Customer Service Data Entry

*** * ******* ***** **** Boynton Beach FL *****

ALEXANDER K. CARSON 856-***-****

OBJECTIVE

My career objective is that I don't have much of an idea for what I want to do in the future because of my interests with just a short list to mention, landscaping; digital photography; computer graphics; performing hands on tasks; manual labor and drawing/painting. I find myself a unique individual that can be a multitasking type of person and one who is intelligent; organized; and physically active when it comes to working. I think that with the position I have applied for with your company/business, will be a great new experience and or trait to accomplish to put towards things I do in the near future.

EMPLOYMENT HISTORY

• Take customer orders; collect payments

• Prepare food; drinks; and serving customers

• Janitorial duties such as sweeping floors; mopping floors; wiping tables; and countertops 01/2018 - 03/2018 Crew Member Wendy's

• Greeting guests as they enter into the establishment and seat them according to rotation or flow of seating.

• Answer phone calls professionally accepting reservations and answering certain questions if I know them otherwise place them on hold and ask someone to better answer the customers questions.

• Helping servers upon request to run food along with them from the kitchen or drinks from the bar to the appropriate tables carefully and professionally.

•

10/2017 - 12/2017 Host Applebee's Bar & Grill

• Scan items in bulk items or individual items collecting inventory count to provide feedback on sales.

• Supervised and performed truck/trailer audits as non-equipment (no scanning) inventory count of items and products.

• Supervised as Flow Leader of sections inside of department stores of team members to scan products; transmit their data to the main computer/data stick to manually upload to the main computer. 06/2017 - 08/2017 Inventory Specialist RGIS

• Picked up prepaid online customer orders from various of restaurants.

• Delivered orders to customers at their place of employment; or personal residence. 08/2016 - 06/2017 Delivery Driver GrubHub

• Properly directed inbound calls in phone cues to improve call flow

• Worked with upper management to ensure appropriate changes were made to improve customer satisfaction

• Maintained up to date records at all times

03/2015 - 09/2015 Customer Service Agent/Supervisor USA Contact Point

• Maintained up to date records at all times

• Demonstrated mastery of customer service call script within a specified time frames

• Provided accurate and appropriate information in response to customer inquiries

• Made reasonable procedure expectations to accommodate unusual customer requests

• Collected feedback and made process changes to exceed satisfaction goals

• Performed serving, cleaning, and stocking duties in establishment

• Sorted and removed trash/recycling and placing it in a designated area

• Carefully maintained sanitation products, and supplies in all areas

• Kept track of quantity of used supplies for inventory 03/2014 - 04/2014 Certified Cleaner/Janitorial ServiceMaster Clean

• Packaged take out foods and serve food to customers

• Performed serving, cleaning, and stocking duties in the establishment

• Processed payments by excepting cash, and credit cards 07/2013 - 10/2013 Team Member McDonalds

• Stocked and rotated inventory

• Worked understrict deadlines and responded to service requests and emergency call outs

• Stocked supplies in serving stations, cupboards, refrigerators and freezers

• Performed serving, cleaning, and stocking duties in the establishment

• Sorted and removed trash, placing it in designated pick up areas 01/2013 - 04/2013 Customer Service Associate Wawa

EDUCATION HISTORY

• Introduction to Business Marketing & Management

• Course work: Reading Skills I - Writing Skills II - Pre-Algebra

• Basketball manager for women's basketball team (part time) 01/2013 Camden County College None, None

• Academic Achievement Award; Student of The Month Award; Most Organized Student Award; and Athletic Award (Basketball Manager)

• Student Worker (Paid Position): Janitorial and maintenance experience during a free period. I also worked with my social worker organizing documents or surveys; tallying survey results from each assembly/event; creating surveys for parents; and creating calendars for the next month of upcoming events

• Coursework: Science/Chemistry; Language Arts, Humanities, Algebra, PE/Health, and Computer Literacy 06/2011 Hampton Academy Certification

• Basic comprehension skills included Math/Algebra; History/Geography; Science/Chemistry; Computer Literacy; Health/PE; Vocal Workshop/Choir; Language Arts.

06/2011 Cherry Hill High School East (West) High School

• Computer Literacy which pertained with programs such as Microsoft PowerPoint; Microsoft Excel; Microsoft Word; and Microsoft Publisher.

• DECA Business Marketing & Management

•

VOLUNTEER & CLUB

• DECA - Cherry Hill High School West

• Voorhees Animal Orphanage - Volunteer

• Cherry Hill Fire Dept - Special Services Unit Rehab 13

•

ADDITIONAL INFO

Highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness and creativity. I am a hard working individual with some social cue difficulties, but that does not keep me from performing my duties. I have also been diagnosed with Autism, Aspergers Syndrome, (ADHD) Attention Deficit Hyperactivity Disorder, and (ADD) Attention Deficit Disorder. The highlights that I have noticed from past experience involve the following.

• Excellent customer service skills, excellent communication skills, and lawn & landscape management skills.

• Detail oriented, fast but efficient, and organized. References:

• Forbes Price Friend's Dad Moorestown, NJ Phone: 856-***-****

• Lois Klesmer Grandmother Denton Vacuum, LLC. Phone: 609-***-**** / 856-***-****

• Sherry Russell Human Resource Denton Vacuum, LLC. Phone: 856-***-****

• Vic Rozanski Employer Applebee’s Cherry Hill, NJ. Phone: 856-***-**** ext 2

Contact this candidate