Personal Assistant Customer Service

R E S U M E

DEEPSHIKHA HINGWANI

*C/ *** THAKUR VILLAG KANDIVALI

EAST, MUMBAI PIN: 400101

MAHARASHTRA, INDIA

Mobile No. +91-829*******

E-mail id: *****************@*****.***

OBJECTIVE

To strive for excellence and to work with honesty and dedication. PERSONAL DETAIL:

Mother’s Name : Reena Hingwani

Date of Birth : 26-03-1996

Age : 26 years

Height : 168cm

Nationality : Indian

Marital Status : Unmarried

Gender : Female

Religion : Sindhi

Languages Known : English, Hindi, Gujarati And Marathi EDUCATIONAL QUALIFICATION:

Professional in Airport Management and Customer Care (PAMCC) Course From Aptech Aviation and Hospitality Academy

H.S.C. Cleared from Thakur college of commerce

WORK EXPERIENCE :

Cabin Crew/Butler/Personal Assistant Cadila

Pharmaceuticals - 9th August 2021 to 9th May 2022.

Worked With All Departments (Housekeeping, Food Services, Etc.) To Meet Guests’ Needs.

Perform All Duties With Discretion, Professionalism And A Pleasant Demeanor.

Assist And Coordinate The Arrivals And Departures Of Guests.

Anticipating Their’ Needs and Solving Their Problems.

Typing, formatting, and editing reports, documents, and presentations.

Cabin Crew Star Air – 11th June 2018 To 30 November 2020

Served As A Dedicated Cabin Crew For Star Air

Ability To Handle Difcult Passengers And Emergencies, In An Efective Manner

Operated As A solo Operating Crew For Charter And Scheduled Both

Handled Various Task To Promote Safety And Passengers Satisfaction

Resolve Passengers Confict, Including Issues With Disorderly Travelers And Medical Emergencies

Managed Passenger Safety During Emergency Landings

Received Appreciation From Colleague And Passengers On Multiple Occasions

Sales Assistant Duty Free At Mumbai International Airport.

Approach And Assist Customers in The Shop.

Arrange Merchandise According To Display Guidelines, Replenish Empty Shelves.

Sales Assistant In The Marketing & Sales Department At Hotel Sahara Star From 5th October 2016 To 24th April 2017.

Performed On Direct sales

Managed Bookings, Confrmation

Prepared Presentation For Sales

Know How To Professionally Handel Calls From Customers And Responding To Customer Inquires And Complaints

ACTIVITIES :

Title Winner India Fashion Fiesta - Best Confdence Of Miss India International 2019

First Price Mastermind National Quiz Contest In 2015 STRENGTH :

Fast learner (curious about new things)

Dedicated and hardworking

Easily adapt to working in any environment

SKILLS :

Reliability, Stress Tolerance, CPR And First-Aid certifed, Embraer-145 Operation, Emergency Care & Procedures, Personalized Customer Service, Silver Service, Leadership Skills, Digital Marketing, Content Writing. The above information, to the best of my knowledge, is correct and true. No attempts have been made to falsify details. Place: MUMBAI

Date: (DEEPSHIKHA HAKUMAT HINGWANI)

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