Jacqueline Zoltak
Mentor, OH *****
*********************@***********.***
* Energetic and career-minded professional with outstanding work ethic and cross-trained to facilitate all customer service and administrative functions while exceeding company quality expectations.
* Types 35 words per minute with proficiency in MS Word.
* Well-developed communication skills and recognized for ability to collaborate with both internal and external clients.
* Reviews medical records, extracting information and interpreting the diagnosis, treatments and procedures to assign the proper codes for billing purposes and insurance reimbursement. MEDICAL COMPETENCIES
Medical Billing Medical Coding Payment Posting
ICD-9-CM, HCPCS, CPT Introduction to ICD-10-CM Scheduling Insurance Verification Co-Payments and Deductibles Medical Terminology Anatomy & Physiology HIPAA Compliance Government Payers Medicare & Medicaid Tricare Third- Party Payers
CMS 1500, CMS 1450 (UB-04), EOB's Electronic Med Records (EMR/EHR) Worker's Compensation Managed Care (HMO, PPO, and POS) Greenway Prime Suite EMR Office Management Insurance Claim Processing Insurance Billing Procedures Medical Office Procedures Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Medical Assistant
Lake Health - Mentor, OH
November 2020 to Present
• Responsible for scheduling patients for appointments
• Assisted with insurance verification
• Responsible for back office duties
• Ordered labs
• Provided patient care
• Obtained patient vitals
Cook/sever/host
SCRAMBLERS - Mentor, OH
July 2019 to Present
Take care of guests, answer phones, cook. And greet and seat guests as they arrive Server/Host/lead to Go Person
Cracker Barrel - Willoughby, OH
May 2008 to August 2018
Serve a major role in establishing an inviting atmosphere for guests as the first point of contact with the local public.
* Courteously greet patrons and direct them to tables or accompany them to waiting areas until tables were ready.
* Promptly take and deliver guests' food and beverage orders ensuring quality and accuracy.
* Maintain a working knowledge of all items on the menu, while upholding a professional attitude, service excellence and high level of customer satisfaction.
* Complete numerous cash and credit transactions quickly and accurately using the company's computerized point-of-sale system.
Billing Specialist and Front Office Manager
Mentor, OH
April 2015 to January 2016
Responsibilities
Enter EOBs, scheduled appointments, file paperwork, penitent flow, demographics insurance info I update, and ordering supplies
Education
High school diploma or GED
Willoughby Technical Center - Willoughby, OH
Associate's degree
Skills
• Hostess
• Waitress
• Office Management (1 year)
• Billing/collections (1 year)
• Restaurant Server
• Host
• Waiter
• ICD-9
• Medical Office Experience
• Medical Billing
• Medical Assisting
• Customer service
Certifications and Licenses
medical billing and coding
Certificate medical assistant
Present
Finished the medical assistant program from Larock academy EKG certificate
October 2020 to Present
CPR Certification