Candace M. Ruscoe

**** ***** **. **********, **. 33463 H: 561-***-****

E: adr1jr@r.postjobfree.com

Summary:

Self-motivated and dependable while achieving high performance with minimal supervision.

Skills:

●Results-oriented

●Excellent communication

●Computer proficient

●Fully committed to any task assigned

●Positive learning process

●Client-focused

●Excellent transportation skills

●Loyal, trustworthy and dependable

Experience:

HARBORS EDGE LUXURY RETIREMENT COMMUNITY - Boynton Beach, FL

Front Desk/Emergency Response Team 07/2021 to 04/2022

●Meet and greet clients and visitors.

●Perform general clerical duties to include but not limited to photocopying, faxing, mailing and filling.

●Maintain hard copy and electronic filing system.

●Coordinate and maintain records for staff office space, phones, and office keys.

●Provided on-site emergency response to team members dealing with hazardous materials, fire, medical-related emergencies, etc

PRISTINE CONTOURS – Lake Worth, FL

Office Manager/MA – 05/2020 to 06/2021

●Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.

●Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.

●Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

●Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.

●Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.

●Ensures availability of treatment information by filing and retrieving patient records.

●Maintains patient accounts by obtaining, recording, and updating personal and financial information.

●Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.

●Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.

●Helps patients in distress by responding to emergencies.

●Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.

●Maintains operations by following policies and procedures, reporting needed changes.

●Contributes to team effort by accomplishing related results as needed.

●Meet and greet clients and visitors.

●Perform general clerical duties to include but not limited to photocopying, faxing, mailing and filling.

●Maintain hard copy and electronic filing system.

●Coordinate and maintain records for staff office space, phones, and office keys.

●Provided on-site emergency response to team members dealing with hazardous materials, fire, medical-related emergencies, etc

ATLAS PARTY RENTAL – Boynton Beach, FL

Dispatcher – 10/2019 to 02/2020

●Delegating task to drivers and driver’s assistants.

●Receive communication from Warehouse Supervisor on inventory for delivery and pick up.

●Advise Director of Operations on utilization of drivers.

●Stay in contact with drivers to monitor progress throughout shift.

●Call clients to advise them of delivery times and changes.

●Assist Dispatch Supervisor with daily routine – routing, courier, etc.

●Provide driver with map and any specific delivery instructions requested by the customer.

●Coordinate with sales staff on priorities.

●Inform management of difficulties with deliveries or pickups.

●Fill in for other positions, when necessary, for smooth operation of the business.

●Adhere to all company policies, procedures, rules and regulations in written or verbal form.

●Comply with government safety requirements and other regulations and security in store.

●Represent department at management meeting.

●Conduct department, store and safety meetings upon request.

●Attend department, store and safety meetings.

Cando - Palm Beach Gardens, FL

Built and Managed eBay Store with 500+ Items 01/2010 to 12/2018

●Achieved Top Rated Seller status within 12 months, monthly sales of 3k, and 99% positive feedback rating since 2010. Shipped an average of 75 packages monthly both domestic and international. Item return rate consistent of less than 2%

●Communicated with eBay customers on an on-going basis to answer questions, resolve disputes, provide further details about items for sale and collect payment

●Proficient with all aspects of shipping

●Managed inventory using Microsoft Excel Spreadsheets

GARDEN OF LIFE - Palm Beach Gardens, FL

Customer Service Representative 03/2003 to 01/2005

●Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

●Monitored multiple databases to keep track of all company inventories.

●Daily consults with physicians on inventory of vitamins and their schedules

●Received, prepared and shipped orders as received via fax, email and phone.

●Answered, directed and successfully resolved questions and concerns with clients.

GENESIS DERMATOLOGY - Jupiter, FL

Certified Medical Assistant 04/2002 to 03/2003

●Held weekly meetings with management staff to assist in their daily routines.

●Planned and coordinated special meetings with new and existing vendors.

●Observed strict confidentiality and safeguarded all patient-related information.

●Prepared specimens for analysis and established proper chronological priorities in testing.

●Supported patients with customized patient teaching tools.

●Delivered high-quality and compassionate treatment to indigent and low-income patient community.

●Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.

●Instructed patients and family members on proper discharge care.

●Greeted visitors and established the purpose of their visit to ensure timely completion of check-in procedure.

●Tested glucose and administered injections.

●Recorded patients' medical history, vital statistics and test results in medical records.

●Ordered medicines daily to ensure compliance with demands and needs.

●Maintained patient charts and confidential files.

●Escorted patients to examination rooms and prepared them for physician exams.

●Took and recorded patients' temperature, pulse and blood pressure.

CROWNE PLAZA - West Palm Beach, FL

Hospitality Specialist 07/2001 to 03/2003

●Assisted guests with requests by communicating with other team members.

●Quickly and courteously resolved all guest problems and complaints.

●Secured events by helping guests determine the appropriate space to reserve based on the estimated number of attendees.

●Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

●Guaranteed positive customer experiences and resolved all customer complaints.

●Trained new employees quarterly.

●Processed all sales transactions accurately and in a timely fashion.

●Offered exceptional customer service to differentiate and promote the company brand.

WALGREENS - Greenacres, FL

Store Associate 08/1999 to 02/2003

●Processed all sales transactions accurately and in a timely fashion.

●Worked as a team member performing cashier duties, product assistance and cleaning.

●Built and maintained effective relationships with peers and upper management.

●Exchanged returned merchandise for customers quickly and efficiently.

●Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

●Marked clearance products with updated price tags.

●Managed cash stock and inventory balances accurately.

●Maintained visually appealing and effective displays for the entire store.

●Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

●Communicated all merchandise needs or issues to appropriate supervisors.

●Helped customers select products that best fit their personal needs.

●Cross-trained and provided back-up for other customer service representatives when needed.

●Processed and issued money orders for customers.

●Computed accurate sales prices for purchase transactions.

●Compiled weekly monetary reports and records for store managers.

●Stocked and rotated inventory regularly.

●Kept the showroom clean and maintained neat, orderly product displays.

Education and Training:

John I. Leonard High School - Greenacres, FL, United States High School Diploma

Medvance – Certified Medical Assistant 2002-2003

International College Of Health Sciences – Cardiac Sonographer 2016-2018

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