Customer Service Representative
Resume:
NAUTICA JACKSON
S U MMARY
Nautica is seeking a position to show leadership, provide
excellent customer service, and apply ability grasping new concepts. Nautica has impeccable analytical skills with solving conflicting issues. Nautica is an organized and professional woman. She has always worked as a team player willing to help wherever needed to get the job done right. Nautica has positive energy and would love for your organization to give her the opportunity to prove it. She would be a great addition to your company.
E X P E R I E N C E
Dispatcher/Driver Supervisor
Amazon Duluth, GA August 2019 - Current
Kept track of driver hours and miles to achieve maximum productivity in given hours.
Tracked driver behavior, timekeeping and attendance. Coordinated load planning for drivers to minimize dispatch delays. Initiated team briefings for drivers to discuss key performance targets and ways to improve bottom line.
Arranged for onsite periodical inspections of vehicles in use. Drove vehicles with capacities over [Number] tons to transport materials to and from residences, offices and industrial yards.
Conducted annual performance reviews to assist drivers with maintaining required standards.
Communicated with team leaders to manage driver pay, bills, security and home time.
Investigated collisions and passenger injuries, documenting incidents in reports. Identified root causes and feedback outcomes by communicating with team for service monitoring.
Reviewed shipping and receiving notices, production schedules and orders to determine work sequences and material shipping volumes, destinations, dates and types.
Maintained costs and profits within budget and managed records of personnel, expenditures and government rules and driving regulations, using [Software]. Reviewed orders, production schedules and blueprints to determine work sequences and material shipping dates.
Used [Software] and [Software] to maintain inventory databases, track shipping paths and track fuel consumption.
Maintained and verified records of time, materials, expenditures and crew activities.
Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
Handled personnel hiring, performance evaluations and disciplinary actions. Managed maintenance and repair actions for team equipment and vehicles. Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
S K I L L S
Conflict Resolution
Computer Skills
Team Management
Training & Development
Microsoft Office
Business Development Support
Infrastructure Planning
Flexible Schedule
Good Work Ethic
Reliable & Trustworthy
Problem Resolution
Active Listening
Team Building
Data Management
Basic Math
Critical Thinking
Organizational Skills
People Skills
Supervision & Leadership
Customer Service
Friendly, Positive Attitude
Communication
Punctuality
C O N T A C T
*****************@*****.***
Duluth, GA, 30096
E D U C A T I O N A N D
T R A I N I N G
High School Diploma
Dover High School, Dover, NH
June 2016
Customer Service Representative
Chime/kaiser permanente Morrow, GA January 2017 - February 2018 Scheduling Assistant
HireDynamics Marietta, GA March 2018 - August 2019 Enforced strict safety rules and regulations to protect workers and minimize company liability.
Inspected equipment, facilities and vehicles regularly to assess safety. Planned work assignments and equipment allocations to meet established metrics. Operated machines and equipment to complete work assignments or to assist workers.
Answered inbound customer calls and responded to inquiries. Listened to client concerns and asked questions to better understand needs. Documented customer information and activity in customer database. Responded to billing questions by researching information. Coordinated with management to maintain knowledge of policies and new offerings.
Discussed and set up payment plans for services.
Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service. Maintained composure and patience in dealing with aggressive customers. Updated information and details of calls and inquiries in customer service database for future reference.
Delivered step-by-step instructions to clients on navigating system and explained self-service options.
Retained high level of knowledge of company's products and services to deliver information on complementary offerings and increase cross-selling. Developed new tactics to persuade canceling customers to stay with company. Managed schedules of team of [Number] personnel to keep shifts properly staffed. Set and confirmed [Type] customer appointments.
Developed effective scheduling processes to achieve production objectives. Communicated schedule changes to appropriate department personnel and other ancillary areas.
Transcribed recorded messages or practitioners' diagnoses into patients' medical records.
Completed timely changes and updates to schedules in central scheduling system.
Gathered employee and staff data to develop monthly work schedules. Copied and faxed important information for patient and client records. Interviewed patients to complete case histories or medical forms. Advised patients regarding coverage details and treatment needed or rendered. Managed and responded to patient grievances and complaints per procedural guidelines.
Sent out frequent telephone or email reminders of scheduled meetings to participants.
Conducted research and reached out to patients or customers to verify system information for accuracy.
Provided reminder calls to clients prior to scheduled visits. Utilized MS Office and Excel to analyze data and create spreadsheets. Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
Verified availability of in-house and external participants for planned meetings. Managed scheduling of procedures, appointments and surgeries for busy
[Number]-bed healthcare facility.
Entered information into system to update status reports. Monitored project progress and presented status to leaders to solve productivity issues.
Set up delivery of materials to arrive in time for production start date. Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
Outlined production commitments and product timetables using sales forecast information and consumer trends.
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