Program Specialist Project Officer
Resume:
Sonya Crumble
*** ***** ******, ******, *** York, 12210w 518-***-**** w ************@*****.***
Objective: To obtain full time employment
Culturally Sensitive w Effective Communicator w Detail Oriented w Dedicated w Positive
Profile
Extensive experience in crisis intervention, problem solving, counseling and advocating for youth and adults
Strong interpersonal skills with highly effective communication proficiency
Excellent work organization and prioritizing skills
Effective both individually and in a team environment
Work with diligence, accuracy, positive attitude and ability to learn new concepts quickly
Computer proficient
Excellent Customer Service Skills
Career Track
Berkshire Farm, Canaan, NY 08/2018- 02/2020 Family Specialist, Residential Group Home (hard to place youth)
Provide supportive casework counseling in the home
Empower parents with tools and resources to ensure children’s safety, well-being and advocacy to ensure quality services
Conduct assessment of family’s strengths and needs
Assess problem areas with team
Conduct intakes, implement discharge plan and individual treatment plan
Coordinate service plan reviews, case conferences and FASP
Participate in the development, implementation and ongoing evaluation of comprehensive treatment with the team and county workers
Conduct home visits
Unity House, Troy, NY 10-2015- 8/2019
Case Manager, 12 bed Community Residence for Diagnosed Mentally Ill Population
Direct observation of clients during medication pass for adherence to their prescribed medication regimen
Provide crisis intervention and emergency services
Supervised and monitor the facility to ensure cleanliness, security, and safety practices are enacted for a therapeutic environment
Read and initial and update in communication log daily
Document data and significant events in resident’s chart daily
Conducted facility and room checks to visually assess clients
Provided assistance with laundry, cooking, changing linens, bedroom maintenance
Prompt residents to take medications at med time
VA Medical Center, San Francisco, CA, 7/2014 – 4/2015
Student Trainee, Pathway Internship Program
Served and trained in 2 functional areas: Patient Support and Talent Management System administration
Patient Support Assistant
Provided reception services: greeted visitors, responded to telephone and in-person information requests; managed the reception area. Screened telephone calls and visitors.
Planned meetings, prepared conference areas, arranged training sessions for nursing education department.
Provided general administrative and clerical duties using various data base systems and programs.
Recorded employee time and leave in the absence of the timekeeper.
Talent Management System (TMS) Administrator
Requested new user accounts for Windows, Vista and Outlook; assigned service-specific menus and keys.
Completed user account set up; assisted new employees with log-on and customized setup.
Provided training for new employees in service-specific applications.
Supplied troubleshooting and problem rectification for staff issues with computer and application processes.
Assisted users with applying for VPN/Citrix account for remote access.
Peer Monitor, Administration for Children and Families, CA, 06/2013- 09/2016
Worked under the leadership of the RHY Project Officer and Federal Youth Services Program Specialist.
Provided on-site technical assistance; identified training and technical assistance resources and needs.
Assisted the Federal Youth Services Program Specialist in all aspects of onsite monitoring visits to identify administrative and programmatic strengths and compliance issues. Assisted in identifying areas in which grantees needed technical assistance; ensured grantees used award funds according to their approved grant applications.
Contributed to the official final report prepared by the Federal Youth Services Program Specialist.
Northeast Parent and Child Society, Castleton, NY, 12/2006 – 5/2014
Clinical Case Manager, Therapeutic Foster Family Program
Managed a case load up to 15 families some with mental health disorders
Responsible for conducting intakes and assessments
Provided referrals, counseling and on call duty for crisis interventions
Coordinated and facilitated quarterly service plan reviews, case conferences & assessment of at- risk clients
Observed client’s accomplishments through comprehensive follow-up
Maintained client confidentiality
Document concise records and services
Monitored progress and ensured safety of foster children through weekly home visits
Reviewed and developed individual service plans to assist clients in reaching their goals
Equinox, Inc. Albany, NY, 11/2006 – 1/2011
Youth Skills Counselor, Transitional Living Program for runaway and homeless youth
Maintained accurate and up-to-date documentation of program activities, updated log book.
Monitored program apartments and had daily contact with program residents.
Provided conflict resolution assistance between roommates and other program participants.
Conducted independent living skills workshop groups.
Assisted in supervising apartments’ daily operation and ensuring that resident youth had access to resources needed for daily living.
Assisted participants with identifying individual educational and career goals.
Provided crisis intervention and counseling for at-risk youth.
Office for Children and Families, Menands NY, 11/2005 – 12/2006
Child Protective Specialist 1
Fielded incoming calls for the State Central Registrar regarding suspected or reported child abuse or neglect.
Interviewed the caller to determine the existence of a reasonable cause for suspecting child abuse, maltreatment, or neglect. Gathered information and assessed its applicability to the stated definition of abuse or maltreatment.
Constructed a narrative accurately reflecting each caller’s concerns; entered demographic data locating the child for local child protective investigation. Ensured allegations and report narrative agreement and accuracy.
Correctly assigned jurisdiction to proper local county authorities.
Identified and selected the safety factors associated with each report.
Constructed a thorough person search to identify prior abuse or maltreatment history.
Tracked reports according to procedure until completion of case transference.
Remained abreast of all current social service and family act laws and regulations.
Albany Medical Center, Albany, NY, 12/2003 – 11/2005
Infectious Disease Case Manager
Completed client intake, reassessments, and service plan development.
Scheduled and participated in case conferences with service providers and families.
Kept current and updated progress notes of all face-to-face meetings with patients.
Implemented written discharge summaries and six-month follow up of individual patients’ progress.
Worked with HIV infected children, at-risk teens, and adults in clinic setting providing short term counseling and medication adherence assessment.
Education
Master of Science, Management, Strayer University,
Bachelor of Arts, Human Services, Metropolitan College, New York
Reference
Administration For Children and Families
Petrina Winston- Project Officer
*******.*******@***.***.***
Berkshire Farms
Omario Edwards- Director
*************@*****.***
Department Of Veterans Affair
Lynn Martin-Head Nurse
****.******@**.***
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