Resume

Sign in

Customer Service Data Entry

Location:
Orlando, FL
Salary:
Open
Posted:
August 08, 2022

Contact this candidate

Resume:

Haydee Montanez

Orlando, FL *****

267-***-****

adr17n@r.postjobfree.com

Customer Service Representative

PROFILE

Highly motivated professional with over 20 years’ experience in Customer Service. Excellent

written and verbal communication skills. Able to work well with diverse population. Reliable, quick learner, flexible and a problem solver.

SUMMARY OF QUALIFICATIONS

Bilingual: Spanish/English

Time Management

Proficient in Microsoft Office Suites

Leadership/Decision Making Skills

Excellent Customer Service Skills

Decision Making

Claim Questions

Team Player

Dependable and Enthusiastic

Conflict Resolution Expert

PROFESSIONAL EXPERIENCE

Answer 50-100 inbound telephone calls daily regarding existing accounts

Respond to questions and concerns about service, and escalate calls appropriately

Consults with customers to evaluate needs and determine best options

Processing accounting receivable and incoming payments in compliance with financial policies and procedures

Performing day to day financial transaction, including verifying,classifying, computing, posting, and recording accounts receivable data

To execute different types of services and transaction including accepting payments, filing documents, issuing receipts, checking accounts balances verifying signatures, transferring funds, cashing checks

Consistently improved customer satisfaction through expert resolution of conflicts, issues and concern

Data Entry, 45 words per minutes, speed and accuracy

WORK HISTORY

Camden Towing Company, Receptionist, Camden New Jersey 2018-2019

Howard Johnson Hotel, Front Desk Clerk, Orlando, FL 2017-2017

Camden Check Cashing, Head Front Cashier, Camden, New Jersey 2015-2016

Accu Staffing Agency, Administrative Assistance, Cherry Hill New Jersey 2000-2015

EDUCATION

Kane Business School, Woodrow Wilson High School, Camden New Jersey



Contact this candidate