Data Entry Customer Service

Xochilt Gomez

**** ****** ***, ****** **. ***** 818-***-**** ***********@*****.***

OBJECTIVE:

Dedicated employee aiming to strengthen and grow my work experience. Experienced and proven knowledge of staff development, route management, and strategic planning. Aiming to leverage my skills, passion, and experience to help companies improve efficiency.

SKILLS SUMMARY:

●Safety Training

●Daily and Monthly Reporting

●Daily Cash Handling/ Deposits

●General Office Skills

●Lytx Drve Cam

●Staff Training

●Computer Savvy (word, excel, and powerpoint)

●Balance Invoices

●Staff Scheduling

●Kronos

●Native Spanish Speaker

●Customer Billing

●Employee Observations

●10 key by touch

●Dispatching

●Accounting (PMT)

Coaching Development

PROFESSIONAL EXPERIENCE:

Waste Management Inc., Corona, CA April 2012- June 2021

Route Manager

●Prepare daily and Monthly reports for managers, city and State agencies. Ensuring full compliance with agency requirements and tight deadlines.

●Balance our daily and monthly reports, making cash deposits daily.

●Weekly safety training.

●Review Kronos on a daily basis to make sure there are no coding issues with employees’ timesheets..

●Manage 78 drivers daily.

●Dispatching drivers- new stops, customer complaints and over the road issues

●Manage commercial and residential routes with increasing time efficiencies to maximize the reach of customers.

●Conduct and facilitate driver training.

●Solve customer billing issues, balance and sign off on invoices.

●Conduct various driver and staff development training, manage scheduling, and approve vacation requests.

●Data entry to PMT (accounting).

●Oversee front-office operations and provide impeccable customer service by resolving all customer complaints.

●Provide daily supervision, including route observations.

●Drug and Alcohol testing prep for drivers

●Conduct annual staff reviews, provide discipline, and review suspensions.

Waste Management Inc., Sun Valley, CA October 1988-April 2012

Customer Service Supervisor

●Supervised twelve employees.

●Conduct and facilitate safety training for employees on a weekly basis.

●Balanced daily cash and made deposits for the bank daily.

●Ensured each customer was charged the correct billing code.

●Prepped all special waste for dirt and green waste projects.

●Analyzed monthly and daily reports including information such as revenue accumulated, debt from customers, and waste measurements.

●Dispatched drivers to and from site locations and assisted drivers with any road issues.

EDUCATION:

JF Kennedy High School – 1986-1988 General Studies

Contact this candidate