To obtain a long term closing career

with an established Company to utilize

and share my skills and also grow to be

a wonderful asset to your Company. I

am a hardworking and reliable

Employee with strong knowledge in

closing and understanding that the

Customer experience is what brings

repeat business. This is why I always go

above and beyond and I'm highly

organized, proactive and punctual with

team-oriented mentality.

Complex Problem Solving

Detail-Oriented

Attention to Detail

Automated Underwriting System

(AUS)

Problem Solving

Problem-Solving

Customer Relations

GED

Cypress Fairbanks High School

Cypress, TX

01/1997

Guaranteed Rate Affinity

Business Development Coordinator Chicago, IL 12/2021 to 04/2022

My job duties included the following:

Take the loan application with Client when the LO is in the field or review the loan application for accuracy once the Loan Officer takes the application.

At that time I will call the Borrower and go over the 1003 with them

I review the 1003 and any documents the LO may have obtained already, and ask the Clients for any additional documentation that I feel the Underwriter may want to review

I also work with the Borrower and anyone I can to get the loan closed

Once I receive everything from the Borrower, I upload to Encompass and get the loan submitted to Processing within 48 hours

After that, my main responsibility is to follow that loan from Processing to closing, assisting in any way I can along the way

Maintained customer database, ensuring prospective clients are accurately entered and follow ups are scheduled. Assisted sales team with marketing and building relationships to grow targeted sales channels.

Set up potential client contacts, cultivated relationships and followed through on service needs.

Developed highly empathetic client relationships and earned reputation for exceeding corporate goals.

Acted as main point of contact in matters relating to client concerns and needs.

Primary Residential Mortgage

Sr. Mortgage Loan Closer Flower Mound, TX 10/2020 to 12/2021

My duties including working closely with the Loan Officer and Processing to meet the closing deadline, disclose the initial Shanna

Mahaney

adr16h@r.postjobfree.com

346-***-****

Tomball, TX 77375

Summary

Skills

Education and Training

Experience

SM

CD, obtain fees from Title to balance the final CD and prepare the loan documents, send out the wire to Title, fund the loan and clear any suspense items with Investors Delivered high level of service to every loan stakeholder through effective communication and explanation of Loan documentation.

Verified accuracy of information on mortgage documents. Monitored loan serving agreements and loan covenants to ensure compliance.

Spent ample time with each applicant to break down complex information into terms that easy to understand. Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.

Robertson, Anschutz and Vetters

Sr. Loan Closer/AssistantManager 01/2012 to 10/2021 On their CITI account for over 8 years

My job duties included the following:

Assist in Managing over 45 Employees, run end of day reports, closed and had my own pipeline of files, assist in correcting in errors with Title or the Borrowers after closing on suspense issues.

Allied Home Mortgage

Sr. Mortgage Loan Closer Houston, TX 12/2009 to

12/2011

My duties included the following:

Prepared closing documentation,

Funded files and making sure all final conditions are cleared. Wired funds to Title

Shipped files to their particular Investors

Cleared any suspense issues.

Delivered high level of service to every loan stakeholder through effective communication and explanation of loan documentation.

Verified accuracy of information on mortgage documents. Monitored loan serving agreements and loan covenants to ensure compliance.

Spent ample time with each applicant to break down complex information into terms that easy to understand. Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.

Chase Home Mortgage

Sr. Mortgage Loan Closer Houston, TX 10/2006 to

10/2009

My duties included the following:

Prepared closing documents for FHA/VA and Conventional loans

Cleared any suspense reports with Investors or FHA Wired funds to Title

Shipped files to their particular Investor

Responded to customer questions quickly and returned calls within 2 hours.

Delivered high level of service to every loan stakeholder through effective communication and explanation of loan documentation.

Scheduled closing meeting after gathering and preparing loan package documentation.

Verified accuracy of information on mortgage documents. Monitored loan serving agreements and loan covenants to ensure compliance.

Spent ample time with each applicant to break down complex information into terms that easy to understand. Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.

References available upon request

References

Contact this candidate