Customer Service Relations Specialist

K E V IN A. H A LS TE AD

** ** * * * I M N E Y S T A C K RO A D N O RT H Y O R K ON T A R I O M 3 J 3L9 647 - 896 - 1571

K E V I N.H A L ST E A D J M @G M AIL.CO M

https://ca.linkedin.com/in/kevin-a-halstead-b8449839 SUMMARY OF CORE COMPETENCIES

Human Resource professional with over 10 years’ experience in management/business administration, strategic planning, strategic business partnership development, implementation of business objectives and strategic goals and providing exceptional customer service

Good understanding of Human Resources best practices, policies, procedures, employee relations, legislative regulations such as: Employment Standards Act, Occupational Health and Safety Act.

Solid background with industrial relations, unionized environments and collective bargaining/labour agreements

Experience in advancing the organization’s strategic objectives within a highly unionized environment

Skilled at leading organizations through change, with experience with organizational design principles and approaches.

Strong analytical, researching, critical thinking, problem solving, motivational, organizational and time management skills and is capable of meeting tight deadlines

Reliable and flexible with ability to use good judgment in assessing difficult or conflicting situations

Demonstrated leadership skills with a superior ability to make things happen through the use of influencing skill

Excellent oral and written communication, presentation and interpersonal skills with high ability to deal with diverse staff and clients; interact effectively with individuals throughout the organization

Strong commitment to team environment dynamics; work independently as well with a team.

Proficient in using Ultipro, Workday, Taleo, OracleHR, Ultipro and Microsoft suite RELEVANT SKILLS, EXPERIENCE AND ACHIEVEMENTS

Employee Relations/ Human Resources Business Partner/Labour Relations/Operations

Provide sound and timely advice to senior management on HR Policies – Change Management, HR communications and strategies

Lead HR projects and implemented business strategies to support the overarching goals of the organization

Managed the functions of the Labour Relations Department with specific responsibilities for Labour relations and work environment issues/Human Resources Business Partnership and Strategic HR at Alcoa Inc.

Develop and maintain effective business partnerships with assigned senior leaders in order to understand their people management needs.

Developed appropriate HR solutions, services and supports to achieve business outcomes

Instrumental in developing strategies to resolve, identify and anticipate HR issues, maintaining an understanding and knowledge of client’s business strategies to facilitate HR partnership and guidance

Provide leadership and direction to HR colleagues to ensure delivery of seamless, high quality HR services that incorporate solutions from all units within the Business Unit

Work collaboratively with the Director/Manager, Regional HR Managers to continuously improve HR service delivery, by generating insights on improvement opportunities and sharing internal and external leading practices with the rest of the HR Team

Deliver and deploy HR programs and processes at Alcoa and participated in coaching and guiding in functional and cross-functional initiatives such as Performance Management and Global Voice Survey

Conduct effective, thorough and objective investigations related to employee/Labour relations complaints

Support the HR Manager and Labour Relations Administrator in the development of innovative approaches and solutions to employee relations matters and exhibits proactive approaches to identify process improvements

Research case laws or outcomes of previous case hearings

Work closely with management and employees to improve work relationships, build morale and increase productivity/attendance and retention

Guide management and the operations on the interpretation Labour Laws, grievance procedure and arbitration process

Kevin Halstead - Mobile 647-***-****

Recruitment

Led and supported department managers in the recruitment, selection, hiring, termination process and provided advice in all areas

Use the appropriate business tools (Workday/Taleo) to identified top talents including collaboration with job banks, colleges and universities.

Performance Management - Learning and Development

Provide mentoring and onsite training, evaluating quality of service and conducting performance appraisal

Partner with executive management on training needs assessment, talent development and succession planning

Conducted training for managers and supervisors on Performance management systems

Facilitated training sessions on HR subject matters including Ethics & Compliance, Policies and Procedures

Ability to plan and execute the orientation/onboarding program for new hires

Made recommendations to Alcoa Howmet Casting on AODA to ensure compliance with ESA and developed training package to ensure compliance with the Government of Ontario. Benefits and Compensation

Administer employee annual benefits enrollment program and advised employees of the various options available under the programs

Processed full range of personnel actions required to complete promotions for hourly and salaried employees

Health & Safety

Serve as a member of the Joint Health & Safety Committee Member and coordinated the training and development programs in consultation with the EHS Manager

Implement and monitor comprehensive EHS training schedule for department compliance to EHS

Ensure that EHS policies and procedures are in place aimed at promoting the well-being of employees WORK EXPERIENCE

MENZIES AVIATION (PEARSON INT’L AIRPORT) – Toronto, Ontario August 2021 – Present Employee Support Advisor

Union: International Association of Machinists & Aerospace Workers (IAMAW) CENTRE OF ADDICTION & MENTAL HEALTH (CAMH) – Toronto, Ontario May – June 2021 Labour Relations Specialist (Short Term Contract)

Unionized Experience: Ontario Nurses Association and OPSEU UPS CANADA – Toronto, Ontario July 2020 – December 2020 Human Resources Specialist (Contract)

Unionized Experience: Teamsters Canada

TERRACE & DISTRICT COMMUNITY SERVICES SOCIETY – Terrace, BC November 2019 – February 2020 Junior Manager

*November 2016 – 2019 – held a variety of Administrative/customer service roles, for various companies in the Toronto area.

ALCOA INCORPORATED/JAMALCO, Jamaica July 2005 – August 2014 Labour Relations Professional/Human Resources Business Partner Unionized Experience: Union of Technical & Administrative Professionals (UTASP) EDUCATION AND PROFESSIONAL DEVELOPMENT

Diploma in Business Administration - IBT College - Toronto, ON 2018 Post Graduate Certificate - Human Resource Management- Humber College Institute of Technology & Advanced Learning- Toronto, ON ALCOA POWER & PROPULSION - HR Researcher (Intern) ON October – December 2015 Certificate Labour Studies - University of the West Indies, Jamaica 2009 Bachelor of Science Management Studies (HR) - Northern Caribbean University, Jamaica 2006

Contact this candidate