Program/Project Manager

David Gonzalez, PMP, SAFe POPM, CSPO, CSM, CSSGB

US Citizen Open to On-site, Hybrid, or Remote Willing to Relocate LinkedIn *********@*****.*** 305-***-****

PROFESSIONAL SUMMARY

Project and Program Manager with 12 years of experience leading enterprise applications, Agile delivery and operational transformation across hospitality and global organizations. Translates business needs into roadmaps, prioritized backlogs, requirements and governance, coordinating stakeholders and vendors through UAT, release readiness, adoption and continuous improvement. Trusted by leadership to turn data into measurable outcomes.

CORE COMPETENCIES

PMO Governance, Standards & Delivery Lifecycle

Product Roadmaps, Backlog Prioritization & Value Delivery

Enterprise Applications, Systems Implementations & Integration

SDLC, UAT, Release & Adoption

Information Security, Privacy & Third-Party Risk

Risk, Dependency & Escalation Management

Project Financial Management, Budgeting & Cost Controls

Data Analytics, KPI Dashboards & Executive Reporting

PROFESSIONAL EXPERIENCE

Casa Prive Group Technical Program Manager Mar 2021 - Jul 2026

Led Real Estate Lifecycle Management (RELM) initiatives across 54 properties in 14 markets, coordinating new property activation and existing property improvements around technology infrastructure, enterprise systems and operating needs.

Translated property assessment findings into phased modernization roadmaps, prioritizing improvements, infrastructure, systems integration and IoT capabilities by operating need, dependency and CapEx/OpEx investment.

Assessed property network and telecom requirements with service providers, translating bandwidth, wireless network coverage, cabling and hardware constraints into infrastructure upgrade scope for guest operations and connected property systems.

Managed procurement and vendor delivery across 200+ providers, qualifying suppliers and evaluating proposals for owner approval while overseeing contract commitments, service performance and invoice validation through closeout.

Integrated Hostaway property management system (PMS) and Salesforce to centralize guest and property data, connecting direct bookings and eight online travel agencies with automated messaging, AI guest communications and IoT controls.

Reduced property launch time from 45 to 20 days by standardizing onboarding SOPs covering work sequencing, approval checkpoints and operational handoffs across owners, vendors and property teams.

Implemented Stripe payment processing for direct bookings, aligning transaction workflows with Payment Card Industry Data Security Standard (PCI DSS) requirements and formalizing customer privacy notices, terms of service and cancellation policies.

Led quarterly portfolio reviews with owners, using booking and operating KPIs to evaluate outcomes and reprioritize investment, staffing, property improvements and revenue decisions, increasing average daily rate (ADR)by 30% within 90 days of onboarding.

Apple Inc. IS&T Technical Program Manager Mar 2019 - Dec 2019

Managed a quarterly portfolio of 8 to 12 workplace technology buildouts and retrofits across U.S. and LATAM corporate, retail and satellite sites spanning network and A/V infrastructure, telecom, enterprise systems and physical security.

Validated vendor work packages against MSAs, SLAs and SOWs as well as approved blueprint drawings and bills of materials before mobilization to confirm scope, installation requirements and deliverables.

Coordinated infrastructure deployment readiness across workplace buildouts and retrofits, aligning vendor mobilization and site access with room, network, equipment and security requirements before installation.

Managed portfolio financial controls in SAP across CapEx and OpEx budgets, cost centers and forecasts while maintaining visibility into purchase orders, cost allocation, invoice approvals and material FX variances.

Partnered with Finance to identify root causes in regional telecom billing and redesign invoice workflows in SAP, moving review to day 20 and restoring contractual Net 30 settlement from a 45-day cycle.

Coordinated performance verification and UAT with Apple Facilities, Security and IS&T teams, validating installed systems against approved requirements before formal acceptance and operational handoff.

Synthesized project and SAP financial data into KPI dashboards for QBRs, enabling executives to evaluate performance, reprioritize portfolio investments and maintain progress against OKRs.

Mastercard Global Project Manager Jul 2018 - Mar 2019

Achieved 98% closure of 800+ findings from Deloitte’s General Data Protection Regulation (GDPR) audit within six months by leading global remediation under Total Rewards executive sponsorship.

Established an operating rhythm across Benefits teams in five global regions, translating remediation requirements into prioritized regional backlogs and recurring delivery reviews that clarified ownership, surfaced blockers and improved remediation flow.

Operationalized third-party risk governance across the global Benefits vendor portfolio, coordinating due diligence, contract safeguards and SAP Ariba controls across Total Rewards and enterprise risk teams.

Mapped Benefits vendor records in SAP Ariba and traced downstream data flows to build the personally identifiable information (PII) inventory, document processing activities and identify GDPR obligations driving remediation.

Managed global vendor evidence reviews with TPRM, IT and InfoSec against ISO 27001, NIST, SOC 1/2 and PCI DSS to validate PII controls and assess DPIA requirements for remediation closure.

Led weekly executive governance reviews with the Total Rewards sponsor and steering committee, using remediation dashboards to track backlog burndown, escalate critical blockers and secure decisions required to maintain delivery.

Reduced supplier registration from 90 to 20 days by resolving SAP Ariba data and workflow silos, informing the business case for future vendor data migration to Coupa.

Crystal Cruises IT Project Manager Jan 2018 - Jun 2018

Rescoped ADP to IBM Kenexa applicant tracking system (ATS) migration after GDPR required solution redesign, revising SOW and SLA terms with IBM and reprioritizing the product backlog.

Led Agile ATS delivery across the SDLC for HR, Marine Operations and IT, using Scrum and Kanban to improve delivery flow, manage dependencies and blockers, and adapt backlog priorities across two-week sprints.

Mapped current state shipboard and shoreside recruiting workflows across U.S. and EU teams, documenting candidate data flows, regional data collection practices and workflow handoffs to define future state design requirements.

Translated recruiting workflows and candidate data needs into functional requirements and prioritized backlog items for IBM engineering, enabling separate U.S. and EU candidate portals.

Coordinated UAT and launch support against approved requirements, tracking defects in Jira and Confluence and routing issues through ServiceNow to drive ownership, resolution and release readiness.

Spectrum Brands HRIS Analyst Oct 2016 - Jan 2018

Led LATAM rollout of Workday Core HCM for 8,500 employees, aligning regional needs with Corporate HRIS to replace manual practices with standardized business processes, workforce data and reporting capabilities.

Established regional Workday governance by aligning supervisory organizations, reporting relationships and approval routing with administrator roles and the operating model to clarify decision rights and standardize HR service delivery.

Prepared and validated legacy worker data for conversion into Workday Core HCM by reconciling payroll, compensation, performance and absence records to strengthen data integrity and reporting accuracy.

Partnered with Corporate HRIS, Compensation and Accounting to develop future state job architecture and compensation structures approved by regional leadership before translating job levels and families, compensation grades and salary ranges into Workday.

Coordinated regional UAT with Corporate HRIS and business stakeholders, validating Workday security roles, approval matrices and complete business workflows in the sandbox before production.

Gathered regional HR requirements as the liaison between Corporate HRIS and eight administrators, aligning Workday business processes, workforce data and reporting with regional operating needs.

Published 55 multilingual SOPs, job aids and training resources through SharePoint and Panopto to support Workday readiness, knowledge transfer and regional adoption.

FPD Painting Corp. Project Manager Dec 2013 - Oct 2016

Interpreted architectural blueprints and project specifications to develop material takeoffs, cost estimates, procurement plans, and labor-loaded master schedules for commercial bids and field execution.

Managed construction procurement, contract administration and financial controls in Procore from award through closeout, overseeing scopes of work and purchase orders while tracking change orders, AIA payment applications and retainage.

Supervised six field crews across commercial construction projects, aligning workforce capacity with project demand and coordinating deliveries of materials and equipment to maintain jobsite readiness and schedule performance.

Maintained zero recordable incidents across active project sites through weekly toolbox talks and enforcement of OSHA safety and contractor access requirements.

Drove project closeout through punch list resolution and joint walkthroughs with owners, architects and contractors to secure final acceptance and lien releases required for retainage release.

TECHNOLOGIES AND TOOLS

Workday • SAP • SAP P2P • SAP Ariba • Salesforce • ServiceNow • IBM Kenexa • ADP • Monday.com • Smartsheet • Jira • Confluence • Procore • Slack • Wrike • Microsoft Project • Visio • Stripe • Asana • Power BI • SharePoint • Excel • PowerPoint

EDUCATION & CERTIFICATIONS

PMP - Project Management Professional • SAFe POPM • CSPO - Certified Scrum Product Owner • CSM - Certified ScrumMaster • CSSGB - Six Sigma Green Belt

Master of International Business • Master of Human Resources Management • Bachelor of Science in Hospitality Management

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