Customer Service Store Manager
Resume:
Ms. Ngambo. A. Shamba
Objective
Hardworking and Motivated Manager with 14 years of
experience and record of success in Retail industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Contact Languages
*****.******@*****.*** English
Afrikaans
P. o Box 2442 Swakopmund Oshiwambo
Code B License
Work Experience Skills
Clicks Swakopmund 2018 to 2021 Management skills
Position: Store Manager Budget Development
Team Building and Leadership
Clicks Walvis Bay 2016 to 2018 Decision Making
Position: Store Manager Training and Development
Honest and Ethical
Clicks Oshana Mall 2014 to 2016 Computer Literate
Position: Store Manager Customer Service
Attention to detail
Jet Mart Ondangwa 2008 to 2014 Good Communication and Position: Store Assistant Manager Interpersonal Skills Edgars Swakopmund 2006 -2008
Position: Credit Associate
Education History
2021-2022 SBS (Southern Business School)
Diploma in Management
Occupational Health and Safety Management
2020 SBS (Southern Business School)
Higher Certificate in Management
Occupational Health and Safety Management
2017 IUM (International University of Management)
Certificate in Secretarial and Office Admin
Short course
2013 EDCON Retail Academy (JOHANNES BURG) S.A
Retail Management
Subjects Passed: Business Management 80%, Cash Management 88%, Retail Expertise 82%, Stock Administration 88%, Financial Management 74%, Customer Service 76%, Stockroom Management 80%, Data Integrity 78%, Stock Counts 73%, Risk 77%, OHASA 82%, Credit and Financial Services 78%, Staffing and Scheduling 71%, ER 97%
Secondary Education
2002
Qualification: Grade 12
School: Herman Gmeiner Technical High School
Subjects Passed: English, Afrikaans, Home Economics, Child Development, Fashion and Fabrics
References
Mrs. Susanna Miguel
Jetmart Ondangwa
Store Manager
065 225704
Mr. Kenneth Platt
Clicks Area Manager
Mr. Albertus Araeb
Clicks Area Manager
Directors: CPD Vorster, AM Jacobs & C Knoetze
Registration Number: 2017/0727
NATIONAL STORES SUPPORT CENTRE
CNR. SEARLE & PONTAC STREETS, CAPE TOWN. PO BOX 5142, CAPE TOWN, 8000, SOUTH AFRICA TELEPHONE: +27 (0-21-460-**** FAX: +27 (0-21-461-**** A TRADING DIVISION OF CLICKS RETAILERS (PTY) LTD
DIRECTORS: DA KNEALE (BRITISH), M FLEMING COMPANY SECRETARY: MF WELZ REGISTRATION NO: 2000/013054/07
Clicks Group
Namibia
To: Whom it may concern
I hereby want to testify that Ms Ngambo Alexandrine Shamba, worked with Clicks group from1 July 2014 until 18 September 2021 as a Store Manager and reporting directly to me. During her time with us, Ms Ngambo has demonstrated strong, desirable characteristics of hard work, honesty, punctuality and thorough diligence. She has proven herself very responsible and capable beyond expectation. She has shown a willingness to learn and has a receptive spirit that flourishes just as well during her Leadership role.
Her ability to lighten the mood during stressful situations has often made it easier to manoeuvre around awkward challenges. Her creativity, passion for what she does and work ethic are just as commendable. She is multi- talented and works well under pressure, which make her a great strength to any team. It is for the above-stated reasons that I would highly recommend her for any position/job she chooses to pursue.
I wish her all the best for her future endeavours. Do not hesitate to contact me for further reference. Regards
Mr Albertus Araeb
Area Manager
Clicks Namibia
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