Akossiwa Nadine

Dallas, TX *****

adr18j@r.postjobfree.com

+1-580-***-****

Reliable and enthusiastic [Job Title] with experience in reception, concierge and customer service areas. Skilled in

customer engagement, problem resolution and various software operation. Known for remaining poised and calm in

busy environments.

Positive and upbeat [Job Title] successful at balancing guest and business needs. Well-organized in managing check-in

and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and

communication skills.

Remarkable [Job Title] with experience delivering superior level of customer service to guests and prospective guests.

Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and

always prepared for any challenge.

Hardworking [Job Title] with experience assisting visitors by responding to requests and finding appropriate solution to

issues. Demonstrated positive a itude to adapt to any situation. Strong a ention to detail along with terrific telephone

and email etique e.

Work Experience

Customer service rep

Advance Healthcare Solutions - Virginia

December 2021 to April 2022

Customer service representative for ATM bank my job is the basics helping customers with their account helping customers with their payment card helping customers setting up a claim for a reimbursement and also submitting a ticket if customers cannot login to account to check balance if customers cannot log into account to check claims for reimbursement also I was helping customers if they lost their bank card and they needed a new one I would also help them with that so I was doing everything from answering calls inbound calls outbound calls helping with insurance helping with money etc. etc. And this was also a remote position it was a work from home job.

Front Desk Receptionist

Direct Energy - Dallas, TX

February 2020 to November 2021

Dallas, Texas Handled payment processing and provided customers with receipts and Front Desk Receptionist proper bills and change.

Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.

Answered and directed incoming calls using multi-line telephone system. Answered phone calls, provided information to callers and connected callers to appropriate people.

Sales Associate - Shoes

Foot Locker - Dallas, TX

January 2017 to November 2019

encourage customer sales and move overstock items. Sold various products by explaining unique features and educating customers on proper application.

Answered incoming telephone calls to provide store, products and services information. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Assisted teammates with sales-processing tasks to meet daily sales goals. Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

Offered product and service consultations and employed upselling techniques.

Met merchandise processing standards and maintained organized and accessible work area. Acted as initial contact in addressing customer concerns. Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.

Customer Service Representative

Trust group - Plano, TX

April 2013 to June 2016

Assisted customers in making payments on accounts and setting up payment plans.

Set up and activated customer accounts.

Exceeded company productivity standards on consistent basis.and this was also a commission base pay my Job was a representative for spectrum we sell cables and we try to get new costumers every day the more cables you sell the more you make

Sales and Assistant Manager

Infinity Beauty - Arlington, TX

December 2009 to January 2012

Infinity beauty was a beauty supply house and this was also a commission base pay my Job was assisting costumer in everything they need help with and we also had it online so my job was also inbound calls outbound calls I would answer the phone if they had any questions such as tracking number wanting to make a payments and if they wanna do layaway I would Also help them with that Education

GED

Conrad High School - Dallas, TX

June 2012

Skills

• Customer assistance and interaction

• Call routing

• Appointment confirmation

• Effective planning

• Store Management Experience

Contact this candidate