Sales Associate Customer Service
Resume:
Stephanie Polanco Hillendahl
Vancouver, WA *****
*.**********@*****.***
Work Experience
Store Manager / Stylist Supervisor
Splendid - Portland, OR
August 2019 to Present
Achieves individual sales goals and contributes to the overall store success. Responsible for delivering exceptional customer experiences and driving sales by styling and wardrobing each customer based on their needs. Responsible for setting the example for customer engagement that exceeds industry standards.
Represents the brand in all interactions with customers and peers. Responsible for building client relationships and generating excitement about our product through client outreach.
Works with Store Manager to set goals for personal skill development. Assists the store Management team with non-selling operational tasks including: Replenishing stock levels on the sales floor.
Maintaining organization of the store stockroom
Assist with execution and setup of sales and promotions. Helps to maintain a neat, clean and well-presented store. Represents the brand and ensures team members are embodying the brand in all interactions with customers and peers.
Ensures Loss Prevention awareness to protect the store from internal and external loss. Adheres to company policies and procedures, standards and practices, regulatory compliance, and company directives including dress code and attendance. Support directives from visuals, operations and marketing groups to ensure that all directives are properly executed.
Sales Associate
Nordstrom - Beaverton, OR
June 2013 to December 2013
Member of the Fashion Jewelry/Petite Focus sales team in which salary is based on commission. Extensive experience with diverse customer base which has led to strong communication skills in order to provide excellent customer service and successfully promote up sales. Focus on higher UPTs as I support co-workers and maintain floor coverage during their appointments. Conduct register reconciliation and consolidate daily sales receipts. CAD Designer/drafter
J P Kenny - Houston, TX
November 2009 to April 2011
Responsible for picking up redlines/marks on existing subsea pipeline drawings, including Field Layouts, Approach Layouts, and Alignment Sheets, as well as, Schematics/P&IDs and Jumper Fabrication Detail drawings in AutoCAD.
Occasionally was required to originate new drawings from sketches or mark-ups from similar projects that were provided by engineering.
Used Photoshop to create brochures, leaflets and displays following Wood Group standards. Sales Associate
Nordstrom - Houston, TX
August 2005 to May 2007
Member of the Fashion Jewelry/Petite Focus sales team in which salary is based on commission. Extensive experience with diverse customer base which has led to strong communication skills in order to provide excellent customer service and successfully promote up sales. Strong customer base with many client referrals, as well as, repeat buyers. Conduct register reconciliation and consolidate daily sales receipts. Salon Manager
The Salon - Baton Rouge, LA
August 2003 to October 2005
Organized stylists' schedule and manage resolution of customers' complaints. Established salon promotions and advertising.
Responsible for retail including monitoring inventory, purchasing, obtaining new product lines and designing floor displays.
Conducted daily closeout of registers and sales receipts. Prepared payroll reports.
Front House Manager
Landry's Seafood Restaurant - Austin, TX
May 2000 to August 2003
Managed entire restaurant staff, including scheduling, hiring, training, and when necessary terminating. Ensured customer satisfaction by monitoring wait staff and customer interactions. Increased productivity of staff by establishing goals and incentives. Created budgets and monitored spending accordingly for bar and retail departments. Performed accounts payable duties including invoice processing, budgeting and reconciliation. Education
Associate of Science in Process Pipe Design
Houston Community College - Houston, TX
2009
Skills
• AutoCAD
• Drafting
• SolidWorks
• English
• Customer service
• CAD
• Sales
• Communication skills
• Fabrication
• Budgeting
• Adobe Photoshop
• Organizational skills
• Restaurant management
• Loss prevention
• Payroll
• Store management
• Purchasing
• Accounts payable
• Procurement
• Management
• Marketing
• Administrative experience
• Microsoft Office
• Leadership
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