Store Manager Customer Service
Resume:
Ramana Lee Goldston
Raleigh, NC 27604
Objective:
To obtain a satisfying and rewarding career in management where my interest in people and my assertive and professionalism is welcome and can be advanced.
Sprouts Farmers Market
Raleigh, North Carolina
Assistant Store Manager-February 20, 2017 to present
As an Assistant Store Manager I am responsible for being a part of the team-store leadership team. My position was to handle six departments, bulk, grocery, dairy, frozen, vitamins and receiving, also responsible for an overall approach of the whole store. I filled in for the Store Manager, in their absence. I am responsible for planning and preparing work schedules, supervising the team members, while ensuring compliance with established security, sales and record keeping procedures and practices. At times my responsibilities include performing duties for the staff to ensure customer needs are met, while overseeing team members in delegating assignments, training, and evaluation. I observe the recognition of performances of team members to effectively utilize their talents and abilities while maximizing profits by hiring, ordering, terminations, budgets, and payroll.
I have developed strong organizational and planning skills; I have a strong focus on detail, analytical and problem solving skills. I have maintained the Food Safety certification and ensured that all federal, state, and company regulations and standards for health, safety and sanitation issues are in order in the store to maintain a safe and clean work environmental for employees and customers. I ensure compliance with all OSHA requirements, other governmental regulations and company standards. I have developed a proven leadership ability to build, motivate and maintain staff, while possessing a working knowledge of personnel reports, margin reports, weekly sales numbers and financial goals. I am dependable and reliable, and I enjoy the ability of working a flexible schedule that changes as the business changes, I do not mind working nights, weekends and holidays as well as having an ongoing learning opportunity of all store departments, procedures and assignments.
Dollar General
Raleigh, North Carolina
Store Manager– July 17, 2015 to February 23, 2017
Along with the knowledge and experience gained as Assistant Store Manager, I successfully completed the “Certified Training Manager” course and all final evaluations from upper management. Recruited, selected and retained qualified employees according to federal and state labor laws and company policies ensured the store was properly staffed. Provided proper training for employees: conductedperformance evaluations: identified gaps for appropriate solutions and/or counseling, up to and including termination.
Made recommendations regarding employee pay rate and advancement.I ensuredthat the store was staffed and effectively opened and closed each day. Personally opened the store a minimumof two times per week and personally closed the store a minimum of two times a week. Facilitated themerchandise by; staging,stocking and storage of merchandise. All merchandise was presented according to established store practices such as using merchandise fixtures, product pricing and signage. Maintained store with accurate inventory levels by controlling damages, markdowns, scanning, paperwork and facility controls. Ensured the financial integrity of the store by employing strict cashier accountability, key control and adherence to company security practices and cash control procedures.
Provided “superior customer service leadership”, interacted with staff tactfully yet directly and maintained an open forum of exchange.Demonstratedresponsive and sensitivity to customer needs. Provided continuous attention to development of staff as well as frequent having to bend, kneel and stop to run check out station, stock merchandise and/or unload trucks.Have knowledge of cash, facility and safety controls policies, such as deposits, store keys, SAFE programs, etc. Possess the ability to solve problems and deal with a variety of situationswhere limited standardization.
Communicated performance to staff, conducted safety expectationsregularly: coordinated meetings and events.
Encouraged store employees; about safety, security and store policies.I have the ability to work under demanding time restraints and daily pressure within a fast paced environment while still fulfilling my position as the active Store Manager.
Dollar General
Wake Forest, North Carolina
Assistant Store Manager- April 7, 2013 thru July 17, 2015
Key Holder- Feb 7, 2013 to April 7, 2013
Worked closely with Store Manager in order to; ensure the success of the store and department through excellent customer service and a demonstrated passion for service to the public. Assisted in the process of; interviewing and selecting employees to achieve the vision of a high level of integrity with department products and service. A high level of respect for detail to ensure that employees remained focused on creating a wonderful experience for employees and customers. Ensured daily responsibilities throughout the department while training, coaching, and leading employees and lead by example and was expected to create a warm and safe environment for all those who visited the store.
Demonstrated excellent communication and leadership skills; for ordering and inventory of merchandise. Strong ability for merchandising and multi-tasking skills with a sense of urgency and the ability to work in a fast-paced environment at all times with all levels of employees.Excellent people skills that was required for all positions within the store environment. Able to do all required standing, walking, bending, climbing throughout the entire work day and the ability to lift, stack and maneuver objects. Responsible for opening and closing store without assistance; with through knowledge of computer and cash register functions.
NC Final Touch Cleaning
Sanford/Raleigh, North Carolina
Owner operator -August 2010 to December 2012
Cleaning business that was responsible for the daily and/or weekly cleaning services needed by the client. Employed a staff of; 4 to 6 employees to complete cleaning assignments in the Raleigh/Sanford area. Successful in biding upcoming opportunities and was awarded cleaning contracts with the State of North Carolina property and buildings. Worked with area General Contractors to do “final clean” of new buildings before owners moved in. Handled all financial and management duties of the company. Recruited and processed applications of potential employees as required by State and Federal guidelines. Ordered additional services from outside sources, such as bobcat, trucks, etc. as needed to complete the job.
Answered phones, greeted and assisted customers. Set appointments for all administrative personnel, including department heads and field personnel. Handled all recorded budget information and expenses, as well as collections. Established and maintained effective working relationships with staff and other members of the organization involved. Daily activates involved a variety of management tasks, including; being independent,developing good time management skills along with planning and organizational skills that was needed in order to properly run a small business. Responsible for keying information, invoices, tracking costs, verifying time sheets and expense reports for employees as well as handled inquires and requests when asked by department heads. Typed and composed letters, invoices, transmittals, fax and enter data into computer systems and all other areas as needed. Sold business
Education:
Chatham Central High school Graduated in 2000
Bear Creek, North Carolina
Central Carolina Community College continuing with 45 credit hours in General College Transfer Education and Criminal Justice.
Additional Continuing Educational Courses completed:
Phlebotomy: with Internship at Western Wake Medical, Cary, North Carolina specializing in infant and geriatrics.
References upon request
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