Mortgage Loan Officer
Resume:
To obtain a long term closing career
with an established Company to utilize
and share my skills and also grow to be
a wonderful asset to your Company. I
am a hardworking and reliable
Employee with strong knowledge in
closing and understanding that the
Customer experience is what brings
repeat business. This is why I always go
above and beyond and I'm highly
organized, proactive and punctual with
team-oriented mentality.
Complex Problem Solving
Detail-Oriented
Attention to Detail
Automated Underwriting System
(AUS)
Problem Solving
Problem-Solving
Customer Relations
GED
Cypress Fairbanks High School
Cypress, TX
01/1997
Guaranteed Rate Affinity
Business Development Coordinator Chicago, IL 12/2021 to 04/2022
My job duties included the following:
Take the loan application with Client when the LO is in the field or review the loan application for accuracy once the Loan Officer takes the application.
At that time I will call the Borrower and go over the 1003 with them
I review the 1003 and any documents the LO may have obtained already, and ask the Clients for any additional documentation that I feel the Underwriter may want to review
I also work with the Borrower and anyone I can to get the loan closed
Once I receive everything from the Borrower, I upload to Encompass and get the loan submitted to Processing within 48 hours
After that, my main responsibility is to follow that loan from Processing to closing, assisting in any way I can along the way
Maintained customer database, ensuring prospective clients are accurately entered and follow ups are scheduled. Assisted sales team with marketing and building relationships to grow targeted sales channels.
Set up potential client contacts, cultivated relationships and followed through on service needs.
Developed highly empathetic client relationships and earned reputation for exceeding corporate goals.
Acted as main point of contact in matters relating to client concerns and needs.
Primary Residential Mortgage
Sr. Mortgage Loan Closer Flower Mound, TX 10/2020 to 12/2021
My duties including working closely with the Loan Officer and Processing to meet the closing deadline, disclose the initial Shanna
Mahaney
******.*******@*****.***
Tomball, TX 77375
Summary
Skills
Education and Training
Experience
SM
CD, obtain fees from Title to balance the final CD and prepare the loan documents, send out the wire to Title, fund the loan and clear any suspense items with Investors Delivered high level of service to every loan stakeholder through effective communication and explanation of Loan documentation.
Verified accuracy of information on mortgage documents. Monitored loan serving agreements and loan covenants to ensure compliance.
Spent ample time with each applicant to break down complex information into terms that easy to understand. Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Robertson, Anschutz and Vetters
Sr. Loan Closer/AssistantManager 01/2012 to 10/2021 On their CITI account for over 8 years
My job duties included the following:
Assist in Managing over 45 Employees, run end of day reports, closed and had my own pipeline of files, assist in correcting in errors with Title or the Borrowers after closing on suspense issues.
Allied Home Mortgage
Sr. Mortgage Loan Closer Houston, TX 12/2009 to
12/2011
My duties included the following:
Prepared closing documentation,
Funded files and making sure all final conditions are cleared. Wired funds to Title
Shipped files to their particular Investors
Cleared any suspense issues.
Delivered high level of service to every loan stakeholder through effective communication and explanation of loan documentation.
Verified accuracy of information on mortgage documents. Monitored loan serving agreements and loan covenants to ensure compliance.
Spent ample time with each applicant to break down complex information into terms that easy to understand. Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Chase Home Mortgage
Sr. Mortgage Loan Closer Houston, TX 10/2006 to
10/2009
My duties included the following:
Prepared closing documents for FHA/VA and Conventional loans
Cleared any suspense reports with Investors or FHA Wired funds to Title
Shipped files to their particular Investor
Responded to customer questions quickly and returned calls within 2 hours.
Delivered high level of service to every loan stakeholder through effective communication and explanation of loan documentation.
Scheduled closing meeting after gathering and preparing loan package documentation.
Verified accuracy of information on mortgage documents. Monitored loan serving agreements and loan covenants to ensure compliance.
Spent ample time with each applicant to break down complex information into terms that easy to understand. Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
References available upon request
References
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