCR and/or Serology)
• Participate in COVID-Task force meetings and training
• Setup, and breakdown the equipment for events, sample collection handling, and repack the equipment at the end of the event.
• Able to label, collect, and process patient specimen to ensure accurate test results
• Completes pre-visit planning
• Assist clients in completing the medical history and medical program intake forms, and/or consents, ensuring that the patient understands when obtaining a patient signature
• Perform all duties within HIPAA regulations.
• Liaise between medical departments and offsite organizations with discretion and professionalism
• Adhere to policy and procedures during all activates.
• Complete accurate documentation of patient visits.
• Assists clinicians with medical examinations as needed.
• Conducts only work-related conversations when clients are waiting for service.
• Ensure that people waiting for testing maintain social distancing in an orderly manner
• Inventory and ordering of medical supplies
• All other duties assigned
Medical Assistant/COVID19 Tester
KMG Healthcare - Los Angeles, CA
May 2021 to Present
1. Working front and back office
2. Interacting and testing with American Airline Employees only. 3. Performing nasal swab specimen collection
4. Performing rapid COVID-19 test
5. Testing Specimen for results
6. Entering results and information using Epic
EVS Tech
Cedars-Sinai - Los Angeles, CA
May 2019 to Present
Medical Assistant
Freeman Clinic - Los Angeles, CA
July 2018 to June 2021
Assisted the clinic staff with injections, vital signs, prepping patients for exams procedures. Scheduled patient appointments, inventory, rooming patients, and charting. Checked vital signs, assist doctor with procedures, obtained medical/family history, and chief complaints. Brand Ambassador
Hershey - Los Angeles, CA
July 2018 to November 2018
Brand Ambassador for Hersheys Candy at Duty Free Shop in LAX. Customer Service Representative
Spectrum - West Los Angeles, CA
January 2016 to July 2018
Call Center Services
Patient Transporter/Dispatcher
Martin Luther - Los Angeles, CA
January 2017 to December 2017
Cashier and Customer Service
Bed Bath & Beyond - Los Angeles, CA
February 2017 to September 2017
Medical Receptionist
Private - Los Angeles, CA
February 2017 to September 2017
Greeting and scheduling patients and visitors, bookkeeping, calling patients to remind them of appointments, handling billing, answering and routing calls, making transactions, keeping paperwork organized and making patients comfortable.
Customer Service/Shoe Associate
Saks OFF 5TH - Beverly Hills, CA
July 2016 to December 2016
Beauty Adviser/Cashier
Macys Inc
March 2015 to November 2015
Called clients to confirm upcoming appointments.
Greeted customers promptly.
Received customer payments.
Described products and services in detail.
Assisted customers in selecting items based on needs. Completed purchases using Point of Sale systems.
Trained new cashiers on procedures, customer service and sales techniques. Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls. Applied makeup in accordance with clothing style.
Contact Information: 310-***-****
In Home Caregiver
In-Home Support Services - Los Angeles, CA
December 2013 to February 2015
Thoroughly scrubbed and cleaned bathroom fixtures and partitions. Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls. Spot cleaned furniture and carpet.
Cleaned building floors by sweeping, mopping, scrubbing and vacuuming. Collected, sorted and transported recyclable materials. Wiped down tabletops, chairs and condiment containers. Established and maintained thorough nutritional records and information. Cooked appetizing and satisfying meals and snacks. Helped patients move in and out of beds, baths, wheelchairs and automobiles. Obtained household supplies and ran daily errands. Provided a comforting and soothing environment.
Contact Information: 323-***-****
Cashier/Sales Associate
Macys Inc - Beverly Hills, CA
November 2013 to January 2014
Achieved high customer satisfaction for [duties performed]. Consistently received positive feedback from guests on performance reviews. Successfully initiated and implemented [project] which resulted in [positive outcome]. Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Provided an elevated customer experience to generate a loyal clientele. Contact Information: 310-***-****
Education
AA in Medical Clinical Assistant/Phlebotomist
Los Angeles ORT College-Los Angeles Campus - Beverly Hills, CA June 2016 to September 2017
High school diploma or GED
Skills
• CPR certified (3 years)
• Medical Receptionist
• Vital Signs
• EMR Systems
• Patient Care
• Medical Records
Certifications and Licenses
CPR Certification
BLS Certification
Certified Medical Assistant
Additional Information
Skills
Communication skills Skilled housekeeper
Relationship/team building Multi-tasking
Commitment to quality and service Fast learner
Line sanitation Adaptability
Advanced interpersonal skills Friendly demeanor
Cleanliness
Accurate money handling
Mediation capability
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