Program/Project Manager

David Gonzalez

Miami, FL ***** ● 305-***-**** ● ********@*****.***

SUMMARY

Eclectic Program Manager with 10 years of proven international project management experience. Partnered & coached executives on leveraging a growth & agile mindset, to promote continuous learning & feedback for their teams, and deliver high-performing results. Point of contact for global teams to guide them through complex projects by facilitating and influencing transformative change. Capable of persuading and gaining sponsor buy-in for high visibility projects. Experienced in the application of project methodologies of Scrum, Agile, and Waterfall.

HIGHLIGHTS

●Agile Project Management

●Information Systems & Technologies

●Process Improvement & Redesign

●Proficient Facilitator & Communicator

●Coaching, Training & Development

●Metrics, KPI’s, & Auditing

●Change Management

●Innovative Problem Solver

EXPERIENCE

Innovapro Consulting Miami, FL

Program Manager (Contract) 03/2021 to 07/2022

Worked with clients to create a presence in the short-term rental market industry in Miami, Colombia and Honduras. Responsible for building relationships new and existing guests, vendors, and teams. Oversaw all reservation systems, calendars, communications, billing, international teams, and upkeep of inventory levels for all cities. Implemented the use of project management best practices to develop operational efficiency KPI’s on a client-by-client basis.

Developed strategies for clients that would ensure growth over time, through integration of applications and property management software. Connected with teams virtually or in person to increase training, quality control and responsiveness to all guest requests.

·Partner with clients to design a strategic plan to grow real estate portfolio by 30% YoY through various applications such as Airbnb, VRBO, Booking.com and Expedia

·Increased bookings from 60% year 1, to 85% year 2, for all clients on multiple applications

·Managed project activities such as scope, risk, and communications to boost business visibility and KPI’s

·Developed brand strategy for clients and manage all administrative tasks associated to brand growth

·Observe market and pricing to maximize KPI’s such as average daily rate and average length of stay

·Acted as liaison between owners, guests, and vendors in matters of bookings, inventory, and services

·Identified training opportunities for employees to instill a growth and repeat business mentality

·Coached clients on budgeting, expense tracking, sales tactics, and calendar management

·Responsible for talent management (recruiting, development, performance) for employees in all countries

·Created covid cleaning and safety training programs for cleaning crews to increase safety and guest satisfaction

·Managed systems such as Monday.com, Hostaway, Airbnb, Expedia, VRBO, Booking.com, Excel, Office

Apple Inc. Coral Gables, FL

Information Systems & Technology Program Manager (Contract) 03/2019 to 12/2019

Responsible for driving strategic projects for IS&T Latin America related to information systems and equipment with a $6 million FY ‘19-’20 budgets and directly reporting to Director of IS&T for Latin America. Utilized and implemented project management tools and techniques to drive departmental metrics and KPI’s, while providing transparent reporting for Cupertino executives. Redesigned workflows for IS&T LATAM and translated workflows into actionable documentation and provide a go forward process for vendors and regional employees.

·Redesigned and streamlined IS&T business processes that increased operating efficiency and minimized P2P & Finance processing times for Apple regional teams

·Led project and change management for all regional projects related to Audio/Visual, Telecom services & billing, Finance, IS&T, Legal and vendor management

·Processed all regional invoices, RFP’s, work orders and change orders for IS&T Latin America and work with vendors for accuracy of documentation

·Oversaw and supported regional project teams and vendors throughout project lifecycle, from inception to completion, while improving productivity and customer engagement

·Drove change management by taking lead on training opportunities, communications and leveraging interpersonal relationships to increase collaboration and address knowledge gaps

·Created and reported KPI’s using SAP PD2 by continuously auditing data and improving future planning reports

·Prepare executive presentations for internal and external teams to identify compliance, process, and performance risks & mitigation plans

·Act on any ambiguity on day-to-day basis to ensure smooth operations across Latin American Apple stores, offices and call center operations related to Telecom

·Designated as subject matter expert on use of information technology systems such as SAP PD2 (Purchase-to-Pay), Wrike & Quip (Project Management), OmniGraffle (workflows), Pages & Numbers (KPI’s) and Keynote (presentations)

Mastercard Miami, FL

Global Project Manager (Contract) 07/2018 to 02/2019

Led global audit for corporate Human Resources department - Total Rewards division, reporting directly to the Sr. VP for Global Total Rewards. Forged relationships with global executives to expedite project plans and quickly allow for building of agile teams. Created Executive dashboard, global communications, and guided vendors worldwide in the use of SAP Ariba tools. Drove change management worldwide for teams by providing systems training in SAP, expediting processing of vendor approval process with Compliance, Legal, HR and Third-Party Risk teams across the globe. presented project progress to executive team, managed stakeholder expectations and minimized scope creep.

●Examined Global Security and Third-Party Risk teams to ensure supplier compliance, data protection and collection of ISO security certificates such as ISO27001, SOC1, SOC2, and PCI

●Executed Agile project plans to reduce global supplier registration wait times in Ariba, from 90 days to 20 days.

●Inspected backlog of 150 unregistered Mastercard suppliers, with over 300+ pending action items, and completed review of 177 global contracts utilizing Ariba

●Modernized communications with Legal, Compliance, HR and I.T. to better service expectations of General Data Protection Regulations to Mastercard vendors worldwide and mitigate risks

●Formed teams of 3 in every region to complete audit deliverables and milestones as set forth by Deloitte

●Facilitated weekly status calls in 5 global regions to track and monitor project deliverables, milestones, set action items and monitor team efficiency

●Formalized change management training to teams worldwide to better leverage Ariba system

●Spearheaded executive presentations on project and updated Corporate Audit, HR, and Compliance leaders

●Leveraged use of Wrike, SAP Ariba, Word, Excel, PowerPoint, Visio and MS Project

Crystal Cruises Miami, FL

IT Business Analyst (Contract) 01/2018 to 06/2018

Worked under Scrum/Agile methodology to implement IBM’s Kenexa Suite product (Brassring and Onboarding) for global recruiting teams. Coordinated meetings between internal/external stakeholders, managed stakeholder expectations, and minimized scope creep. Kept teams focused on meeting milestones and deliverables set under IBM implementation project timeline and sprints. Responsible for the creation presentations and status reports for project sponsors & executives. Developed internal/external relationships to improve project flow and efficiency.

●Conducted daily meetings with international teams in Europe and lead project lifecycle with IBM teams

●Leveraged project software Jira and IBM Program Work Center (IPWC) to complete project deliverables

●Tracked and documented project issues, risks and change management and improve project metrics

●Communicated. project updates to sponsors, stakeholders, including executive presentations

●Established change management and control processes to track all changes in project scope

●Guided teams post implementation regarding, system, UX, or any engineering kinks

●Facilitated system training to global teams by prepping complex technical information, to a non-technical team

●Initiated iterative process for user acceptance testing to IBM, IT Director, stakeholders, and document feedback

Spectrum Brands Miami, FL

HRIS Coordinator 10/2016 to 01/2018

Provide project management support to Latin America HR Director in Miami corporate office. Collaborated with corporate HRIS team to align data and provide training in Workday for Latin America. Drove all change management for users including communications, training materials, project documentation and translating corporate directives from English to Spanish. Developed video repository for Sales & Marketing training videos for Sales & Marketing teams in region using Camtasia and in-house learning management system.

●Led Workday alignment project for Latin America with a team of 8, with 500 system users 4500 employees.

●Partnered with corporate HRIS team to disseminate Workday updates across the region and provide change management training for all users in Latin America

●Create documentation in Spanish and Portuguese to distribute Workday system changes & updates to Payroll, Time-Off, Performance Management, Managerial tasks, and user interface

●Audited & assessed HRIS data to produce KPI’s, regional headcount and HR metrics for Senior Leadership in corporate Miami office

●Created 55 unique training courses, for 5 functional areas, and 5 different business units, including Workday

●Introduced with IT Director to create regional intranet page to develop a corporate page for our region

●Translated corporate documents (SOP, manuals, policies) from English to Spanish

EDUCATION

Florida International University (FIU) - Miami, FL

●Certified Scrum Master – Scrum Alliance – 993-***-****

●Professional Certified Coach Program - University of Miami (ICF Accredited) 2021

●Master in International Business 2013

●Master of Science in Human Resources Management 2012

●Bachelor in Hospitality Management 2011

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