Quality Manager Customer Service

Frank Fuchi Moua

**** **** *** *****, ***** Paul, MN 55119 651-***-**** ***********@*****.***

Objective

To acquire a position in the quality assurance field that would best utilize my skills and experience.

Education

HIGH SCHOLL 1990 -1994

·Graduate

CROWN COLLEGE 1995 - 1996

·2 year

Experience

QC RECEIVING INSPECTION – FINAL INSPECTION MINNTRONIX MAY 2021 - JANURARY 31, 2021

Approving finished products by confirming specifications, conducting visual and required tests per FQA documents, rejecting and returning to production for correction.

Documenting inspection results by completing reports and logs, summarizing and entry of data into quality database.

Performing other quality related tasks as assigned by supervisor.

Prioritizing, organizing, solving problems, and completing tasks independently, under minimal supervision.

Maintaining a safe and healthy work environment by following standards and procedures.

Performing inspections and provide supplementary contract performance monitoring.

Reporting to the Contract Manager and participating with management in the standard application of quality system processes while serving as impartial observers in matters of testing, evaluating, and recommending corrective action and new initiatives.

QUALITY TECH ASSURANCE PHILLIPS & TEMRO SEPTEMBER 2015 - MAY 12, 2020

Performs environmental compliance inspections, surveys, assessments and abatement for Lead Paint, Asbestos, Mold and PCB’s

Tools and equipment within his or her possession

Using personal protective equipment (PPE) when required

Use of proper housekeeping practices

Working closely and harmoniously with fellow workers and customers

Adherence to all safety rules and regulations

Perform thorough quality process audits and process capability analysis (PPAP)

Perform process compliance audits and Supplier Parts Approval (SPA)

Conduct Product and Process FMEA and develop and implement quality plans for First Article Inspection (FAI) of new products based on customer requirements and approved departmental processes

Develop and improve processes continuously through effective lean and value stream mapping experiments and application of relevant Six Sigma tools

Inspect, test, and evaluate completed piece parts, sub-assemblies and product for conformance to specifications and drawings

Understand and utilize appropriate metrology techniques

Verify, by audit, that the prescribed processes have been followed

Verify, by audit, that the quality system or plan has been followed

Perform capability studies and statistical analysis

Assist in root cause analysis and solutions to quality problem

Display, to the extent required to perform job functions and after reasonable training, proficiency with programs such as Excel, Word and MiniTab.

CMM Operator on a part-time base, use to take measurement in interior chamfer and angles.

In charge of calibration inhouse and outsource. Monitor and report performance indices of production lines during runs

Validate materials supplied on production lines are as specified for the product and validate effectiveness of receiving inspection

Validate calibration status, settings, and maintenance of equipment

Monitor and validate training records of operators on production lines and validate the adequacy and effectiveness of training

Plan and implement attribute Gage R&R studies and Control Plans

Validate product defects as reported by external and internal customers and issue appropriate rework notices. Generate appropriate corrective and/or preventive action requests for non-confirming materials, equipment, procedures and products

Facilitate effective problem solving and root cause analysis as needed. Serve on internal quality system and audit team

Generate quality reports as needed by the Quality Manager, including trend analysis of the Cost of Poor Quality (CoPQ) and Cosmetic operator inspection efficiencies

BUILD WINDOW FRAME RENEWAL BY ANDERSEN JULY 2009 – APRIL 2013

Frame builder

Grill layer

Final inspector

Duties involve organization of side panel upper and lower panel

Tools organization & Chemical organization

NURO WELDER MEDTRONIC JAN 2007 – NOV 2008

Micro welding department

Specialized in micro scope

Making part for heart pacer and for brain faction

QULITY ASSURNACE ARDEN FASTENER INC AUG 1997 – JAN 2001

Provides guidance on inspection (audit) personnel on workmanship standards

Performs product audits in accordance with Rockwell Collins/customer/industry standards, report results, assigns and monitors follow-up actions

Knowledge of Rockwell Collins workmanship standard

Provides support to manufacturing operations in the review of products and of engineering and manufacturing processes

Support Engineering Project Assistants (EPA) group with the following activities

Perform root cause/corrective actions

Cooperation – Understands the value of cooperating with coworker

Perform, or assist in performing Internal Audits of Quality Management System processes

Conduct line audits and process control monitoring to continuously improve housekeeping, safety, work practices, customer service and performance

PROFESSIONAL SKILLS

Self-motivated and having demonstrated experience working with multiple internal customers and possess strong organizational and time management skills

Excellent problem-solving skills with excellent attention to detail

Strong communication skills both written and verbal with experience working on teams from multiple locations

Related experience and/or training; or Equivalent combination of education, skills, abilities and experience

Strong organizational and multi-tasking skills together with the ability to effectively manage project deliverables

Strong reasoning skills, including but not limited to, synthesizing information, identifying problems, and developing alternative solutions

Strong reasoning skills, including but not limited to, analyzing information, identifying problems, and developing alternative solutions

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