Sr. Manager Aircraft-Trucking Operations

Robert Mckiernan

Glendale, AZ • 860-***-**** • ************@****.***

Logistics Management

~20+ years of progressive growth in managing logistics across high-volume operations, overseeing functional and warehouse workflows, and supervising management teams to achieve regional performance and customer delivery commitments. ~

Distribution & Transportation Delivery Planning Workflow Coordination

Accomplished and highly skilled logistics planning professional committed to directing and monitoring the safe movement of goods through broad-based distribution channels. Able to control costs, train staff, monitor performance, and maintain customer satisfaction benchmarks through skilled route planning and on-time delivery of customer shipments. Equally strong in demonstrating a level of leadership that drives service improvement, achieves profitable results, and meets quality control standards as part of a continuous improvement effort. Capable of building and leading cross-functional teams, scheduling inbound/outbound shipments, and engaging with customers to exceed their expectations. Create significant investments around teamwork, communication, safety, regulatory compliance, and achieving cost-to-deliver thresholds.

Areas of Excellence:

Strategic & Logistical Planning Operations Management Customer Service Team Leadership Route Planning

OSHA/Transportation Compliance Damage Control Facilities Management Report Generation

Material Handling Equipment Training & Staff Development Data Management Expense Monitoring

Quality Control/Assurance Process Improvement Cross-Functional Leadership Diversity, Equity, & Inclusion

Professional Experience

FEDEX; Phoenix, AZ & Granby, CT 1996-Present

AGFS Senior Operations Manager; Phoenix (2015-Present)

Supervise the daily processing, preparation, and shipment of customer parcels by providing logistical support, data management, and quality assurance. Provide leadership to warehouse teams by building and motivating staff to meet terminal goals and holding them accountable for achieving their perspective KPI. Oversee and monitor the operation’s hours of service and warehouse staff time reporting to maintain a balanced workforce management budget. Identify and plan for increases/decreases in route volumes and shift resources in response to business fluctuations. Manage a $1M budget and a 9-member team of area managers while maintaining dotted-line accountability for 300+ employees with a mix of warehouse and terminal responsibilities.

Direct the processing, preparation, staging, loading, offloading, and shipping of air/ground freight by maintaining compliance with FAA, OSHA, and DOT regulations.

Preserve company policies across all operations by preparing delivery authorizations and ensuring all products were loaded systematically for efficient offloading.

Analyze staff productivity and operational performance metrics through direct observation and interpretation of productivity reports.

Respond to escalated customer service requests by troubleshooting and resolving delivery and pickup issues.

Serve as the Western Region’s NTDC Coordinator to ensure fleet drivers remain current on certifications and pass safety training.

Manage the processing of high-volume loads per day in a systematic order to ensure timely pickup and delivery for accurate customer billing and invoicing.

Balance out routes, time, and loads between personnel, ensuring hours of service were spread evenly among drivers and the most economical utilization of resources.

Document shipping information into the company’s transportation management system (TMS) for in-route tracking and customer notifications.

Build high-performing teams and motivated personnel to meet daily production goals and maintain a safe, quality-focused, and efficient workforce.

Maintain working relationships with the sales organization as part of a total cross-functional effort to keep operations moving in the right direction.

Review a cascade of monthly reports to ensure all staff adhered to delivery commitments, safety policies, quality assurance standards, and internal audit/ISO 9001 compliance.

Recognized by sales and customer service leadership for managing cost-productive operations and achieved the company’s highest “5-Star” award during tenure.

AGFS Operations Manager; Granby, CT (1998-2015)

Managed the day-to-day operations for air and ground distribution of customer packages by working cross-functionally with production and logistics management leaders. Created tactical and strategic daily, weekly, and monthly planning based on demands of the business, available workforce, and capacity of the facility to execute flawless terminal operations. Analyzed, developed, and implemented transportation solutions to meet/exceed internal and external customer service benchmarks. Ensure daily inbound/outbound shipments were scheduled, staged, loaded, and delivered according to lead times and customer requirements.

Monitored hours worked by staff and transferred associates to other areas of the terminal to avoid bottlenecks.

Continually observed work practices of personnel to maintain safe working areas, ensure packages remain undamaged, and prevent work-related injuries.

Supported operational and fulfillment goals by implementing processes, technologies, and systems to improve the use of available resources.

Managed employee performance and motivated staff to improve productivity by delivering training on computer systems, material handling equipment, and shipping/receiving activities.

Produced weekly reports detailing activities of the terminal to keep management alerted to impacts of issues affecting the department.

USGO Operations Manager; Granby, CT (1998-2015)

Created strategies that contributed to economic and financial wellness through performance audits, cost management, workflow efficiency, and responses to underperformance. Established lines of sight between operational areas to assess needs, allocate resources, and maintain consistent practices across the organization to meet customer requirements. Developed safety strategies to reduce and prevent work-related injuries by investigating incidents and conducting warehouse audits to detect unsafe work methods and regulatory non-compliance.

Inspected methods and processes used for sorting and shipping customer orders by conducting daily audits required to perform specific job functions.

Met ground transportation objectives by making well-informed operational decisions based on daily forecasts.

Ensured viable operational plans were in place to drive accountability, operational efficiency, communication activities, and expected performance metrics.

Reviewed key business trends to course-correct operational strategies and ensure an adequate workforce is in place to meet demand.

Education

NEWBURY COLLEGE – Associate of Applied Science; Hotel & Restaurant Management

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