Front Desk Customer Service
Resume:
Akossiwa Nadine
Dallas, TX *****
*************@*****.***
Reliable and enthusiastic [Job Title] with experience in reception, concierge and customer service areas. Skilled in
customer engagement, problem resolution and various software operation. Known for remaining poised and calm in
busy environments.
Positive and upbeat [Job Title] successful at balancing guest and business needs. Well-organized in managing check-in
and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and
communication skills.
Remarkable [Job Title] with experience delivering superior level of customer service to guests and prospective guests.
Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and
always prepared for any challenge.
Hardworking [Job Title] with experience assisting visitors by responding to requests and finding appropriate solution to
issues. Demonstrated positive a itude to adapt to any situation. Strong a ention to detail along with terrific telephone
and email etique e.
Work Experience
Customer service rep
Advance Healthcare Solutions - Virginia
December 2021 to April 2022
Customer service representative for ATM bank my job is the basics helping customers with their account helping customers with their payment card helping customers setting up a claim for a reimbursement and also submitting a ticket if customers cannot login to account to check balance if customers cannot log into account to check claims for reimbursement also I was helping customers if they lost their bank card and they needed a new one I would also help them with that so I was doing everything from answering calls inbound calls outbound calls helping with insurance helping with money etc. etc. And this was also a remote position it was a work from home job.
Front Desk Receptionist
Direct Energy - Dallas, TX
February 2020 to November 2021
Dallas, Texas Handled payment processing and provided customers with receipts and Front Desk Receptionist proper bills and change.
Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
Answered and directed incoming calls using multi-line telephone system. Answered phone calls, provided information to callers and connected callers to appropriate people.
Sales Associate - Shoes
Foot Locker - Dallas, TX
January 2017 to November 2019
encourage customer sales and move overstock items. Sold various products by explaining unique features and educating customers on proper application.
Answered incoming telephone calls to provide store, products and services information. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted teammates with sales-processing tasks to meet daily sales goals. Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Offered product and service consultations and employed upselling techniques.
Met merchandise processing standards and maintained organized and accessible work area. Acted as initial contact in addressing customer concerns. Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Customer Service Representative
Trust group - Plano, TX
April 2013 to June 2016
Assisted customers in making payments on accounts and setting up payment plans.
Set up and activated customer accounts.
Exceeded company productivity standards on consistent basis.and this was also a commission base pay my Job was a representative for spectrum we sell cables and we try to get new costumers every day the more cables you sell the more you make
Sales and Assistant Manager
Infinity Beauty - Arlington, TX
December 2009 to January 2012
Infinity beauty was a beauty supply house and this was also a commission base pay my Job was assisting costumer in everything they need help with and we also had it online so my job was also inbound calls outbound calls I would answer the phone if they had any questions such as tracking number wanting to make a payments and if they wanna do layaway I would Also help them with that Education
GED
Conrad High School - Dallas, TX
June 2012
Skills
• Customer assistance and interaction
• Call routing
• Appointment confirmation
• Effective planning
• Store Management Experience
Contact this candidate