Protection Associate Project Coordinator

Latifa Zouggagh

Columbia, SC ***** ● 803-***-**** ● ********.******@*****.***

Technician ● Project Coordinator ● Administration

Summary of Qualifications

Multilingual ITIL and PMP trained Technician with experience in Information Technology, manufacturing and education. Effective team leader who is comfortable and confidence working with computer software/technology in cross-functional, multi-cultural environments. Proven results solving problems and turning concepts into workable solutions.

Skills

Information Technology

Troubleshooting

Java Script/HTML/CSS

Continuous Improvement

Strong Team Player

Adaptive/Flexible

Technical Support

Detail oriented

Fluent in 4 Languages

TRAINING

Project Management Professional

ITIL Foundations

HTML/CSS/JavaScript

Contact Tracing Agents

Microsoft Office Suite

Microsoft Projects

Volunteer and Work Experience United states 04/2015 – 05/20

Contact Tracer, Coastal University, Conway, SC (07/2020- 05/2022)

Contacted COVID-19 close contacts and provided needed education

Helped students understand and apply the latest CDC isolation and quarantine requirements

Made prompt calls to secure isolation location, meals, and time for students who tested positive

Collaborated with various university department staff to ensure the safety and health of our students

Monitored University health dashboard and maintained student records

Contact Tracer, SC DHEC, Columbia, SC (03/2020- 05/2021)

Educated state citizens on COVID-19 precautions, isolation, and quarantine guidelines

Worked with field health workers to document and record COVID-19 close contacts

Initiated calls to notify close contacts and provided educational information

Volunteer Director Membership Services, PMI Midlands Chapter, Columbia, SC (10/2019- 03/2020)

Tracks key project milestones and provided updates on deliverables

Contacts multiple organizations and establishes purchase price of materials

Prepares status reports and provides updates to keep project stakeholders informed

Works within the structure of Change Management to coordinate changes to the projects

Creates, manages and maintains documents such as process flows, standard operating procedures, and procedural guidelines

Acts as alternate Zoom Operator for VP of Membership

Store Asset Protection Associate, Wal-Mart, Columbia, SC (01/2017- 8/2017)

Conduct surveillance to detect and apprehend shoplifters

Participate in the training of new hire associates in matters of asset protection

Enforce company standards as they relate to security and safety procedures

Monitor closed circuit television systems, if applicable

Conduct routine inspections of the facility to maintain physical security and protection of assets

IT Test Technician II, Flex, Columbia, SC (02/2016- 10/2016)

Clearly conveyed instructions for system use and operation to users

Installed and re-installing computers on the network

Set up hardware, and reimaging PCs to Windows 10

Installed hardware and software systems and set up computer security measures

Kept upper management informed with ongoing project progress

Used active listening and probing question skills to help troubleshoot and resolve customer technical issues

Ensured customer needs were met with follow-up calls and communications

Volunteer, South Carolina State Museum, Columbia, SC (01/2016- 03/2016)

Engaged with clients in a friendly and professional manner while actively listening to their questions

Assisted, guided, and directed visitors through museum galleries

Provided excellent customer service through active listening

Worked with confidential customer information and treat it sensitively

Volunteer, IT-oLogy, Columbia, SC (11/2015-02/2016)

Assisted in the delivery of IT trainings programs for South Carolina’s youth

Prepared learning sessions, including materials, and classrooms

Answered telephone calls and arranged appointments

Organized service meetings; produced agendas, prepared meeting location and took minutes

Managed databases, prioritized workloads, coordinated mailshots and similar publicity tasks

Volunteer and Work Experience Morocco 09/2008 – 07/2011

Project Coordinator, Rachid & Frères, Khenifra, Morocco (01/2012-07/2015)

Developed a high-level project charter, identified stakeholders, scope, constrains and assumptions

Defined strategic goal and communicated/explained them to key stakeholders

Identified team members and created event plan and timeline, assigned responsibilities

Managed people, implemented change orders, facilitated stakeholder engagement and managed expectations

Oversaw the execution and monitoring and controlling, under the direction of a project manager

Updated stakeholders and provide deliverables to customer to close the project

IT Technician Intern., Société Royale Encourage Du Cheval, Meknès, Morocco (05/2012- 06/2013)

Effectively built working relationships with managers, administrators and staff in supported areas

Assisted IT Technicians with resolving various hardware, and software problems

Performed hardware, and software upgrades to IT equipment, and installed new, and enhanced products

Conducted systems maintenance to IT equipment to ensure a proper operating environment

Responded to telephone calls, email and personnel requests for technical support to ensure customer satisfaction

Performed hands-on fixes at the desktop level, including installing & upgrading software, installing hardware

IT Network Tech. Intern., Dutch & American Language Institution, Meknes, Morocco (03/2011- 05/2011)

Received and responded to requests from computer users for service and assistance with IT issues

Troubleshot, maintained and repaired computer hardware and peripheral equipment

Assisted in troubleshooting and resolving computer software problems

Performed remote and on-site repairs as needed

Assisted in maintaining computer network connectivity

Assisted department personnel in implementing anti-virus procedures

Administrator, Dutch and American Language Institution, Meknes, Morocco (09/2009- 07/2010)

Maintained department inventory and assisted with documenting additional needs of department and department management

Processed supply orders ensured timely availability of materials

Generated and tracked all department purchase orders; Followed up with vendors, contacts, and representatives

Managed paperwork process through to arrival of invoice and verifies documentation

English Instr., Dutch and American Language Institution, Meknes, Morocco (09/2008- 07/2009)

Created a cooperative environment in the classroom

Modeled for students the importance of mutual respect and cooperation among all community members

Skilled in adapting to students' diverse learning styles

Education

Jun 2014 Bachelor of Arts in Literature University of Moulay Ismail Morocco

Jun 2011 Associate Degree in Computer Science Technical School of Applied Electronics Morocco

Contact this candidate