Engineering Officer Service Delivery

Richard Nelson

Missouri City, TX *****

281-***-**** • **********@***.***

www.linkedin.com/in/richard-nelson469

Business Operations Executive

Mission-focused executive skilled at driving dynamic sales growth, operational excellence, and superior customer satisfaction. Strong communicator who proactively resolves issues while championing high-performance teams to exceed

challenging goals. Cultivates constructive relationships with diverse, cross-functional business partners and

manages multiple projects in fast-paced, time-sensitive environments.

Core Competencies

Operations Management • Strategic Planning • Financial Management/Budgeting • Team Leadership • Capital Management

Client Relations & Satisfaction • Contract Negotiation • Project/Program Management • Vendor Relations • Cost Estimates

Inventory Control • Safety & Environmental Regulations • Team Building & Training • Resource Administration

Technical Production/Projection • Instructional Design/Delivery • Field Operations Leadership • Cross-Collaboration

EXPERIENCE

2008-

Present

PSAV Presentation Services Houston, TX

Provides custom planning, design, & technology solutions as the largest audio-visual services provider in the world.

Regional Vice President of Operations

Drive operational success and profitability in assigned territory consisting of 49 venues from Houston, TX to Baton Rouge, LA. Spearhead initiatives that facilitate sustained sales growth, optimum efficiency, and high-quality, on-time service delivery.

Provide executive leadership to contribute to and implement corporate business strategies while managing $53M budget; promptly communicate and coordinate strategies throughout region.

Lead, develop, and mentor three Area Managers, guiding employees at hotel and rental locations to demonstrate outstanding customer service and proper execution of initiatives.

Secure new opportunities among existing accounts and prospective clients by partnering with RVP of Sales; cultivate strong working relationships with hotel executives and staff while promoting PSAV value.

Facilitate VP of Operations strategic decision making by remaining abreast of competition and by conducting price comparison analysis to recommend new hotel prices and price increases.

Resolve significant HR issues in region, including selection, performance management, salary administration, progressive discipline, training & development, and strategic HR planning.

Selected to participate in strategic committees to further organizational goals. Develop Standard Operating Procedures based on new safety regulations as member of Safety Committee. Deliver operational improvements as Center of Excellence (COE) Committee member after establishing COE responsibilities.

Select Achievements

Achieved 91% capture rate through strategic plan, earning award for region with highest increase of revenues out of nine regions (2009); ranked #1 region for highest percentage of EBITDA (2011).

Oversaw opening of new locations such as $3M Marriott, bringing in multiple teams to provide assistance.

Deployed disaster relief strategy for locations and employee displacement in New Orleans and Houston.

Earned Community of Excellence award (2018/2019).

2004-

2008

ARAMARK Corporation (nyse: armk) Richmond, TX

A $10B world leader in managed services offering food service, facilities, & uniform services provider to clients in 18 countries.

District Manager

Managed nine accounts in business and industry vertical market with responsibility for $68M; traveled to international venues to conduct quarterly reviews/presentations.

Led team responsible for delivering service to 25 accounts across the Americas; selected, developed, and guided managers to pursue customer excellence. Developed and implemented operational budgets.

Ensured compliance with corporate, client, and government requirements.

Select Achievements

Augmented sales within portfolio and reached 100% retainment of existing contracts by collaborating with Senior VP of Operations and VP of Sales on business development strategy.

Drove capital improvement by leveraging understanding of facility equipment lifecycle to determine most appropriate time for replacements while maintaining ROI.

2000-

2004

Johnson Controls, Inc. (nyse: jci) Richmond, TX

Global diversified technology & multi-industrial leader serving diverse clients in 150+ countries.

Director of Operations

Provided leadership and technical direction for proposal creation, business case analyses, operational reviews, and client re-bids.

Enabled maximum equipment lifecycles, labor efficiencies, and cost savings across client portfolios by generating effective technical and financial plans.

Coached and developed departmental staff, emphasizing employee satisfaction and high-quality service delivery to exceed client expectations.

1987-

2000

United States Army Corps of Engineers

District Facilities Director (1998-2000) Chicago, IL

Developed and managed the Army Military Construction Program and the overall Facilities Engineering Management Program throughout the Great Lakes District. Supervised multiple sites and subcontractors.

Planned, developed, and monitored facility service contracts.

Area Facilities Director (1996-1998) Dallas, TX

Directed infrastructure planning and construction projects in Central and South America, coordinating with NATO officials to manage systems for government facilities.

Developed and administered contracts & budgets for federal buildings in the Dallas/Ft. Worth area; served as Project Manager for construction projects and successfully developed a ten-year master planning cycle.

Supervised international staff as Chief Engineer of Infrastructure during construction of NATO headquarters in Sarajevo, Bosnia.

Director of Public Works (1990-1996) New York, NY

Guided staff responsible for facility design, construction, maintenance, and repair in New York City, including the Federal Reserve Building and the United Nations facility.

Directed procurement activities and administration of engineering design & modification projects.

Industrial Engineering Officer (1987-1990) Stuttgart, Germany

Led all operational aspects of integrated facilities system for the Heidelberg Engineer Facilities Institute. Coordinated facility-related projects, including personnel/administration supervision.

EDUCATION

Central Michigan University Mt. Pleasant, MI

Master of Business Administration, Operations Management

Kent State University Kent, OH

Bachelor of Art

TECHNICAL

Adobe (Premiere Pro, Photoshop, Audition), Microsoft Office (Word, Excel, PowerPoint, Outlook), Microsoft Windows (98, 2000, 2007, XP) Helios, Oracle, Compass, Salesforce

PROFESSIONAL AFFILIATIONS

American Society of Engineering Management

Institute of Industrial Engineers

International Facility Management Association

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