Sales Associate Customer Service

Delano woode Cell: 443-***-**** email: ***********@*****.***

Education

UNIVERSITY OF MARYLAND BALTIMORE COUNTY

(2021 – Present) Baltimore, MD

Completing my Bachelor of Science degree in computer information system.

MORGAN STATE UNIVERSITY

2013-2017 Baltimore, MD

Completed Coursework towards Bachelor of Science degree in Computer Information Science and Systems.

Relevant Courses: System analysis and design, Accounting, Economics, Marketing, DBA

BALTIMORE CITY COMMUNITY COLLEGE (BCCC)

2007-2012 Baltimore, MD

Associate of Science degree in Computer Information Systems.

Skills

Customer Service.

Application Troubleshooting.

Software Installation/Updates.

Visual Basics.

Microsoft Word,

PowerPoint,

Access and Excel.

Oracle.

Fluent in English and Jamaican Patois

Work Experience

Sherwin Williams Co. Various Locations

Keyholder Sales Associate (2017-2021) MD & MA locations

Service wholesale and retail customers while maintaining the daily operations of a retail store

Upkeep store presence by stocking shelves, setting up displays, cleaning store equipment and load/unload trucks when opening and closing the store

Make daily bank deposits

Assist customers in person and over the phones in choosing appropriate products and services

Sales Coordinator (2016-2018) Baltimore, MD

Supported sales efforts at Sherwin-Williams commercial paint store, servicing wholesale customers

Assisted customers in person and over the phone in choosing appropriate products and services while recording their orders into the computer system for completion

Completed customers transactions by making sales and fulfilling orders to be shipped to customers at their job sites

Sales Associate (2015-2016) Baltimore, MD

Maintained store inventory of paint supplies and stock shelves

Collaborated with team to complete mass orders of paint to be delivered to paint contractors

ATHLETIC DEPARTMENT AT BCCC BALTIMORE, MD

Information Technology Technician (2012-2014)

Managed information technology system for athletic department

Performed systems updates to the computer within the athletic department

Assisted coaches and employees with entering the players’ information in system

Installed new application software within the computer systems and set up new computer systems within that department

Assisted customers in person and over the phone in choosing appropriate products and services while recording their orders into the computer system for completion

Completed customers transactions by making sales and fulfilling orders to be shipped to customers at their job sites

Installed new application software within the computer systems and set up new computer systems within that department

Professional Summary

A junior at University of Maryland Baltimore County with a prior associates degree in computer information systems from Baltimore City Community College (BCCC). I have 2 years of experience as an IT technician at BCCC working in their athletic department where I assisted coaches and staff with technical issues including installation of new software and troubleshooting their computer systems. During my time at Sherwin Williams Paint Co. I developed great customer service and communication skills progressing from a sales associate to a keyholder position within 5 years.

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