AMANDA OSWALD

Email: adr1aj@r.postjobfree.com

**** ****** ***.

So. Milwaukee, WI 53172

Phone: 414-***-****

EXPERIENCE

*/*/**-*******

Bethany Recovery Center Oconomowoc Residential Women’s Treatment Center

Behavioral Health Technician

●Utilize my SAC-IT, education and counseling experience to counsel residential patients in substance abuse recovery.

●Facilitate groups for all residents weekly.

●Seek out and Provide community resources information for residents specifically tailored to each individual need, especially for specific transition plans.

●Educate residents in life skills to help as they recover and transition.

●Utilize CBT counseling methods as well as motivational interviewing and dialectical methods in sessions and group work.

●Ensure I and/or staff are available for a client experiencing crisis or great difficulty.

●Record every session, group and every interaction with every resident as it applied.

●Maintain excellent, thorough writing skills to ensure any counselors can look back on my records and know what has been going on.

●I show great empathy, while maintaining counselor/resident appropriate boundaries.

●I believe in treatment with promoting confidence and even small steps, rather than focusing on minor mistakes.

●I do believe that if rules are broken,however, there must be accountability depending on the situation.

●Ensure that residents are completing all their tasks from adl’s/chores to group work and homework.

●Maintain a positive attitude with residents and staff to foster a healthy recovery environment.

●Evaluate and observe residents to ensure they’re active in their recovery and to avoid any destructive behavior between residents.

5/18/20-6/1/21

Rogers Behavioral Health West Allis

Intake Specialist-Pool

●Screen patients over the phone as well as possible regarding mental health and/or addiction/withdrawal to help physicians determine best level of care for patient. Patient has determination in process to request IP or an Outpatient program but there are criteria to meet for each specific program. Complete detailed case notes with questionnaire and determine insurance eligibility. If out of network inform patient of non Rogers in network MH sites available or explain out of pocket costs for non Medicaid patients.

●During screening process, use expediting tool if patient meets criteria as SI w/plan or thoughts or as a danger to self or others. These patients will be admitted ASAP to IP program to first available placement made available at anyone of our three locations usually within hours and transportation will be made available when necessary. This may also be a transfer from a hospital facility in which case we arrange ambulance transfer upon physician to physician medical clearance.

●Follow EMTALA guidelines

●Review and Transfer cases. Review all cases with doctors/NP’s and complete hospital transfers from calling hospitals. Obtain recommendations from physician and pass on to beds role for availability check and ultimate scheduling. Complete case notes for every patient/transfer encounter in every role. Ask physician if health and wellness check is necessary before acceptance during review. Physician will determine if patient needs inpatient or outpatient level of care based upon review which is based upon initial screening information. For hospital transfers perform screening as aforementioned.

●Registration Role. Complete registration for scheduled patients and f:f screenings for walk-ins. For registration role admit patient to inpatient unit and review all admissions paperwork with patient and/or patient guardian and have patients sign electronically as proceeding through the process. Inform unit upon patient arrival and patient admittance completion. Track times as well as add case notes and info to admissions tracking log and inform beds role that patient is admitted. Send report via Teams to unit upon patient arrival with patient specifications of MH and any medical conditions.

●Work with team at anytime necessary and be willing to switch roles as necessary.

●As pool be willing to work all shifts and weekends/holidays and fill in for regular staff when possible.

●Know all intake specialist roles which go above and beyond this description

●Work with very diverse and often agitated population with empathy and swiftness yet without missing any important details as to mental or physical health.

●Possess traits of non judgement and empathy but do not over empathize so that it interferes with completing the job in a timely manner, so that patients may obtain the help they sorely need ASAP.

EXPERIENCE

5/23/19-12/13/19

Acadia Healthcare Waukesha Comprehensive Treatment Center

-Methadone Dispensing Clinic with Medical and Therapeutic Treatment

Counselor 1 -SAC-IT, BA

●Counseled a diverse population of individuals regarding substance abuse and needs surrounding that in typically one-hour sessions as scheduled, and impromptu when necessary as well as group and/or family sessions whilst completing case notes and any other documents as required utilizing specific scientific proven treatment modalities, such as CBT, Motivational Therapy, DBT, and many more methods with acronyms that would be key for any treatment specialist position success.

●Facilitated group meetings for patients held weekly. Chosen Group focus was Recovery and Mental Health (MH) with focus on many aspects of the topic from awareness, facts of prevalence, and tactics to aid in maintaining sobriety, providing alternative solutions to relapse, while navigating any co occurring disorder(s) utilizing various treatment modalities

●Responsible for initial assessments, as well as follow up assessment, for patients

●Prepared individual treatment plans for each assigned patient

●Ensured all documentation pertaining to patient care, treatment and incidents was completed timely, clear, concise; with care for accuracy and details

●Worked on individualized relapse prevention plans

●Acted as a liaison for patients between referral sources such as social workers, medical staff, transportation, probationary and court officials, our own team of medical and counseling staff, etc. This included help in patients composing resumes and applying for employment as well as aid in accomplishing other life skills

●Provided crisis intervention to patients, as needed

●Made plans for aftercare for assigned patients at that stage in recovery

●Acted as a liaison with insurance carriers and or billing specialist, as requested;

●Provided case management duties for patients, maximizing individualized quality care

●Continually evaluated patients’ needs and determined if referrals to other programs or facilities, including medical assistance for MH or physical may be indicated

●Sought out and referred patients to outside community resources appropriate to each patient’s specific needs and goals as well as geographic location and/or virtual access and desirability of use.

●Performed many other duties as assigned

2017- 2019

Teachers on Call

Local School Districts

Substitute Teacher

●Worked primarily with a diverse population of Special Education students in Elementary through High School varying in levels of functioning in cognition, attention, physical, social, behavioral and an array of other capacities.

●Aided all teachers, additional staff and any student when necessary.

●Engaged exceptionally well with all students.

●Strived to make every moment of everyday productive for students I encounter, despite the challenges for both student and teacher to attain progress when as a sub, we are most often strangers and trust is a huge factor I work hard to overcome.

●Utilized all my experience and knowledge to support the children and facilitate confidence and their reception to me and how I work. Most often, I feel we’ve made progress and trust has been initialized.

●Utilized all technologies available in a classroom

2014-2016

Rainbow Sales Distributing, Inc.

West Allis, WI

Administrative Assistant*

2011-2014

Last Touch Custom Carpentry

South Milwaukee, WI

Administrative Assistant*

*(job descriptions combined, as tasks were very similar and redundant to describe separately. Any diversified specs between positions are very minimal, but any questions/clarifications are welcome)

●Worked as assistant for and directly with owner/CEO.

●Proficient in use of all Microsoft Office Programs. Also utilize Adobe In Design, and more.

●Proficient in QuickBooks, utilizing it daily and for most business needs like accounts(i.e. Checking, credit cards) reconciliation, product inventory, payables, receivables,(entering orders, creating and sending invoices, accepting payments via credit, check and cash; entering payable invoices and creating and sending checks) executing payroll, Employee 401K’s, creating various reports and much more.

●Utilized Adobe In Design in creating monthly and special flyers and adding to and editing company catalogs.

●Answered calls and arranged appointments and meetings with clients and staff. Attended and took minutes for CEO.

●Ensured meetings were professionally set up to run smoothly were organized, informative and attendees were comfortable.

●Composed and received job quotes, invoices, and kept organized billing records and receipts for work completed and materials purchased for all jobs

●Sought out clients for Last Touch employer and maintained various portfolios reflecting our carpentry work.

●Performed all clerical and Administrative needs necessary to maintain the success and integrity of the administrative aspect of the business.

2005-2011

Lakeshore Medical Clinic

South Milwaukee, WI

Customer Service Representative

IDX Account Specialist

Insurance Follow-Up Specialist

●Cleared medical encounters submitted by physicians for billing, ensuring diagnoses were present and correct as well as information related to that diagnosis be appropriate.

●Pulled medical records as requested by insurance companies and coding department to process claims and submit proper billing.

●Answered patients’ questions regarding bills and charges at the clinic sites and on the phone.

●Worked on site in clinic atmosphere and always maintained exceptional communication and exhibited respect for all patients as well as providing services and empathy to ensure patients were comfortable and received the help they needed in a timely manner.

●Contacted Insurance Companies to follow-up on non-payment of medical claims.

●Worked proficiently in IDX computer system.

●Displayed exceptional communication skills in dealing with insurance companies and patients.

●Worked effectively with a diverse population.

2000-2005

Autism Behavioral Consultants

Fond du Lac, WI

Line Therapist

●Performed therapy with children with autism in their own homes, ages ranging from ages 2 – 10 on various aspects of the autism spectrum

●Always placed children first, never their diagnosis and was effective at treating each child uniquely, recognizing his or her own positive attributes, skills and difficulties.

●Worked with children who were very aggressive, non-verbal, non-social, as well as those who were higher functioning socially and verbally.

●Contributed effectively with team of therapists and parents to develop Service Plans designed to improve primary issues while building confidence with work that displayed and rewarded children’s strengths while implementing therapeutic behavioral techniques proven to promote progression in social, academic and daily life goals.

●Displayed flexibility and creativity in adjusting programs and therapy techniques when either proved unsuccessful or non-conducive to child’s progress and/or family’s needs.

●Communicated with children’s teachers and school staff to monitor children’s progress in school setting and to keep consistency between modification techniques used at home, in therapy and in the classroom.

●Completed detailed notes and daily logs after each session with a child

2002

United Cerebral Palsy

Milwaukee, WI

Information and Referral and

Respite Intern - MATC A.A.S

Human Service Program

Performed 360+ hours as intern through MATC Human Service Associate Degree Program.

●Answered information and referral calls pertaining to special needs.

●Sought out resources for clients in the community, answered questions and dealt with concerns.

●Conducted presentations for high school classes and office staff about the agency and disability awareness/sensitivity.

●Created consistently new and creative curriculum for and instructed respite and recreation clubs for children with all types of disabilities, ages 0 –18.

●Worked as a respite worker in homes for adults and children with Developmental Disabilities separately from the required hours; Worked as a respite worker on my own time through the agency.

EDUCATION

2019

●Licensed as Substance Abuse Counselor - In Training (SAC-IT) by WI DSPS

●Due to BA in Psychology and Sac-IT, only a few courses and exam to complete to obtain SAC/CSAC.

●CPR Certified May 2020

●Virtual Certification in NCI May 2020 (not yet physically complete due to Covid19 restrictions)

2006-2008

University of Wisconsin-Milwaukee Milwaukee, WI

●BA in Psychology

●GPA of 3.89

Excelled in Many subjects along with Psychology for example; Cognitive Behavioral Psychology, Abnormal Psychology, Experimental Psychology, Sociology and Communication, Leadership and Community Organizing as well as Anatomy and Physiology I & II, Health Communication, Health Physics, Medical Terminology, Developmental Disabilities, Intercultural Communication and many other relevant subjects.

1998 - 2002

Milwaukee Area Technical College Milwaukee, WI

●A.A.S. in Human Services

●GPA of 3.40, Earned 92+ Credits

●Completed courses in Human Services, Counseling, Case Management, Social Casework, AODA Coursework, Sociology, Family Issues and Intervention, Understanding Diversity, Developmental Psychology, Group Work Skills, Community Organizing, Interviewing and Recordkeeping, Intro to Pharmacology, ASL I and more.

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